Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Are you looking to use knowledge of the Korean Market? Are you a person who likes to achieve targets? THEN APPLY NOW! Euro London is working with a leading Market Research company based in Angel. Our Client is looking for a fluent to native level Korean. This role is an opportunity to work in an international company and understand work with many different cultures. Responsibilities: *Interacting with customers answering all queries and resolving complaints via multiple channels: telephone calls and e-mails. *Communicating with people in Belgium gathering information. Ideal Candidate *Speaks fluent to native Korean and understanding of the Korean market. *Had previous work experience with Market Research. *Have excellent communication skills both verbal and written. *Excellent attention to detail. If you feel that you are suitable for the role and are available for an interview please send your CV to c.verhees@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you looking to use knowledge of the Belgian Market? Are you a person who likes to achieve targets? THEN APPLY NOW! Euro London is working with a leading Market Research company based in Angel. Our Client is looking for a fluent to native level Flemish. This role is an opportunity to work in an international company and understand work with many different cultures. Responsibilities: *Interacting with customers answering all queries and resolving complaints via multiple channels: telephone calls and e-mails. *Communicating with people in Belgium gathering information. Ideal Candidate *Speaks fluent to native Flemish and understanding of the Belgian market. *Had previous work experience with Market Research. *Have excellent communication skills both verbal and written. *Excellent attention to detail. If you feel that you are suitable for the role and are available for an interview please send your CV to c.verhees@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Dutch Speaking Customer Service Officer (reference: SMJM331965) Are you a Dutch or Flemish speaker looking for a life in the English countryside? Are you looking for a position with a household name and would like discount on designer eyewear? Euro London Appointments are working with a leading eye wear and optical retailer on a position for a fluent to native level Dutch speaker within customer services. This is an excellent position for a global company with exciting perks. The purpose of the role is to offer high level customer support with both suppliers and end customers through phone and email. Some of the key responsibilities include: - Handling customer queries in a timely manner - Liaising with other key partners including suppliers and logistics - Updating internal systems and databases - Providing technical advice on products and order processing - Ad-hoc admin tasks when required As well as fluent to native Dutch language and high level customer service skills, we are looking for candidates who thrive in fast-paced environments and who can work well in a team. If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Portuguese Speaking Customer Service Executive (SMJM/333046) Euro London Appointments are working with one of the leading sporting goods companies who supply products to global superstars of the game. This particular company are front-runners in innovative design and are a household name all over the sporting world. The primary responsibility is to handle multi-channel customer enquiries and to provide full support to the sales team. You will take full ownership of the customer journey and offer high level expertise to ensure optimum customer satisfaction. Other responsibilities include: - Maintaining and updating accurate records of correspondence - Actively working towards inter-divisional company goals - Provide support to area sales managers and maximising up-selling opportunities - Performing ad-hoc duties as per business requirements As well as fluent to native level Portuguese and English with previous customer service experience, you will also be passionate about delivering the highest level of customer support over the phone and by email. You will be a team player who can build successful working relationships with partners and other internal departments such as logistics and credit control. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT quoting the reference SJMJM333044 to Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • French Speaking Customer Service Executive (SMJM/333045) Euro London Appointments are working with one of the leading sporting goods companies who supply products to global superstars of the game. This particular company are front-runners in innovative design and are a household name all over the sporting world. The primary responsibility is to handle multi-channel customer enquiries and to provide full support to the sales team. You will take full ownership of the customer journey and offer high level expertise to ensure optimum customer satisfaction. Other responsibilities include: - Maintaining and updating accurate records of correspondence - Actively working towards inter-divisional company goals - Provide support to area sales managers and maximising up-selling opportunities - Performing ad-hoc duties as per business requirements As well as fluent to native level French and English with previous customer service experience, you will also be passionate about delivering the highest level of customer support over the phone and by email. You will be a team player who can build successful working relationships with partners and other internal departments such as logistics and credit control. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT quoting the reference SJMJM333044 to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • As a Disputes and Chargeback Case Handler you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date. If you are looking for a normal 9-5 position this isn't for you because no two days are the same. However on a typical day you can expect to carry out the following tasks; *Deliver a high standard of customer service *Ensuring you follow the charge back procedure in accordance with Visa and MasterCard *Taking ownership of cases and ensuring a high standard of work at all time *Speaking to leading bank cardholders and branches about ongoing cases *Writing letters regarding cardholder disputes *Translating documents from German to English

  • My client is looking for a German speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com

  • Customer Service Agent (Fluent Spanish, Italian AND English) Are you a quick learner who thrives in a fast paced environment? Join our team as a Customer Service Advisor and play a central role in providing a premium branded experience to our consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join us on a full-time fixed term contract basis. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Spanish, Italian AND English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience We represent the company values in our department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Our Consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English, Spanish AND Italian language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support our consumers Join the global family of the LEGO Group The LEGO Group is a family-owned, international business and collaboration shapes everything we do. We offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. If you are confident that you have what it takes to succeed in this fixed term contract role, please send your cv to c.grosvenor@eurolondon.com BRINGING IT TO LIFE "It's more than just being in a call centre and taking orders. You often have to be a listener and a friend.." quote by an Advisor. Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,300 per annum (pro rata for the number of months worked), paid monthly Job Type: Fixed term contract until Jan 2017. Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: August 7th or September/October Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Customer Support Coordinator Surrey Fantastic opportunity for a fluent German/English speaking individual, to join a dynamic, vibrant, International team, providing first class support to customer's across Europe. If you have a personable character with excellent communication and negotiation skills, this could be the perfect role for you. As a Customer Support Coordinator, you will be the first point of contact for new business, identifying customer needs and ensuring they are directed to the right team. You will also assist in the resource planning for the department by recording sizes and probabilities of upcoming projects. We are looking for candidates with: Fluency in German and English . Educated to Degree level or equivalent experience. Customer facing experience. Ability to build relationships and work well across functions. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • A Panel Support operator's job entails supporting one or more panels. The main responsibility of a Support Team operator is to reply to the e-mail messages from panel members. By resolving problems and complaints, an operator supports the panel member, the market research project and the company. Responsibility *Translating texts from English which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages *Proofreading texts in the target language which will be used in communications towards the panel members, e.g. on the website and in e-mail messages *Detect fraudulent behaviour to ensure a high quality level of research data *Carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency *Communicating solutions, successes, and opportunities to the Support Team Director Ideal Candidate *Speaks fluent to native German with an excellent command of English *Have excellent communication skills both verbal and written *Had previous work experience with customers service *Thrive in working in a fast pasted, target-driven environment *Self-motivated and able to work as part of a busy team *Possess strong all round understanding of basic computer software, especially Word and Excel Please note, the successful candidate should expect to perform duties including carrying the product, as well as sitting and concentrating for extended periods of time. If you feel that you are suitable for the role and are available for an interview please send your CV to c.verhees@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.