Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • As a German speaking Customer Service Executive you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date. If you are looking for a normal 9-5 position this isn't for you because no two days are the same, however if you are looking to work alongside some of the biggest company in the world please carry on reading. A typical day you can expect to carry out the following tasks; *Deliver a high standard of customer service *Ensuring you follow the charge back procedure in accordance with Visa and MasterCard *Taking ownership of cases and ensuring a high standard of work at all time *Speaking to leading bank cardholders and branches about ongoing cases *Writing letters regarding cardholder disputes *Translating documents from German to English

  • Homebased Market Researcher - Swedish and English speaking (Temporary position, ongoing, part time 10- 30h per week) On behalf of my client, a fantastic company with over 20 years of experience in conducting surveys, I am currently looking for a fluent to native Swedish and English speaker who is based in the UK. This great opportunity is carried out in part time (10- 30h per week) and is home based! Market Research, Telesales or Telemarketing experience is beneficial but not a must. Please note, the role is in part time, 10- 30h per week but you are required to work a couple of hours in the morning and the afternoon. Experience: *Fluent to native level in Swedish and English *Available to work mornings and afternoons *Previous Market Research experience is helpful *Great communication skills *Able to meet tight deadlines A Windows PC, stable internet connection and headset are necessary to be able to carry out this role. What do we offer: You will receive an inspiring training for the role and as you will work through a broadband connection everything is set up for you by your trainer. If you get on well in the role and enjoy the tasks there is the possibility to work directly for my client after 3-6 months. When you work directly for my client the pay rate can go up to £10.00 per hour. This exciting home based opportunity is part time (10- 30 hours per week split in the mornings and afternoon) If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_HomebasedMR_SWE Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Business to Business US Market Researcher * Market Research - telephone based interviewing * Well established Market Research company based in Central London * Working on various exciting projects within different industries * Monday to Friday- Hours are 2pm - 10pm as you will be contacting the US * Full time hours at a hourly rate of £10.00 per hour * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: American English Fantastic communication skills Experience with Business to Business calling Good telephone manner

  • We are currently recruiting for a Part time Swedish speaking Panel Support coordinator for an on-going temporary role in central London. This role is due to start immediately and is expected to last a minimum of 9 months. Our client requires a Swedish speaker to work for 8 hours per week between Monday to Friday which can be worked across 1 full day or 2 half days per week. Which days you work can be flexible so this is an ideal role to combine with studies or other work/home commitments. A Panel Support operator's job entails: *Supporting one or more research panels by replying to e-mail messages and phone calls from panel members *Resolving problems and complaints *Translation and proof reading of surveys and marketing materials Fluency to native level in spoken and written Swedish AND English is essential in this position. Candidates must have a minimum of 18 months experience in a customer service role either in an office based or call centre based environment. Previous experience in Market Research and Proofreading is also ideal for this role. Strong IT skills in all MS Office packages is also essential to this role along with clear communication and attention to detail skills. The application process for this role involves a Microsoft Outlook Test and a written Language test so candidates must be confident in their level of ability in these areas. Our client will be interviewing next week so apply today to take advantage this fantastic opportunity! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • My client is looking for a Czech speaking Market Researcher to join their team in a busy central London office. It's a role for 2 weeks and ideally they are looking for a candidate with experience in market research Keys skills would be: - Telephone based experience - Good IT skills - Market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both Czech and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Lifestyle Team Manager - Japanese Division (reference: SMJM334684) After a successful year, the leader in VIP lifestyle and concierge services seek an experienced manager and motivator to lead their Japanese team. With increasing annual revenue and a well-established international presence, you will be joining a winning team in a niche service environment. You love the fast-paced and demanding nature of customer support and strive to deliver nothing less than 100% customer satisfaction. You will be leading an established team so you need to command the respect of your peers and lead by example so they can all take their careers (and yours) to the next level. You will recruit more team members and continue to build a winning culture. Shaping the client experience requires somebody who always has their finger on the pulse, so you will need to know the Japanese market inside out. Sounds good? What do we need? - Fluent to native level Japanese - Solid knowledge of the Japanese market - Previous management experience including recruitment/training & development - Proven track record in project management - High level customer service skills - A true motivator who gets the best out of others Due to the 24/7 nature of the business you will need to be happy with working late nights and weekends. However, the role is based in fantastic offices in a central London location. What's in it for you? - A competitive salary plus performance related bonus - Attractive discounts on travel and entertainment - Rewards for length of service including a paid month-long sabbatical after 5 years - Attractive career developments opportunities If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a CRM Specialist or Systems Administrator with a desire to make a big impact at a market leader ? If so, our client, an entrepreneurial, international property investment specialist based in West London needs to swiftly find a highly motivated CRM Systems Specialist to be responsible for supporting the development, implementation and roll-out across the UK branch and Europe of a new CRM system. Working in a collaborative, open environment in West London, you will take ownership for leading the sourcing of our client's new CRM system, supporting the development team in close liaison with the Sales and Marketing teams. Your focus will be to support the end-users addressing functional issues, reporting processes training and ensuring data integrity. As an advanced level CRM systems administrator with at least one prior experience working to implement new CRM systems you're comfortable in a sales environment but able to collaborate with Digital and Development specialists. Responsibilities *Acting as the system administrator lead for CRM Platform issues and performing end-user administration tasks, providing 1st line support and troubleshooting on issues with the platform and third party tools. *Maintaining CRM contact data records or the organisation, overseeing data cleansing and looking for ways to continuously improve the functionality and accuracy of the data held within it , collaborating closely with the Sales team. *Owning , developing, and executing the technical roadmap for CRM, working closely with the system's users. *Increasing the use of the CRM through user engagement , developing CRM workflows to support business processes , extracting data, producing tailored reports and responding to other team member's requests. *Providing CRM training to staff on an on-going basis. *Working with the team to plan and implement mid-to-long term strategy to improve the use of software across all business units. Requirements *Prior Salesforce CRM experience in at least one professional experience. Ideally experienced with the PropertyBase Salesforce CRM , but not essential. *Experienced in leading CRM Implementations, managing projects from planning to completion. *Ability to migrate data in future from an existing SalesForce hosted Property Management solution. *Proven ability to develop clear understanding of stakeholder's needs and incorporate them in to processes and solutions. *Proven experience of analysis , extraction and translation of complex data. *Business requirements gathering experience. *Experience in data manipulation and cleaning. *Strong interpersonal skills to influence, persuade and encourage CRM end users. Proven ability to develop clear understanding of stakeholders' needs and the capability to incorporate them into processes and solutions -Effective change facilitator who thinks innovatively and acts decisively around process improvements & efficiency, adapting positively to challenges -Excellent attention to details with the ability to work methodically and to deadlines -Ability to configure, create dashboards and reports as well as managing user settings including hierarchy management -Strong interpersonal skills with the ability to influence, persuade and encourage -Flexible & adaptable to varying needs, with ability to prioritise tasks & workload *Strong Excel skills *Fluent English with excellent written and verbal communications skills. Other European languages such as German, French, Spanish or Italian would be beneficial but not essential. In return our client can offer excellent career progression in a niche , specialist company with a fun and creative working environment where the ability to take initiative is highly valued.

  • German speaking Service Desk Analyst - Based in Prague (reference: SMJM334749) One of the leading global IT services providers is looking to recruit German speakers for an exciting new project to be based in Prague, Czech Republic. Building on their global success, they offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities. You will help organisations worldwide maximise their potential by offering high level customer support. You will be the first point of contact for customers seeking technical support. You will be responsible for logging all records and activities accurately and aim for first-call resolution. What do we need from you? - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills What's in it for you? You will be offered an excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. As well as an incredible support structure you will be rewarded with a competitive salary and bonus scheme on top of an extensive list of benefits. Please note that this role is based in Prague and is to start by 1st April 2018 latest. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 32 hours per week and hours must be worked between Monday to Friday 9am - 5.30pm with an early finish on a Friday! Do you speak English and Spanish fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Spanish which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Spanish which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Spanish * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * £9.75p/h * 32 hours Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: s.arnison@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Homebased Market Researcher -Japanese speaking (Temporary assignment, 3 - 6 weeks ) On behalf of my client, a fantastic company with over 25 years of experience in research, telemarketing and much more is currently looking for a fluent to native Japanese speaker. This great opportunity is carried out in full time and is home based! Please note you must go into my client's office in Kent for 1 day training. Due to the time difference you will work at nights but from home. Market Research experience is a must. Experience: *Fluent to native level in Japanese *Advanced English knowledge *Previous Market Research experience *Great communication skills *Able to meet tight deadlines Your own PC/ Laptop, a stable internet connection and headset are necessary to be able to carry out this role. What do we offer: You will receive an inspiring training for the role and this great role is fully home based but you must be able to go and see my client for a 1 day training in Kent. This exciting home based opportunity is working full time (8-9 hours per day) during nights. The pay for this great home based role is £9.00 per hour. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_HomebasedMR_Japanese Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com