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  • A global tech player delivering amazing event experiences is urgently looking for a customer focused Client Success Consultant to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy). In your first week you will fly to United States for a month's training! As a Client Success Consultant you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver. The day to day: -Providing product knowledge to existing client base -Customise and deliver user training where needed -Assisting clients with meeting their business goals by providing them assistance with the software related queries -Account management and building lasting relationships with clients -Managing projects and upgrades to meet customer's needs -Identifying clients' needs for future releases Required skills and experience: -University Degree or equivalent -Ability to speak English to native level -Knowledge of web development (HTML, CSS) would be a plus -Relationship building and negotiation skills -Ability to learn quickly and keep on top of new feature releases Benefits: -Salary up to 30,000 -Discretionary bonus -Pension scheme -Medical cover -26 days of holidays Bank Holidays If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to d.nowak@eurolondon.com.

  • Now's your chance to work for the world's largest and well known travel and accommodation company! A number of opportunities have come up on the Customer Services team due to the company being the most used website in the world right now. A little bit more about the role: Daily Responsibilities: *You will be communicating between customers and accommodations: changes of reservations, managing special requests and complaints by both phone and e-mails *Provide a high level of customer service; *Actively take part in various projects within the department *Promote the companies culture along with your colleagues Ideal Candidate: * *The ideal candidate will have excellent communication and problem-solving skills; *Takes responsibility and ownership; *Is passionate about helping customers and giving a great service; *Fluent in both written and spoken English; *Available full-time (40 hours per week) and flexible in work schedule;

  • French Customer Support Specialist Surrey/Berkshire How about combining your passion for languages, with your exceptional customer facing skills and using them in a professional environment, with a global leading eLearning company; that invest in its people and their career advancement? Joining the team in Surrey (office location moving to Berkshire later this year), you will be providing support to existing partner relationships across France, to secure renewal and growth. This job role is specifically geared toward administrative and tactical aspects of the relationship between the client/partner and the business. You will perform administrative tasks, including, updating databases, providing reporting, scheduling projects and tracking work. Naturally, you will be providing a high level of Customer Support to internal and external customers by identifying and responding to their needs in a timely and efficient manner. We are seeking applicants with: Fluency in English and French (spoken and written). Educated to Degree level (or equivalent). Excellent customer service skills, with experience from a client services environment. Ability to exercise tact and discretion in client/partner relationships. Excellent time management and organisational skills; and ability to perform under pressure. Self-directed work habits with sense of personal responsibility. Excellent, problem solving and analytical skills. Professional manner with strong interpersonal skills; a team player and a relationship builder. Ability to work, network, interact and support effective partnerships in a virtual manner with key groups and individuals. Excellent reflective listening skills. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German/Dutch speaking Customer Service Executive (Fixed term contract of 6 months or Permanent) This is a great opportunity for a German/Dutch speaker with previous customer service experience looking for an opportunity to grow and develop in the travel industry. Working hours are currently Mon-Fr 8 am - 5pm. This is subject to changes shortly and a shift rotation will then apply to this role (early/late shift/weekends). This company is in an exiting moment as they have recently moved to one of the most modern buildings in the city located near Victoria station and they are looking for ambitious and hard working individuals with strong customer service skills. Required skills and experience: *Previous customer service experience *Experience to deal with demanding customers / complaint handling *Strong written and spoken communication skills in both English and German/Dutch *Attention to detail with good time management skills. *Team player with good work ethic who can also work independently *Eager to learn Benefits: *25 days holiday per annum public holidays (8 days per annum) *Pension scheme *Enhanced sick pay *Group income protection scheme *Life assurance scheme *Employee assistance programme. *Enhanced maternity and paternity pay (better than required under law). *Employee referral scheme ('refer a friend' and earn up to £1,500 tax free). *Season ticket loans. *Free economy ferry travel (yourself 1 car). *Discounted friends and family ferry travel (net rate, max 10 per annum) Being rolled out in the next 3-6 months *Cycle to work scheme. *Childcare vouchers

  • Would you like to play a role in the exciting expansion plans of one of the internets leading comparison websites? Keen to use your languages in an interactive customer services role? A multi-platform comparison service within the travel industry is looking for a German speaker to join their team in their brand-new central London offices. If you are looking for an organisation whose work is truly global then read on! Specialising in ferry and cruise bookings, this comparison website is offering highly motivated and multilingual customer service professionals the opportunity to take a leading role in shaping customer experience in an industry that never stops to rest. Based in brand new and state of the art offices you will handle a variety of customer queries relating to bookings, payments and other deals. Working alongside other company departments, you will be the liaise with service providers and customers in order to offer the best deal possible. In return you will receive a competitive salary and benefits package. If you have the desire to succeed there will be exciting career progression opportunities available. What do we need from you? -Fluent to native level in German -Fluency in spoken & written English (any additional languages a bonus) -Previous experience in a call centre or helpdesk role -The desire to play a significant role in exciting growth plans across global markets -Real passion for delivering high levels of customer services Please note that this role will require flexibility to work shifts including weekends and evenings. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Job Reference: SMJM/335238 Are you fluent in French, Spanish and English with strong customer care experience but are looking for more than just scripted telephone calls? Do you enjoy problem solving but are looking to learn new or build on existing technical skills? Euro London Appointments are supporting an expanding organisation who support a global franchise. They are offering the chance for a trilingual candidate to take the next step in their customer service career. You will be offered full training and support to learn technical skills and take the step into a technical role. On top of a competitive salary and bonus you will also receive discounts on food! You will provide the highest level of support to franchisees with issues relating to supply and quality as well as first line technical questions. You will do this by logging all incidents in a accurate and consistent manner reporting any trends you come across. This role pays a competitive salary, annual bonus and offers an excellent benefits package. The ideal candidate will: - Be fluent to native level in both French AND Spanish. - Be fluent in English - Have previous helpdesk or contact centre experience - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) or eager to learn these skills. - Thrive in a fast-paced environment and can work under pressure If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Japanese speaking Travel Service & Sales Executive (SMJM/335540) Are you a night owl with a keen interest in travel who is looking to be part of the growth of an exciting new project? After successfully building their Thai and Chinese teams a global travel industry specialist is looking to recruit for a number of Japanese speakers to continue their expansion into the Asian market. You will join a new Japanese team who will take service and sales enquiries from Japan. You will be familiar with travel booking systems and be passionate about delivering the highest levels of customer service. Your first few weeks will involve extensive training on their bespoke systems and you will find out their way of doing things as they pride themselves on delivering market leading customer service. Over time you will have the opportunity to step up and take a lead in the Japanese market. ***Please note this role is for night shifts only including weekends*** If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Customer Service Executive (SMJM/334014) Are you a number cruncher with excellent German language skills who is looking to step into a career within the finance industry? Euro London Appointments are working with one of the market leaders who are shaping how online transactions are processed. This role will allow you to learn new skills and develop an understanding of the intricacies of online payments. You will own the customer journey and report back using your market knowledge gained through thorough research and analysing data from previous trends. The ideal candidate will: - Be fluent to native level in German - Fluent in English - Demonstrate a keen interest in the financial industry - Possess strong communication skills, a keen eye for detail and advanced questioning skills - Be able to process complex information quickly - Be motivated by delivering high standard and working to targets If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German speaking Service Desk Analyst - Based in Prague (reference: SMJM335427) One of the leading global IT services providers is looking to recruit German speakers for an exciting new project to be based in Prague, Czech Republic. Building on their global success, they offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities. You will help organisations worldwide maximise their potential by offering high level customer support. You will be the first point of contact for customers seeking technical support. You will be responsible for logging all records and activities accurately and aim for first-call resolution. What do we need from you? - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills What's in it for you? You will be offered an excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. As well as an incredible support structure you will be rewarded with a competitive salary and bonus scheme on top of an extensive list of benefits. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • French Speaking Customer Support Executive (SMJM335639) Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native French speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

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