Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Norwegian OR Finnish OR Danish speaking Market Researcher (Temporary, 1 month ) Are you looking to work in beautiful Brighton? I am currently working on a fantastic opportunity for a fluent to native Norwegian OR Finnish OR Danish speaker in Brighton. On behalf of my client, an exciting company in the heart of beautiful Brighton I am looking for a fluent to native Norwegian OR Finnish OR Danish speaker who is looking for a role in Market Research This great opportunity offers you a variety of tasks and possibilities. My client offers an exciting Norwegian OR Finnish OR Danish speaking role in Market Research with a duration of 1 month minimum. Skills: * Fluent to native level in Norwegian OR Finnish OR Danish * Advanced English knowledge * Previous experience in market research is an advantage * Previous Customer Service experience is an advantage * Great communication skills * Ability to work in a team What do we offer: Working hours are Monday to Friday, 9:00 am to 5:00 pm. An hourly rate between £9.00 and £12.00 including holiday pay! An international environment Working on a great and exciting project. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_NORDIC_MR Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • My client is looking for a Dutch speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - French is not essential but would be a benefit to this role This is a temp role starting ASAP and expected to last for at least a couple of months. Given the nature of the role candidates must have excellent command of both Dutch and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Hebrew speaking Business to Business Market Researcher This role involves a lot of contact over the phone as you will be using your excellent language and communication skills to interview various people across The Netherlands. So a little more information about the role: *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Full time Monday-Friday, 8am-4pm as you will be calling Israel *Full time hours at a basic hourly rate between £8.00 and £8.50 per hour plus holiday pay *It is a Temporary position so that would mean there is no notice period and gives you more flexibility The ideal candidate will be: - Fluent to native level in a Hebrew - Ideally experienced in Market Research preferred - Comfortable talking to professionals over the phone

  • Homebased Market Researcher -Swiss German speaking (Temp to Contract, Full time) On behalf of my client, a fantastic company with over 20 years of experience in conducting surveys, I am currently looking for a fluent to native Swiss German speaker. This great opportunity is carried out in full time (5-6h per day) and is home based! Market Research, Telesales or Telemarketing experience is beneficial but not a must. Experience: *Fluent Swiss German to native level is a must *Advanced English knowledge *Previous Market Research experience is helpful *Great communication skills *Able to meet tight deadlines A Windows PC, stable internet connection and headset are necessary to be able to carry out this role. What do we offer: You will receive an inspiring training for the role and as you will work through a broadband connection everything is set up for you by your trainer. This exciting home based opportunity is for a candidate who is available to work full time (6-7 hours per day). Furthermore there is the possibility to receive a direct contract with the client after a short amount of time. The initial pay is £7.50 per hour with the possibility to increase it when working for the client directly. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_HomebasedMR_SWGER Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is full time for 35 hours per week (between Monday to Friday)! Do you speak English and Greek fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Greek which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Greek which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Greek * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * Flexible working hours: 35 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: s.arnison@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role can either be part time of 16 hours per week (between Monday to Friday) OR full time for 35 hours per week (between Monday to Friday)! Do you speak Russian and English fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in Russian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * Russian at a native level of fluency * Fluent in English * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * Flexible working hours: 35 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: s.arnison@eurolondon.com

  • Customer Service Advisor- German speaking (temp to perm) Role Type: Temporary to permanent Duration: 3 months temporary then convert to permanent Location: Southend on Sea, Essex Pay rate: £10.50 per hour basic Start: Early November Calling out to all fashionistas! On behalf of my client, I am currently working on a fantastic opportunity for a German speaker to join a growing company in a Customer Service role. You will advice for an amazing, well known brand, trust me you know them! Helping their customers via all channels; emails, calls, web chat and social media. My client is looking for candidates who are fluent in German and English, available to start in November and happy to work full time, 40 hours per week, Monday to Friday - NO night shifts! Experience: *Fluent to native level in German (verbal & written) *Knowledge of the German market beneficial *Experience in either sales or a customer facing environment preferred *Contact centre environment experience desirable *A keen interest in fashion and fashion trends would be an advantage Main responsibilities: *Help solving customer queries via phone, email & webchat *Only inbound calls! *Constantly keep customers informed about the progress of their queries *Make sure all information is saved in their internal database *Update customer records *Work with Regional Managers and Heads of Retail Soft Skills: *Ability to respond quickly and efficiently *Professional communication skills *Ability to remain calm under pressure What do we offer: In this amazing role you will be able to use your multilingual skills frequently. You will work on behalf of one of the most popular brands in a modern contact centre alongside motivated colleagues. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Southend-on-Sea_German Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Swedish Speaking Customer Service Representative (Reference 332330) Euro London Appointments are working with the customer services team of a leading healthcare brand on a new position for a Swedish speaker. This is an emerging team within the business that offers plenty of learning and development opportunities as the Swedish speaking market continues to grow. The purpose of this role is to act as the primary customer contact over phone and email for the Swedish market. This will involve both inbound and outbound calling, following up leads and confirming payments. Being involved in the order to cash process will give an experience customer services professional the opportunity to advance their career. As well as career opportunities and a competitive basic salary, this role offers an excellent bonus scheme in line with activity and revenue targets. The successful candidate must be a team player as you will be working closely working with the Swedish marketing manager and customer services team leader. The ideal candidate will: - Be fluent to native level in Swedish - Fluent in English - Have previous customer service experience in an office or contact centre environment - Be target driven and working towards a financial reward (Possible to earn an extra £6000 on top of basic salary) - Remain calm under pressure and able to handle a high volume of work - Enjoy working in a close-knit and hardworking team If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Service Centre Agent An exciting opportunity has arisen for a German speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Arabic Speaking VIP Account Manager - Night Shifts (SMJM332999) Euro London Appointments are working with a global travel and concierge company on an exciting position for an Arabic speaker. Are you a travel expert with fluent Arabic and high-end customer support experience? If so, please read on. This role is for night shifts so requires a highly motivated candidate and somebody with infectious enthusiasm. The purpose of this role is to manage high-profile accounts in the Middle East where you will build and develop successful customer relationships. You will deliver a bespoke service, offering expert advice from the start of the project through to completion. This role offers an attractive salary (depending on experience) and benefits package. This role is part of a high-achieving team covering a global customer base and will suit somebody who will always find a way to go the extra mile for customers. The key responsibility is to provide exceptional service to members wherever they are in the world and at any time of day or night. You will offer suggestions and recommendations to suit their lifestyle and tastes. *** Please note this role is for NIGHT SHIFTS*** The ideal candidate will: - Be fluent to native level in Arabic - Be fluent in English - Have previous experience in a luxury concierge position - Have previous experience in the Middle Eastern markets, preferably in the travel industry - Possess excellent communication skills - Be dedicated to the highest level of customer support - Thrive in fast-paced and highly demanding environments - Have experience in the high-end travel industry - Have strong negotiation skills If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.