Do you have several years of experience in a client facing role? Are you fluent in German English and Italian or French? Do you enjoy dynamic international environment? If so please continue reading: I am recruiting for an international software company providing intellectual property services and solutions with over 1500 employees worldwide, who is looking for an experienced Client Service Advisor to support their international clients from their Munich office. Senior Client Service Advisor German, English and Italian or French speaker Your tasks: - First point of contact for customer queries and information exchange - Management and processing of customer enquiries to ensure customer satisfaction - Improvement of firm processes - Development and care of already existing client relationships - Integration of new clients - Actively participate in identifying and resolving any issues - Research and update customer records Your qualifications: - Min. 5 years of experience in customer service, client service, key-account-management or a similar position. - Outstanding customer service and communication skills - Problem solving skills - Strong organizational skills and ability to work independently - Fluent in German, English (written and spoken) and French and/or Italian. - Ability to multi-task and prioritize Your Benefits: - Attractive salary - Dynamic and proactive team - Enormously growing, stable and global company - Lively work environment - Excellent development opportunities - Support in showing own initiative Interested? If you meet these criteria then please send your full application via email to Miren Menabrito at email@example.com. I look forward to hearing from you! All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de
Dutch Market Researcher in Brighton (Temporary for min. 4 weeks, possibility of an ongoing role) We have a fantastic temporary opportunity for a Dutch speaker to join an exciting, international, and multilingual company based in Brighton. The position offers you a variety of responsibilities and the opportunity to use your amazing language skills on a daily basis. In addition, the company has a great reputation and is well known within the communications industry. This business is looking for a candidate who is fluent in Dutch, available immediately, and a great team player. Please note, this is NOT a sales-based role! Responsibilities: *Communicate with customers over the phone *Make outgoing calls *Follow scripts whilst engaging with customers *Maintain confidentiality *Coordinate and report customer feedback *Accurately log calls Skills: *Fluent to native level Dutch (verbal & written) *English knowledge is preferred *Previous experience of Market Research *Great communication skills are a MUST The company is offering a great rate in an exciting position. This role is set to last 4 weeks. There is the possibility to extend the duration with the company if all goes well, especially if you have good English skills. Working hours are Monday to Friday, 9:00-17:00. Towards the end of the project there may be an early start or a later finish depending on the needs of the project. The office is located in a lovely spot in Brighton, and is easily accessible by public transport. If you are fluent in Dutch, and are interested in Market Research, please send your CV in Word Format to Megan Thomas: firstname.lastname@example.org mentioning the reference: WNMT_ 333338 Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com
Our client is an internationally operating company which provides worldwide distribution through selected retailers. The successful organization was established about 80 years ago. Historically, the company has manufactured a wide range of furniture for different target groups. Join their international team as Customer Service Representative – Norwegian or Danish (m/f) Permanent full-time position in Stuttgart area The position You will ensure optimal customer service to the assigned portfolio of retailers for the Norway and Denmark You will support the field sales team as well as the international customer service team You will handle all customers’ requests by telephone and email You will coordinate activities with the field sales team in the designated territory You will maintain customer related data in the ERP system You will administrate retailer contracts You will receive, process and manage orders from account managers and customers You will handle transport and product claims You will monitor customers’ credit line and payments in co-operation with our credit control team You will do cross- and up-selling activities Your profile Fluent in Norwegian or Danish plus English; any other European language is an advantage Excellent communication skills and highly service oriented Ideally a background within sales, customer service, client relationship management or similar Preferably experience in Lotus Notes, MS Office You are good with both people and numbers You prefer working in a team environment What we offer Be part of a multicultural and dynamic team great benefits such as 30 days holiday, parking spots and free meals in their restaurant If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via email@example.com. Please quote reference number GFLS/333430 in your cover sheet. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com
Market leading American Investment firm is currently recruiting a Client Services Representative to strengthen their multilingual team based in the Frankfurt area. This company is a leader in its field, they provide excellent service to their clients and in order to ensure excellence of service their Client Services team receive the best training possible. The reputation of this organisation is that of a company who provides beautiful office surroundings and an enjoyable working environment with a focus on employee quality of life. There are excellent career opportunities and regular working hours Client Service Representative - German and English Frankfurt, Full-time (regular hours), Permanent contract The Role: As the Client Service Representative it will be your responsibility to answer incoming queries from clients based throughout the German speaking region. You will need to assist them with questions and problems that they might have with current stock plans. These are general questions from clients who expect a premium service. Queries can be both phone and email based. Clients are premium clients and expect an excellent service, you need to be able to manage clients in a friendly and efficient manner. In addition your duties include: • Friendly and competent customer service for clients via telephone • Improve client satisfaction by providing a high quality professional service • Answering client queries and escalating issues when you are not able to solve the query • Ensuring client follow up • Educate the client on the use of an online platform where they can access their accounts • Training of the client on the use of the online platform The Requirements: This role is perfect for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. But who wants to move away from a pure call centre environment. You should be customer service oriented and have a dynamic personality. Our client is looking for someone that is eager to learn and likes to get things done. As you will be working in a highly skilled and international team – it is a prerequisite that you are a team player. You need to have an interest in working with Financial products and looking for a role that offers a longer term career in this area Other requirements include: • Excellent German and English skills • Previous experience in a contact centre/service centre/call centre environment • You should be familiar with call monitoring and working towards KPI’s. • Experience from the finance industry is desired but not a must, as training will be received Why Apply? • A modern office in a beautiful area • Work with an experienced, professional, international team • Excellency is rewarded through bonuses and opportunities to grow • Gain experience in the finance industry If you are interested in this positon please send your CV to Emma Brady at firstname.lastname@example.org
Sie haben ausgezeichnete Deutsch und Englischkenntnisse? Sie haben bereits erste Erfahrung in im Vertriebsinnendienst gesammelt, sind technikaffin und suchen jetzt nach einer spannenden Position in einem internationalen Umfeld? Mein Kunde, ein weltweit agierendes Unternehmen in der Technologiebranche sucht momentan nach einem Customer Service Representative (m/w). Die Stelle wird zunächst über Arbeitnehmerüberlassung besetzt, es besteht aber die Option einer Übernahme in ein festes Beschäftigungsverhältnis. Customer Service Representative (m/w) in Frankfurt Zu Ihren Aufgaben zählen unter anderem: Auftragssachbearbeitung für internationale Kunden inklusive Rechnungserstellung Reklamationsbearbeitung Unterstützung der Vertriebsabteilungen Erstellung und Kontrolle monatlicher Reports Supply-Chain-Management Datenverarbeitung in SAP Der/Die ideale Kandidat/in bringt folgendes mit: fließende Deutsch und sehr gute Englischkenntnisse Bachelor in BWL oder ähnlichem, oder eine kaufmännische Ausbildung Mehrjährige Erfahrung im Vertriebsinnendienst Selbstständige, proaktive und dienstleistungsorientiere Arbeitsweise Ausgeprägte Problemlösungsfähigkeiten und diplomatisches Geschick Teamfähigkeit und Technikaffinität Wenn diese tolle Stelle Ihr Interesse geweckt hat, freue ich mich auf Ihre Bewerbung! Bitte senden auf Ihre vollständigen Bewerbungsunterlagen mit Lebenslauf, Zeugnissen sowie Angabe Ihrer Gehaltsvorstellungen und des frühestmöglichen Eintrittstermins, sowie der Referenznummer GFABCSNFC an Agnes Borcherding, email@example.com. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.
Amazing Opportunity for a Client focused candidate passionate about Marketing. This well established global Technology player is growing its Berlin office. To support their German speaking client base they are urgently looking for a Client Services Specialist – Recent Graduate / Experience in Client Support Your new duties and responsibilities The Client Services Specialist is a key team player who contributes to the overall growth of the organisation. You will be passionate about Marketing and be a great communicator who is extremely client focused. After an initial training period in the US you will use your excellent Communication skills to support Clients on a day to day basis. Your role includes • On-boarding new clients and talking them through the wide uses of the technology via online demonstrations • Supporting clients with day to day queries • Working through problems with a client to ensure they are fully satisfied with the technology • Troubleshooting day to day issues and ensuring timely escalation and resolution • Online and phone based product demonstrations The Client Services Specialist should be a Client focused individual who is passionate about Marketing and Technology and looking to develop a career with a hugely successful Global Technology provider. This role has a built in Career path and there is ongoing training starting with 2 weeks in the US. You will bring your passion for Marketing and excellent language skills in both English and German. The ideal candidate should also have the following • Fluency in English and German • Phone based Client Services experience • A passion for Marketing and Technology • You’re a Social Media pro! • Experience in a commercial B2B environment • Excellent customer relations, verbal and written communications skills • You should want to develop a career and are looking for a company that will develop and train you Your Benefits This is a Brilliant opportunity to be part of a growing organisation who train and develop their staff. They have fantastic technology and are passionate about what they do. They provided a vibrant and fun working environment and are looking for people who will bring energy to the office. Interested? If this sounds like you then please send your cv via email to Emma Brady at firstname.lastname@example.org. I look forward to hearing from you
I am currently working with an established market leader in the provision of Marketing Services. This organisation is an expert in optimising marketing activities by adding value to customer and prospect communication, for both online and offline channels . They plan, create and deliver Marketing Communications and Point of Sale material. Its more than 1,000 employees provide services for some of the most well-established brands worldwide. In order to expand the outsourced project management team onsite with a major Client in Germany we are looking for a Senior Client Relationship Manager – Print Production Marketing Services Permanent position in Neuss The Senior Client Relationship Manager is responsible for managing the relationship with the client and the planning, execution and project management of the clients entire process of print production. This includes the supply chain process for all print production requirements from planning, RFQ, through delivery of components. In addition, the Senior Client Relationship Manager will liaise internally and externally with suppliers, while managing the flow of information to ensure timely and efficient delivery to the client. Your duties and responsibilities: • On-site with the client, you are responsible for day to day client relationship management. You will provide first class service and ensure escalation of any issues and a hands on approach to dealing with the client • Managing the small project management team to ensure delivery of services to the client • Requesting quotes from suppliers • Taking briefs from clients • Consulting clients, presenting of production solutions and innovations • Calculating of costs • Regular contact with suppliers regarding renegotiating of new terms of business • Processing of print production materials including negotiation, ordering of goods, quotation, creating purchase orders, good received confirmation and invoicing • Proactively communicate supply chain issues to product teams and coordinate solutions • Participation and leadership of relationship and business reviews with key partners and supplier • Work proactively with supplier to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts Your profile: • Strong attention to detail and operational workflow dynamics to effectively track and analyse the status within the procurement process • Ability to multi-task and utilize resources to execute tasks within a deadline oriented environment • Excellent Project Management skills • Excellent people management skills • Ability to build relationships and work across a multi-product line organization • Fundamental knowledge of the whole print production spectrum • Fluent in German and English • Commitment to continuous process improvement initiatives and ability to solve problems creatively • Excellent communication and negotiating skills • Quality control of print related materials To apply please send your CV email@example.com Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com
I am recruiting on behalf of a market leader in payments and currency conversions. Their Dynamic Currency Conversion system allows credit/debit card holders to choose the currency in which they would like to make a payment. Their global presence continues to grow and to support one of their largest clients they are currently recruiting a Key Account Manager - Frankfurt Duties and Responsibilities As the Key Account Manager to one of the biggest clients you will join a highly motivated team to ensure the solid client relationship continues to thrive. The Key Account Manager will have excellent Client Facing skills, you will enjoy problem solving and you will have the ability to think on your feet. You will be responsible for - Building relationships within the client and across the organization - Supporting the client with training on services available - Be the first point of contact for the client for any issues and escalations - Analysis and reporting on take up of services by merchants - You will work closely with the client to support their sales activities and assist in devising new ways to improve uptake of the service. Requirements You will be a proactive individual who is looking to learn and develop your career in a Relationship and Key Account Management role - Experience of supporting a team with excellent Relationship management skills - Client Service background - Team oriented - Excellent judgment, ability to handle confidential information - Ability to multi task and a fast learner - Fluent English and German This is an excellent role for a Graduate with multiple internships looking to take a next step in your career or if you have previous hospitality experience this could also be a great next step for you. Alternatively you have previous Relationship or Key Account Management experience. This role is for a proactive and motivated candidate, if you feel that is you, send your cv and we can talk in more detail. Interested? Please send your CV via email to Emma Brady at firstname.lastname@example.org
Fantastic Opportunity with an exciting Technology innovator who provide much needed and incredibly useful Technology to small hotel and guest house owners. The technology enables them to easily manage bookings and ensure wide coverage online for the property. This company is hugely developing the German market and as a result is looking for a Junior Sales Manager – Hospitality/Tourism Technology Düsseldorf You will be responsible for Developing business across the German speaking region with Guest House and B&B owners. This is a fascinating and fun client base and you are providing an extremely well priced and valuable technology which will enable them to easily increase bookings leading to an increase in revenue. Your role involves • Making both warm and cold calls to potential clients and explaining how the technology can really benefit their property and increase occupancy • Explaining in simple terms what the technology can do • Find solutions and benefits for the hotel owner. • Closing the sale and following up with the client • Working closely with the Country Sales Manager to ensure client relationships are maintained. • Attending road shows and fairs. Your Profile This is the perfect role for a sympathetic listener who really would like to develop a Sales career with a great technology product. • Previous Customer Service or Inside Sales experience and Great listening Skills are required • Understanding of the Sales cycle and the ability to call clients and explain a product • Excellent communication skills • The ability to clearly explain a simple technology • Understanding of the hospitality and tourism industry and the difficulties of filling rooms a big advantage • Fluency in German and good English is essential If you have previous Customer Service, Business Development or Inside Sales experience and are looking for a role that will provide training and development then please send your cv to email@example.com.
French Customer Services and Event Management Oxfordshire (Temporary to Permanent) This is a fantastic (temp to perm) opportunity for a French speaker to join an international company selling beautiful outdoor rooms. This great opportunity offers you a variety of tasks, responsibilities and the possibility to use your language skills on a daily basis. Our client is looking for a candidate who is fluent in French, available immediately or within a month, and able to drive to its office in Oxfordshire (requirements: valid driving license and a car) - possibility to car share with other members of the team depending on the area of residence. Experience: *Fluent to native level French (verbal & written) - (essential) *Administrative experience (essential) *IT knowledge (essential) *Excellent communication skills (essential) *Previous experience in Telesales and Customer Service (desirable) *A real team player who is able to think on their feet with impeccable work ethics Main responsibilities: *You will be one of the point of contact regarding the French Customer Services, therefore you will be able to interact with customers at all levels and always maintain a professional and helpful attitude. *You will be able to prioritise your work load and take initiative *You will enter the relevant data in the CRM system when the French Sales Team send a customer order *You will liaise with the logistics team to coordinate the clients' gazebos installations in France *You will help coordinate logistics for our participation in big exhibition shows in France Salary from 23K to 25K according to experience and skills when going permanent. If you would like to apply and are available immediately, please send your application in Word Format to Josephine Gogler: firstname.lastname@example.org mentioning the reference: WNJG_French_CS_Oxfordshire Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com