Customer Service Agent (Fluent German AND English)
Are you a quick learner who thrives in a fast paced environment?
Join our team as a Customer Service Advisor and play a central role in providing a premium branded experience to our consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join us on a full-time fixed term contract basis.
Maintain the LEGO® Group's high standards
*Effectively manage 60 plus consumer inquires a day
*Communicate effectively with consumers via phone, email and letter in German English in an in-bound call centre
*Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded
*Accurate and timely documentation in our database of all consumer contacts
Deliver an exceptional consumer experience
We represent the company values in our department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Our Consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure.
Do you have what we're looking for?
*Native proficiency level in English AND German language.
*Proven skilled relationship-builder with consumers and team-mates
*Highly organized, able to manage multiple tasks in a fast paced international environment
*Must be available to work on public holidays in order to support our consumers
Join the global family of the LEGO Group
The LEGO Group is a family-owned, international business and collaboration shapes everything we do. We offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features.
If you are confident that you have what it takes to succeed in this fixed term contract role, please send your cv to email@example.com
BRINGING IT TO LIFE
"It's more than just being in a call centre and taking orders. You often have to be a listener and a friend.." quote by an Advisor.
Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request.
Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT.
Salary £20,300 per annum (pro rata for the number of months worked), paid monthly
Job Type: Fixed term contract until Jan 2018.
Location: Slough, Berkshire UK (reachable by train from London Paddington)
Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes
Start Dates: 9th October
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.