Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Are you a French or German speaker (or both?) looking to launch a career in IT? Do you have retail experience and are looking for a long term opportunity to build on the skills you have gained. Do you want to work with an international organisation with exciting growth plans? Euro London Appointments are working with one of the largest global franchise network (more than 40,000 worldwide) to find a French or German speaker who is computer literate and looking to step in to a service desk environment. This role will suit somebody with retail experience and an interest in technology as you will be able to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in either German or French - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Our client in Munich, a leading service provider in the international market of strategic sales support, is looking for Sales Professionals  (m/f) – Czech Speaker  This is a permanent position with an initial 6 month temporary contract Your responsibilities ·         Acquisition of new customers (business to business) ·         Educating clients on the portfolio of products and services offered by the company ·         Account management ·         Coordinating constantly with the sales management team ·         General office administration  Your profile ·         Articulate, talkative, team-oriented, flexible and service-orientated ·         Previous experience in the sales environment, ideally min 1 year but depends on the individual ·         Fluent in Czech  and English  ·         Further languages are advantageous Your benefits ·         Further development opportunities ·         Extensive sales training ·         Young, dynamic and international team ·         Regular working hours (Monday – Friday) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil these requirements contact me today, you could soon be making an exciting step in your career! Please send your CV via email in Word format to m.ortner@eurolondon.de or call 0049 86 23239580 Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • Our client in Munich, a leading service provider in the international market of strategic sales support, is looking for Telesales Professionals  (m/f) – Polish Speaker  This is a permanent position with an initial 6 month temporary contract Your responsibilities ·         Acquisition of new customers (business to business) ·         Educating clients on the portfolio of products and services offered by the company ·         Account management ·         Coordinating constantly with the sales management team ·         General office administration  Your profile ·         Articulate, talkative, team-oriented, flexible and service-orientated ·         Previous experience in the sales environment, ideally min 1 year but depends on the individual ·         Fluent in Polish and English  ·         Further languages are advantageous Your benefits ·         Further development opportunities ·         Extensive sales training ·         Young, dynamic and international team ·         Regular working hours (Monday – Friday) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to hear from you! If you fulfil these requirements contact me today, you could soon be making an exciting step in your career! Please send your CV via email in Word format to m.ortner@eurolondon.de  or call 0049 (0)86 23239580 Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  •   Sales Executive (m/f) - Arabic Speaker    Our client in Munich, a leading service provider in the international market of strategic sales support, is looking for   This is a permanent position with an initial 6 month temporary contract   Your responsibilities ·         Acquisition of new customers (business to business) ·         Educating clients on the portfolio of products and services offered by the company ·         Account management ·         Coordinating constantly with the sales management team ·         General office administration    Your profile ·         Articulate, talkative, team-oriented, flexible and service-orientated ·         Previous experience in the sales environment, ideally min 1 year but depends on               the individual ·         Fluent in Arabic and English  ·         Further languages are advantageous   Your benefits ·         Further development opportunities ·         Extensive sales training ·         Young, dynamic and international team ·         Regular working hours (Monday – Friday)   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to hear from you!   If you fulfil these requirements contact me today, you could soon be making an exciting step in your career!  Please send your CV via email in Word format to m.ortner@eurolondon.de +49 8923239580   All applicants must have valid documentation to work in Germany.   Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • German Speaking Customer Service Representative (SMJM/332735) Are you an animal lover or keen on forward-thinking design? Or both?! Either way, I am working exclusively with a small company in the English countryside who operate globally searching for a fluent German speaker for a new permanent customer services position based in Wardington, Oxfordshire. This online retailer of animal housing products are looking for the new addition to their vibrant, international team. You will be able to utilise your language skills offering support to German & English speaking territories building long-lasting internal and external relationships. The successful candidate will be responsible for handling customer queries and advising on modern innovative designs of products such as chicken coops, dog houses and beehives. This company operates all over Europe and is expanding worldwide so it is a great time to join! The ideal candidate will be - - Fluent to native level in German - Be a confident communicator, both verbally and in writing, in order to handle customer calls involving orders, deliveries, collections, returns and refunds - A team player with a positive outlook and strong work ethic If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Customer Service Agent (Fluent German AND English) Are you a quick learner who thrives in a fast paced environment? Join our team as a Customer Service Advisor and play a central role in providing a premium branded experience to our consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join us on a full-time fixed term contract basis. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in German English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience We represent the company values in our department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Our Consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND German language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support our consumers Join the global family of the LEGO Group The LEGO Group is a family-owned, international business and collaboration shapes everything we do. We offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. If you are confident that you have what it takes to succeed in this fixed term contract role, please send your cv to c.grosvenor@eurolondon.com BRINGING IT TO LIFE "It's more than just being in a call centre and taking orders. You often have to be a listener and a friend.." quote by an Advisor. Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,300 per annum (pro rata for the number of months worked), paid monthly Job Type: Fixed term contract until Jan 2018. Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: August, September and October Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Nordics Customer Service Executive (SMJM/333044) Euro London Appointments are working with one of the leading sporting goods companies who supply products to global superstars of the game. This particular company are front-runners in innovative design and are a household name all over the sporting world. The primary responsibility is to handle multi-channel customer enquiries and to provide full support to the sales team. You will take full ownership of the customer journey and offer high level expertise to ensure optimum customer satisfaction. Other responsibilities include: - Maintaining and updating accurate records of correspondence - Actively working towards inter-divisional company goals - Provide support to area sales managers and maximising up-selling opportunities - Performing ad-hoc duties as per business requirements As well as fluent to native level in either Danish, Swedish, Finnish or Norwegian with previous customer service experience, you will also be passionate about delivering the highest level of customer support over the phone and by email. You will be a team player who can build successful working relationships with partners and other internal departments such as logistics and credit control. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT quoting the reference SJMJM333047 to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Customer Service Executive (SMJM/333044) Euro London Appointments are working with one of the leading sporting goods companies who supply products to global superstars of the game. This particular company are front-runners in innovative design and are a household name all over the sporting world. The primary responsibility is to handle multi-channel customer enquiries and to provide full support to the sales team. You will take full ownership of the customer journey and offer high level expertise to ensure optimum customer satisfaction. Other responsibilities include: - Maintaining and updating accurate records of correspondence - Actively working towards inter-divisional company goals - Provide support to area sales managers and maximising up-selling opportunities - Performing ad-hoc duties as per business requirements As well as fluent to native level German and English with previous customer service experience, you will also be passionate about delivering the highest level of customer support over the phone and by email. You will be a team player who can build successful working relationships with partners and other internal departments such as logistics and credit control. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT quoting the reference SJMJM333044 to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Interim Team Leader (English speaking, Polish or Romanian are an advantage) On behalf of our client, we have a fantastic (temporary) opportunity for a fluent English (Polish or Romanian are an advantage) speaker to join a great company based in Croydon. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client is known for their exciting products. Our client is looking for a candidate who is fluent in English, available immediately and happy to lead a team of 5 -10 people. Skills: *Fluent to native level English (Polish or Romanian are an advantage) *Previous experience in a team leading role in a contact center *Comfortable working towards targets *Always looking to improve customer satisfaction *Able to motivate your team *Passionate about Customer Service *Ability to build successful relationships with clients *Knowledge of Microsoft Office *Great team skills Responsibilities: *Lead and develop a team of 5- 10 people *Ensure all KPI's and targets are met *Customer Service tasks *Inbound and Outbound calls to potential customers *Offering my clients products *Maintain confidentiality *Coordinate and report customer feedback The client is an exciting company based in Croydon and offers a competitive rate depending on experience. This is a temporary role initially limited to 1 month but there is a high possibility for an extension. If you are fluent in English and looking for a team leader role, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_TL_Croydon Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • German Customer Support Coordinator Surrey Fantastic opportunity for a fluent German/English speaking individual, to join a dynamic, vibrant, International team, providing first class support to customer's across Europe. If you have a personable character with excellent communication and negotiation skills, this could be the perfect role for you. As a Customer Support Coordinator, you will be the first point of contact for new business, identifying customer needs and ensuring they are directed to the right team. You will also assist in the resource planning for the department by recording sizes and probabilities of upcoming projects. We are looking for candidates with: Fluency in German and English . Educated to Degree level or equivalent experience. Customer facing experience. Ability to build relationships and work well across functions. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com