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  • My client is looking for a Korean speaking Market Researcher to join their team in a busy research office. Given the nature of the role - the working hours for this project will be 12 Midnight until 8am. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both Korean and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Finnish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting ASAP for at least a couple of weeks. Given the nature of the role candidates must have excellent command of both Finnish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Title: Senior Customer Service Advisor - German Speaking Location: London Canary Wharf Pay rate £18.00 holiday pay Startdate: ASAP If you are a German and you are looking to have an international career based in the middle of London Canary Wharf, Please read the following! I am urgently recruiting at the moment for a German Speaking Customer Service Advisor with experience in Sales Support. I am working with an established international financial service company based Canary Wharf, they specialise in training professionals in the anti-money Laundering/Financial Crime sector. They are a well respected company that has over 55,000 members worldwide. As mentioned they specialise in training professions in the AFC sector. Over the last 4 years we have been providing staff such as German, Dutch and French Senior Customer Service Advisor: *Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data *Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience *Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution *Fulfill and support customer requests and orders *Identify cross-selling opportunities and refer leads to the Sales team *Deliver or assist with special projects as assigned by Manager *Produce customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take lead on resolving all German speaking enquiries Assist with events *Maintain registration lists and deal with event related enquires *Assist with registration desk onsite at events *Printing of event related materials *Perform other event related duties as assigned Other *Host German Language events online *Assist with ad-hoc projects Skills *Fluent in German and English *Minimum four-year's experience in a customer service, sales support, or help desk capacity *Overall understanding of the customer service and sales processes from conception to completion *Excellent written and spoken communication skills in both English and German *Good teamwork and relationship building skills *Knowledge of MS office including Word, Excel, PowerPoint, and Outlook *Proficient in CRM software; Salesforce.com experience is a plus *Excellent problem solving skills *Good reporting skills, able to present information and prepare reports *Excellent numeracy and Excel skills

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is full time for 35 hours per week (between Monday to Friday)! Do you speak English and Italian fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Italian which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Italian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Italian * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * 35 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German speaking Customer Service Agent Surrey (Temporary for min 6 months, temp to perm option) On behalf of our client, we have a fantastic opportunity for a German speaker to join truly international company. This great (min 6 months, temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be working in a beautiful office in an easy to reach location for a well known company specialising in the pharmaceutical sector. Our client is looking for a candidate who is fluent in English and German and comfortable speaking on the phone. Please note- this is NOT a sales role. Tasks: *First point of contact for non technical questions *Resolve customer issues and questions *Communication between departments; sales, logistics, fincance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry Experience: *3 years experience within a customer service role *Fluent in German and English *A Bachelors degree *Experience within the pharmaceutical sector is an advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Experience within ERP and SAP *Advanced Excel knowledge Skills: *High attention to detail *Good telephone manner *An interest in customer service tasks This company offers you a really great work environment in a great location with reasonable working hours and the possibility to stay long term. They are truly international and you will be able to speak German and English on a daily basis. The role is temp to perm, on a permanent basis you can earn up to 31k p.a. in this role. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Surrey Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website

  • Our client is a Japanese company with their European head quarter in Frankfurt am Main. They supply companies worldwide with mechanical components and their client base is amongst others within the automotive, electric, semi-conductor and packaging industry. They are currently looking for a Inside Sales Support Representative to be based in Frankfurt and working towards the Czech and Slovak markets. If you have experience in these countries and have worked in a similar role then this could be the perfect opportunity for you!   Inside Sales Support (m/f) – Czech and Slovak Market Permanent Position / Frankfurt am Main Your new duties and responsibilities As the new Inside Sales Support Representative you will be dedicated to the internal sales support and customer satisfaction for clients in the Czech Republic and Slovakia. You will actively support the sales and marketing team as well as be the first point of contact for clients in regards to any issues, questions, orders etc.  The clients are all B2B. Other day-to-day tasks will include: •    First point of contact for clients when they have questions, issues or concerns •    Support the sales and marketing team •    Confirm orders •    Manage claims •    Put together offers and process orders •    Upkeep of the various reports, lists and CRM system Your profile As the new Inside Sales Support Representative you should be customer service oriented and have a dynamic personality. As you will be working in a highly skilled team – it is a prerequisite that you are a team player. You should have the ability to work under pressure and to remain calm in demanding situations. You should have experience in a similar role i.e. customer support, sales support, inside sales, within a B2B environment. The ideal candidate should also have the following qualifications: •    Fluent Czech or Slovak speaker •    A high level of English and German mainly for internal purposes •    First experience within sales support, customer service or admin experience •    Customer Service oriented and strong communication skills •    Good organisational and planning skills •    Good MS Office Your Benefits Our client is offering you a place within a truly international company. If you enjoy working closely with customers and thrive upon providing good service and assistance, then this is the position for you. Our client is offering a competitive salary. I would be happy to discuss this further with you upon receipt of your CV. Interested? If you meet these criteria then please send your full application via email with reference 334232 to Karin Furberg at k.furberg@eurolondon.de. I look forward to hearing from you!

  • Are you looking to combine your customer service skills with your fluency in French? This role in the Lincoln area will provide exactly that. You will speak with customers, resolve queries, take orders, process orders, contact customers to advise of shipment updates and case resolutions; Prepare simple quotes and orders and work closely with our sales and technical teams to empower clients to maximise the benefits of our products. Fluency in French and English is essential. Ideally, you will have previous office experience and possess excellent IT skills. Knowledge of Microsoft office is essential along with an excellent telephone manner and a calm confident nature to speak with clients in a professional manner at all times. Candidates with high business fluency in French and English and who have their own transport need only apply. The role is to start ASAP. Competitive salary and benefits. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Service Advisor (German & English speaking) On behalf of our client, we have a fantastic (permanent) opportunity for a German speaker to join a well known company based in Cambridge. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting products. Our client is looking for a candidate who is fluent in English and German, available immediately and a great team player. Skills: *Fluent to native level German (verbal & written) *Fluent English knowledge *Previous experience in Customer Service or a customer focused role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via email and telephone (only inbound) *Manage special requests and complaints in a friendly manner *Provide a high level of customer service *Actively take part in various projects within the department *Promote the great company culture along with your colleagues The client is a very well known company offering a very competitive salary in an exciting work environment. The role is 40 hours per week but you need to be flexible in your work schedule. If you are fluent in German, available immediately and up for a new challenge, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Cambridge Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Notre client spécialiste en e-commerce dans l'hotellerie recherche actuellement un(e) Chargé(e) de Clientèle Bilingue Hébreu. Vous intégrerez dans une équipe dynamique dans une entreprise de structure start-up pour assurer le succès de l'entreprise dans le marché MISSIONS : Relation clients et accueil téléphonique Vous réceptionnez les appels entrants et orientez ceux-ci vers les bons interlocuteurs. Vous traitez les demandes clients (mails et téléphone) à l'aide des outils mis à disposition afin de procéder à un encaissement, une modification de commande Vous informez et conseillez le client sur les produits. Vous traitez les réclamations et litiges clients Vous reportez en temps réel à la direction les différents problèmes rencontrés par les clients. Relation commerciale : Vous faites du conseil par téléphone sur les divers produitsà choisir. Vous identifiez les besoins du client afin de : Faire de la vente additionnelle Proposer un service complémentaire Pour ce faire, vous serez formé sur les outils, produits, les usages, les nouvelles offres, procédures et les conditions générales de vente. Qualités requises Qualité d'écoute et d'analyse Qualités rédactionnelles (formulation et orthographe) Etre capable de dialoguer avec des interlocuteurs très variés Rigueur dans l'application des procédures du service client Calme et maitrise de soi en cas de litige Ponctualité Savoir gérer et suivre plusieurs dossiers en même temps Hébreu Anglais bilingue

  • Dutch or Polish Customer Support Data Analyst Berkshire Working for this productivity solutions provider you will be tasked with providing excellent customer service, through accurate data analysis and delivery of financial business reports (Composite reporting). Providing an excellent standard of customer service in local language to their regional client base and designing or implementing successful changes to improve Customer Satisfaction. It is an excellent opportunity to combine a strong background in customer services with a flair for numeracy and a good understanding of data analysis. This is a unique role, offering variety that most support roles lack. So if you are looking for a new challenge, get in touch! We are looking for applicants with: Strong numeracy skills : ideally a Degree, or equivalent in a Economics, Accounts or Business Studies. A proven track record in providing excellent customer services to an international client base. Experience of working within a supplier/client environment. Experience of client relationship management through telephone and email interaction. Experience and ability to work to tight monthly deadlines on key projects. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

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