Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent written and verbal communication skills. Fluency in another language is a benefit *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Are you interested in working closely with one of the worlds leading luxurious brands? Please read this job spec for all international, fashion and London lovers! I am currently working with an international luxury brand based in the heart of Brick lane. We are currently recruiting for Fashion lovers and ideally candidates that have in any form of customer service experience. Over the last 20 years, this global brand has been a success and is a leader within the industry. The working environment has an international feel; most of the fashion lovers have a story to tell and have lived in different countries such as: Russia, Japan, China, Italy, France, Spain, Germany, etc. This role is an excellent opportunity to work with a luxury brand. How your daily task would look like as an international customer service advisor: ● Dealing with customer on a daily basis and contacting them via different channels such as: Phone, E-mails and Media platforms. ● Taking care of customers of customers queries. ● Liaising with internal departments as well as external business partners. ● Being the brand ambassador. Ideal candidate ● Passionate about customers and fashion! ● naturally confident on the phone and has a little bit of experience facing customers. ● Business level proficiency in a second language** written and spoken, preferred. ● Has outlook experience with Microsoft Office and Google Suit. ● Business level proficiency in a second language** written and spoken, preferred. Required languages: German, French, Spanish, Italian, Korean, Mandarin, Cantonese, Japanese, Russian** If you feel that you are suitable for the role, then contact me directly via my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you in style! :)

  • German Speaking Customer Experience Advisor (reference: SMJM/333831) Are you looking for a position with a global fashion chain with a fantastic working atmosphere, great benefits and colleagues? On behalf of a global fashion brand, Euro London Appointments are sourcing for a German speaker for modern offices in East London. This role will be perfect for an experienced customer service professional who is passionate about high-level support and an interest in fashion. The customer journey runs 24/7 and 365 days a year, the team communicate through all channels and their mission is to deliver excellence in a multilingual environment. Please note this role involves working evenings, weekends and bank holidays. It will be a 40 hour working week with 2 days off per week. The successful candidate will ensure consistent and high level support to the global customer base. As well as direct customers, you will work with finance, logistics, legal and technical teams so that operations run as smooth as possible. A generous allowance to spend on company products is also available for the successful candidate. The ideal candidate will: - Fluent to native level in both German & English - Have previous customer service or contact centre experience - Be savvy with social media - Have some experience within/an interest in the fashion industry (not essential) - Have outstanding communication skills (verbal and written) - Be detail-focused and goal driven If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you looking to combine your customer service skills with your fluency in Spanish & Polish? This role in the Lincoln area will provide exactly that. We are looking to fill 2 vacancies, both requiring fluent Spanish and Polish speakers.You will speak with customers, resolve queries, take orders, process orders, contact customers to advise of shipment updates and case resolutions; Prepare simple quotes and orders and work closely with our sales and technical teams to empower clients to maximise the benefits of our products. Fluency in Spanish and Polish is essential. Candidates will also speak English, the business language to a fluent level. Ideally, you will have previous office experience and possess excellent IT skills. Knowledge of Microsoft office is essential along with an excellent telephone manner and a calm confident nature to speak with clients in a professional manner at all times. Candidates with high business fluency in Spanish, Polish and English and who have their own transport need only apply. The role is to start ASAP. Competitive salary and benefits. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Business to Business Market Researcher This role involves a lot of contact over the phone as you will be using your excellent banking and finance knowledge and communication skills to interview various people across America. So a little more information about the role: *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Eight week long project, Monday-Friday *Full time hours at a basic hourly rate of £8.50- £9.00 plus holiday pay *It is a Temporary position so that would mean there is no notice period and gives you more flexibility The ideal candidate will be: - Somebody with Market Research experience either B2B or B2C

  • As a Disputes and Chargeback Case Handler you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date. If you are looking for a normal 9-5 position this isn't for you because no two days are the same. However on a typical day you can expect to carry out the following tasks; *Deliver a high standard of customer service *Ensuring you follow the charge back procedure in accordance with Visa and MasterCard *Taking ownership of cases and ensuring a high standard of work at all time *Speaking to leading bank cardholders and branches about ongoing cases *Writing letters regarding cardholder disputes *Translating documents from German to English

  • This role involves a primary and secondary research skills. A little more information about the role: *Market Research - Telephone and Desk based research *Well established Market Research company based in Central London *Working on a project in relations to the banking and finance industry *Full time hours at a hourly rate between £8.00 and £10 per hour depending on experience *It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: *Fluent to a native level in: Swedish, Danish, Norwegian,or Finnish *Fluent level of English *Fantastic communication skills *Keen to use language skills in a working and professional environment

  • *Conduct on-going telesales with interested clients, calling and closing the deal in Swedish *Objection handling skills *Develop and maintain an ongoing database of existing and potential new clients *Passionate customer focused attitude *Excellent rapport building skills *Excellent interpersonal, listening and communication skills

  • Dutch Speaking Customer Care Representatives (SMJM/333652) Euro London Appointments are working with a hugely successful health and wellness company as they look to build their European Customer Care Team in Central London. This is a fantastic time to join the business as this is a new team that offers a multilingual working environment with exciting prospects for all team members. The Customer Care Representatives will respond to customer requests primarily via phone and email. The usual queries involve order processing, account management and advising on the product range. The salary for this position will be £21,000 per annum with additional benefits. The working hours will be 40 per week based in central London. The ideal candidate will: - Be fluent to native level in either Dutch - Be fluent in English - Have previous customer service experience - Be comfortable working in a fast-paced environment with changing priorities and tasks - Have good IT knowledge (MS Office) - Have excellent communication skills both verbal and written - Have an interest in health, well-being and fitness If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • POSITION SUMMARY This position will provide support to existing and potential Members, Partners and Staff by answering Sales and Customer Service enquiries, resolving problems, fulfilling requests, processing orders and well as some other general duties. Language fluency in English and German is essential. RESPONSIBILITIES Customer Service Support Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution Fulfill and support customer requests and orders Identify cross-selling opportunities and refer leads to the Sales team Deliver or assist with special projects as assigned by Manager Produce customised reports upon request - membership, events, sales etc. Contribute to the update of department policies and procedures Take lead on resolving all German speaking enquiries Assist with events Maintain registration lists and deal with event related enquires Assist with registration desk onsite at events Printing of event related materials Perform other event related duties as assigned Other Host German Language online events Assist with ad-hoc projects Skills Fluent in German and English Minimum four-year's experience in a customer service, sales support, or help desk capacity Overall understanding of the customer service and sales processes from conception to completion Excellent written and spoken communication skills in both English and German Good teamwork and relationship building skills Knowledge of MS office including Word, Excel, PowerPoint, and Outlook Proficient in CRM software; Salesforce.com experience is a plus Excellent problem solving skills Good reporting skills, able to present information and prepare reports Excellent numeracy and Excel skills Ability to prioritise and work without close supervision