Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Danish Customer Services Advisor - maternity cover Full time, 7am start. Interested in working for a Global brand, providing first class Customer Services? In the role of Customer Services Advisor, you will be responsible for managing service to B2B Customers, including order processing, offering product information and advice, managing delivery times and sales. To be part of this highly motivated, multilingual team, you will need to have: Fluency in Danish and English. A proven track record in providing a high level of customer services, ideally from a B2B environment. Excellent communication skills, both verbal and written. Be a team player, with the ability to work independently. This role is maternity cover and is likely to be a 12 month contract. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Service Adviser (German & English speaking) On behalf of our client, we have a fantastic (permanent) opportunity for a German speaker to join a well known company based in Cambridge. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting products. Our client is looking for a candidate who is fluent in English and German, available immediately and a great team player: Skills: *Fluent to native level German (verbal & written) *Fluent English knowledge *Previous experience in Customer Service or a customer focused role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via email and telephone (only inbound) *Manage special requests and complaints in a friendly manner *Provide a high level of customer service *Actively take part in various projects within the department *Promote the great company culture along with your colleagues The client is a very well known company offering a very competitive salary in an exciting work environment. The role is 40 hours per week but you need to be flexible in your work schedule. If you are fluent in German, available immediately and up for a new challenge, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Cambridge Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • My client is looking for a Slovak speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both Slovak and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • URGENT NEED FOR A Bilingual Welsh and English Speaker!! If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruiting for is Welsh! This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on a market (The Welsh speaking Market) The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Edrych ymlaen at eich cynrychioli chi

  • If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit for are: Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, etc. All languages! This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on a market (depending on the language you speak) Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, Brazilian Portuguese, etc. The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com

  • Hospitality Consultant - German speaking. £19,000 pa Plus Bonus & Benefits This is a great opportunity for a German speaker with experience within the travel or hospitality industry. In this role, you will have the opportunity to develop a career in the high-end hospitality industry from a client service perspective. This role is with a worldwide hotel corporation looking for a consultant to join their customer service team. You will be working shifts between 8am - 7pm (Monday - Friday). You will be the first point of contact for customers that are looking forward to the best holidays of their lives! Salary: £19k inc. Bonus and Benefits Responsibilities: * Look after customer enquiries through phone and emails, ensuring that the best service is delivered according to the Service Level Agreement. * Take any opportunity to upsell, maximising the company's revenue. * Understand and inform clients on company's terms of condition and cancelation policies. * Insure that all complaints are handled in the appropriate way according to the company's policies taking record of any information given by the client and report to a superior. Required: * Fluency in both written and spoken German and English. * Education or/and experience related to the hospitality industry (hotels, travel agencies) * Previous customer service experience * Basic Knowledge of using OPERA or PROTEL PMS (Desirable) Benefits: * Childcare Vouchers * Season Ticket Loans * Volunteer Service Leave (VSL) * Discounted Cinema Vouchers * Reduced Accommodation Rates * Gym Flex Memberships * Eye Care Vouchers * Private Medical Insurance (PMI) * Healthcare and Dental Plans * Life Assurance * Cycle to Work Scheme * And many more Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Hospitality Consultant - German speaking. £19,000 Bonus & Benefits This is a great opportunity for a German speaker with experience within the travel or hospitality industry. In this role, you will have the opportunity to develop a career in the high-end hospitality industry from a client service perspective. This role is with a worldwide hotel corporation looking for a consultant to join their customer service team. You will be working shifts between 8am - 7pm (Monday - Friday). You will be the first point of contact for customers that are looking forward to the best holidays of their lives! Salary: £19k inc. Bonus and Benefits Responsibilities: * Look after customer enquiries through phone and emails, ensuring that the best service is delivered according to the Service Level Agreement. * Take any opportunity to upsell, maximising the company's revenue. * Understand and inform clients on company's terms of condition and cancelation policies. * Insure that all complaints are handled in the appropriate way according to the company's policies taking record of any information given by the client and report to a superior. Required: * Fluency in both written and spoken German and English. * Education or/and experience related to the hospitality industry (hotels, travel agencies) * Previous customer service experience * Basic Knowledge of using OPERA or PROTEL PMS (Desirable) Benefits: * Childcare Vouchers * Season Ticket Loans * Volunteer Service Leave (VSL) * Discounted Cinema Vouchers * Reduced Accommodation Rates * Gym Flex Memberships * Eye Care Vouchers * Private Medical Insurance (PMI) * Healthcare and Dental Plans * Life Assurance * Cycle to Work Scheme * And many more Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change? If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change! Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak Finnish and English to a high level? Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a permanent contract. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Finnish and English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND Finnish language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support consumers Join the global family of the LEGO® Group The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. The details: Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £21,900 per annum (pro rata for the number of months worked), paid monthly Please note: During probation (1st 3 months) your salary would be £20,300 - but upon completion of this you will automatically increase to £21,900! Job Type: Permanent Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: 5th February Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to c.grosvenor@eurolondon.com. I look forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change? If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change! Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak Norwegian and English to a high level? Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a permanent contract. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Norwegian and English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND Norwegian language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support consumers Join the global family of the LEGO® Group The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. The details: Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £21,900 per annum (pro rata for the number of months worked), paid monthly Please note: During probation (1st 3 months) your salary would be £20,300 - but upon completion of this you will automatically increase to £21,900! Job Type: Permanent Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: 5th February Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to c.grosvenor@eurolondon.com. I look forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change? If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change! Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak Danish and English to a high level? Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a permanent contract. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Danish and English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND Danish language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support consumers Join the global family of the LEGO® Group The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. The details: Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £21,900 per annum (pro rata for the number of months worked), paid monthly Please note: During probation (1st 3 months) your salary would be £20,300 - but upon completion of this you will automatically increase to £21,900! Job Type: Permanent Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: 5th February Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to c.grosvenor@eurolondon.com. I look forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.