Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • German Speaking Customer Service Executive (SMJM/334014) Are you a number cruncher with excellent German language skills who is looking to step into a career within the finance industry? Euro London Appointments are working with one of the market leaders who are shaping how online transactions are processed. This role will allow you to learn new skills and develop an understanding of the intricacies of online payments. You will own the customer journey and report back using your market knowledge gained through thorough research and analysing data from previous trends. The ideal candidate will: - Be fluent to native level in German - Fluent in English - Demonstrate a keen interest in the financial industry - Possess strong communication skills, a keen eye for detail and advanced questioning skills - Be able to process complex information quickly - Be motivated by delivering high standard and working to targets If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German speaking Service Desk Analyst - Based in Prague (reference: SMJM335427) One of the leading global IT services providers is looking to recruit German speakers for an exciting new project to be based in Prague, Czech Republic. Building on their global success, they offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities. You will help organisations worldwide maximise their potential by offering high level customer support. You will be the first point of contact for customers seeking technical support. You will be responsible for logging all records and activities accurately and aim for first-call resolution. What do we need from you? - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills What's in it for you? You will be offered an excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. As well as an incredible support structure you will be rewarded with a competitive salary and bonus scheme on top of an extensive list of benefits. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • French Speaking Customer Support Executive (SMJM335639) Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native French speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Dutch speaking Market Researcher (Temp to Perm ) Are you looking to work in beautiful Brighton? I am currently working on a fantastic opportunity for a fluent Dutch speaker in Brighton. On behalf of my client, an exciting company in the heart of beautiful Brighton I am looking for a fluent to native Dutch speaker who is looking for an ongoing role in market research, customer service. This great opportunity offers you a variety of tasks and possibilities. My client offers an exciting Dutch speaking role in Market Research/ Customer Service which is ongoing. Skills: * Fluent to native level in Dutch * Advanced English knowledge * Previous experience in market research is an advantage * Previous Customer Service experience is an advantage * Great communication skills * Ability to work in a team What do we offer: Working hours are Monday to Friday, 9:00 am to 5:00 pm. An hourly rate of up to £10.00 per hour Working on a great and exciting project. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_DUBrighton_MR Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Spanish, Italian, French speaking Customer Service Agent Rugby, Warwickshire (temp to perm) Please note you must speak at least 2 languages (Spanish, French, Italian) on a fluent to native level in addition to fluent English. On behalf of our client, we have a fantastic opportunity for a fluent to native Spanish, Italian and French speaker to join a truly international company who is a key player within their industry. This great (temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be able to demonstrate your outstanding language and customer service skills on a daily basis. You will be working in a beautiful office in an easy to reach location for a well known company. Our client is looking for a candidate who is fluent in English and 2 other languages within French, Spanish and Italian. You must be comfortable speaking on the phone. Please note- this is NOT a sales role. Tasks: *Resolve customer issues and questions *Collect all relevant information and agree further steps with the customer *Constant time keeping, keep you customer updated about potential changes/ delays *Communication between departments; sales, logistics, finance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry *Escalate situations to your manager if needed Experience: *Experience within a customer service role *Fluent in English and 2 more languages ( French, Spanish, Italian) *A Bachelors degree is an advantage but not needed *Experience within an office based customer service role is a big advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Technical knowledge is an advantage Skills: *High attention to detail *Good telephone manner *An interest in customer service tasks This company offers you a really great work environment; please note that you will work within shift hours between 06:00 am to 11:00 pm - Monday to Friday (no weekend work). They are truly international and you will be able to use your language skills daily. Furthermore, my client is keen to take you on a permanent contract if you perform well. When going permanent you can expect a salary of up to 23.5k p.a. an additional shift allowance. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Rugby - please also specify your language combination. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Die perfekte Stelle für sportliche Kandidaten, die ein Interesse an Outdoor Sportarten haben und serviceorientiert sind! Suchen Sie eine spannende Start-Up Atmosphäre in der Nähe einer der schönsten Grünanlagen in London? Dann ist das die richtige Stelle für Sie! A successful online sports retailer are looking for a fluent to native German speaker to join their UK & International Customer Care team. Working from Monday to Friday in their modern offices in London (Zone 2, commutable from South/South West by bike) you will provide high level service primarily through social media, live chat and email but also over the phone. You are the type of person who thrives in an open and collaborative culture and are keen to play your own individual part in the overall success of the business. As well as giving you the chance to lead a healthy lifestyle, the company will also make sure you have everything you need to be successful. The team values those who possess a 'can do attitude' and a keen interest in outdoor sports. What else do we need from you? The ideal candidate will be: - Fluent to native level in German - Fluent in English - Experienced in delivering high-level customer service - A confident communicator when dealing with customers and colleagues If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Euro London Appointments are working with a global organisation who support thousands of franchisees of a global chain and household name. This role will allow a techie with fantastic customer service and Swedish language skills to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in Swedish - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with Italian and English skills to provide a first class service to their customers! Customer Service Representative – Italian and English! Frankfurt region, Full-time, Permanent, GFAW 322133 The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting client concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating clients on products •    Ensuring high-levels of client satisfaction at all times The Requirements: My client would like to see a Degree level qualification or similar. If you have experience in the financial services/banking industry this is an advantage but not a must! You should present yourself professionally and be comfortable liaising with your clients on a remote basis. Other requirements include: •    Fluent English and Italian •    Ideally at least two years in a customer service role •    Previous experience in a call or service centre environment is ideal •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to be a part of this exciting new department and take part in an intensive 4 week training course •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • Haben Sie Spaß am Umgang mit Kunden und können dabei am Telefon überzeugen? Dann freut sich unser Kunde, einer der führenden Dienstleister in der strategischen Vertriebsunterstützung auf dem deutschen Markt, auf Ihre tatkräftige Unterstützung.    Telemarketing-Profi (m/w) in München   Ihre Aufgaben Neukundengewinnung (B2B Calls) Bestandskundenbetreuung Ansprechpartner für Kunden bezüglich des Portfolios von Produkten und Dienstleistungen des Unternehmens Kommunikation mit dem Sales Team Administrative Aufgaben Voraussetzungen Sprachgewandt, IT- und telefonaffin Spaß am Kundenkontakt und hohe Serviceorientierung Gerne erste Berufserfahrung im Call Center Fließende Deutschkenntnisse Ihre Vorteile Professionelle  Einarbeitung Weiterentwicklungsmöglichkeiten Junges, dynamisches Team Geregelte Arbeitszeiten (Montag – Freitag)   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Chloe Manzinger, c.manzinger@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • Haben Sie Freude an der Arbeit mit Kunden und überzeugen Sie am Telefon? Sind Sie ein Teamplayer und lieben Sie neue Herausforderungen?   Für ein führendes Unternehmen im Servicebereich und Telekommunikation in Deutschland suche ich eine/n Telemarketing Professional (m/w) in München   Ihre Aufgaben Neukundenakquise (B2B Calls) Kontaktperson für Kunden für Fragen über Produktportfolios und Dienstleistungen des Unternehmens Kommunikation mit dem Sales Team Die üblichen Bürotätigkeiten Anforderungen Fließende Deutsch- und Englischkenntnisse Kommunikativ, offen, flexibel, Teamplayer Erfahrung in Telemarketing wünschenswert Microsoft Office Kenntnisse Ihre Vorteile Professionelles Training Gut organisiertes und dynamisches Team Regelmäßige Arbeitszeit: 40 Stunden/Woche   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Chloe Manzinger, c.manzinger@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.