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English Speaking Customer Service Executive

English Speaking Customer Service Executive - No French Required

Our client a leader in the tourism trade is looking for speakers of English to join their team in Lille, France to provide excellent customer service to their customers based across the globe.

The role involves:
 Liaising between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
 Delivering high level of customer service;
 Actively participate in various projects within the department;


The ideal candidate:
 Has excellent communication and problem solving skills;
 Takes responsibility and ownership;
 Is passionate about helping customers;
 Is fluent in both written and spoken English and Spanish;
 Is available Full-time (35h/week) and flexible in work schedule;
 Is in possession of a valid work-permit for France or is an EU citizen.

Business Development Lead SaaS

Business Development Lead SaaS

Description du poste
Notre client, leader dans les logiciels d'analyse de données et de conseil en retail cherche à recruter un agent du développement des affaires pour rejoindre leur équipe à Paris, pour engager avec les leaders du secteur de haut niveau.

Les candidats auront idéalement une expérience SaaS et doivent parler anglais à un niveau élevé.

Les tâches:

· Contribuer et livrer les plans annuels de développement des affaires pour chacune des équipes commerciales.

· Avec Head of Country, mettre en place une stratégie de contact pour maximiser le potentiel de croissance en développant des relations commerciales avantageuses à tous les niveaux.

· S'engager avec de nouveaux clients pour vendre des produits et services et établir de solides relations.

· Diriger et gérer toutes les négociations commerciales majeures

· En collaboration avec les directeurs du marketing, créer un plan de marketing commercial axé sur les événements pour soutenir le développement des affaires

· Assurer des plans de transition clairs pour l'intégration de nouveaux clients dans les équipes commerciales afin d'assurer un service continu au client.

· Réseauter avec d'autres marchés et des équipes de base pour contribuer à l'apprentissage partagé et aux meilleures pratiques.

· Comprendre les processus commerciaux du fournisseur et la planification du commerce afin de fournir la bonne solution et de contribuer au développement de ces solutions pour repérer les opportunités de croissance avec de nouveaux clients.

· Se tenir au courant des tendances de l'industrie et des principales perspectives et se concentrer sur les possibilités de réseautage pour aider à gagner de nouvelles entreprises.

Si vous êtes intéressé par le rôle, envoyez votre CV à j.gibbons@eurolonodon.fr

Sales Support Assistant

Our client, an international organisation specialised in the field of anti-money laundering, is seeking a bilingual English / French Sales Support Assistant for their Paris office.

 

POSITION SUMMARY

This position will provide support to the Business Development Manager based in the Paris office. The role requires good client-facing skills as well as excellent organisational skills in order to undertake multiple tasks: updating customer database, running and formatting data and reports, answering enquiries, resolving problems, fulfilling requests, processing orders, liaising between the sales and service team (in the UK) as well as some other general back up duties from time to time.

 

RESPONSIBILITIES

•           Produce regular reports on sales, membership, events, for reporting and cross-selling opportunities.

•           Data Quality Assurance

•           Provide customers with information via phone, email and by answering questions concerning products, services, and accounts

•           Order processing

•           Fulfill and support customer requests and orders

•           Assist the Business Development Manager with client meetings

•           Resolve issues by determining the cause, provide best solutions to solve the problem, and escalate unresolved problems, in partnership with the customer support team (based in London)

•           Act as primary liaison between nominated sales colleagues and service team on sales support matters

•           Contribute to the updating of sales support and administration policies and procedures

•           Provide in person support at industry events

•           Support Marketing team with French language communications, social media as well as local market collateral

•           Deliver or assist with special projects as assigned by Manager

 

SKILLS

·                Fluency in French and English

·                Previous experience in a sales support role

·                Overall understanding of the customer service and sales processes from conception to completion

·                Excellent written and spoken communication skills

·                Excellent organisational skills

·                Excellent problem solving skills

Salary: 30-33K€

Please send your CV to m.ascione@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients’ requirements.

 

Administrative Assistant

Our client, international organisation, is currently recruiting an Administrative Assistant for a 1 year contract.

You will perform a wide range of administrative and office support activities for the Operations team who organise numerous events. Your administrative support will facilitate the efficient and smooth running of the activities of the team.

 

Profile required :

·         Professional experience in an administrative role in an international environment

·         Bilingual in English and French (both oral and written)

·         Excellent written communication skills

·         Outstanding organization skills, attention to detail and accuracy

·         Ability to work in a fast paced environment and on multiple projects

·         Strong interpersonal skills, reliable, and has a high sense of confidentiality

·         Ability to prioritize, set and meet deadlines

·         Excellent team spirit, with ability to work autonomously

·         Customer service oriented

·         Advanced IT skills, especially in Microsoft Office Pack, Business Object, Qualtrics and Eventbrite

Salary: 23K€-27K€

1 year CDD

Location: Fontainebleau

Please send your CV to m.ascione@eurolondon.fr

Kindly note that only shortlisted candidates will be notified and valid local working papers are mandatory.

 

Product Marketing Manager / Graphic Designer

Our client, a well-reputed international organisation, is looking for a  Graphic Designer / Product Marketing Manager based in Fontainebleau. You will work in a truly multi-cultural capacity so an excellent command of English is imperative for the role (French is not essential).

One of the primary focuses of the role will be to produce videos and oversee on-line photography projects. Therefore, this role is suited to a marketing manager who has significant experience in video creation and can guide and coordinate production workflow both locally and internationally.

You should have graphic design skills and be able to visualize and execute creative ideas.  You must be familiar with digital tools and social media channels.

Finally, you will work to ensure that the marketing plan and deliverables are aligned with the objectives of the projects that you are responsible for and that the activities are implemented consistently across channels.

Reporting to the Associate Director, Product Marketing, the ideal candidate will be a strategic marketing manager with proven experience in conceptualizing and executing integrated marketing campaigns across a variety of channels. Lead generation is the ultimate measure of success for the product marketing team so this person will be required to justify how his/her efforts have an impact on lead growth for our portfolio of programmes.

The ideal candidate should have the following profile:

  • Significant experience in a marketing role with a strong emphasis on digital campaigns and a thorough understanding of social media platforms.
  • Working knowledge and hands-on experience in web video, YouTube ecosystem and digital culture is a must.
  • Proficient user of multimedia design software such as, Illustrator, Photoshop, InDesign or similar.
  • Excellent command of English
  • Analytical with a passion for data and insights
  • Advanced Excel & PowerPoint skills are important.
  • Strong project management and problem-solving skills.
  • Diplomacy skills and an ability to engage with a wide range of key internal and external stakeholders.
  • An open mind-set to work in a culturally diverse team.

Salary: 45K€-48K€

Please send your CV to m.ascione@eurolondon.fr

Kindly note that only shortlisted candidates will be notified and valid local working papers are mandatory.

 

Head of Marketing - Tech Start Up

Our client is a rapidly expanding international start up in the traffic industry. They work on improving intelligent and convenient city life by developing a worldwide shared short distance traffic service platform.

They are currently launching in many European capitals and are seeking their first Head of Marketing  to be based in to be based in Paris to manage the French market. The role reports to the GM France. Candidates must have previous experience working in Marketing in a tech start up environment and have the ability to develop user growth, user engagement, PR and team growth.

You will understand the company’s core business objectives and believe in what they strive for, changing the way people live. The ideal candidate will be excited by the opportunity to work as part of a small start up and perform as an entrepreneur, taking every challenge and proactively solving it.

 

Responsibilities:

● Develop the company’s Marketing Strategy on the French market

● Initiate creative local marketing strategies and user growth campaigns (via social media, advertising, coupons etc.)

● Develop user engagement strategies (data analysis of mobile ap use etc.)

● Manage the PR agency relationship

● Coach and scale a growing team of marketers

● Represent the company at events with regional & international PR

● Help scale other cities through developing and sharing best practices

 

Profile required:

● Significant experience as a Marketing Manager within a tech start up environment

● Bilingual French / English

● Strong ability to generate customers via social media / on-line advertising

● Sound knowledge of developing user engagement via assessment of target audiences / segments

● Strong and Proven Leadership

● Creative, solutions driven mind-set

● Entrepreneurial spirit

 

Salary: up to 60K€ basic + bonus

Please send your CV to m.ascione@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients’ requirements.

 

Head of Operations - Transport Mobility Start Up

Our client is a rapidly expanding international start up in the traffic industry. They work on improving intelligent and convenient city life by developing a worldwide shared short distance traffic service platform.

They are currently launching in many European capitals and are seeking their first Head of Operations to be based in to be based in Paris to manage the French market. The role reports to the GM France. Candidates must have previous experience working in Operations in a tech start up within the transport mobility sector and have the ability to manage supply, logistics, vendors and maintenance of vehicles.

You will understand the company’s core business objectives and believe in what they strive for, changing the way people live. The ideal candidate will be excited by the opportunity to work as part of a small start up and perform as an entrepreneur, taking every challenge and proactively solving it.

 

Responsibilities:

● Develop the company’s Operations Strategy on the French market

● Design and implement logistics processes (obtaining vehicles internationally to arrival in France)

● Vendor management at all stages of the process chain

● Manage maintenance teams in Paris

● Assess data in order to optimise processes and maintenance team performance

● Coach and scale a growing team of operations specialists

● Help scale other cities through developing and sharing best practices

 

Profile required:

● Significant experience as an Operations Manager within a tech start up environment in the mobility sector

● Bilingual French / English

● Strong ability to manage logistics / supply chain of vehicles internationally and in France

● Sound vendor management skills

● Strong Analytical and Data-driven mentality

● Strong and Proven Leadership

● Creative, solutions driven mind-set

● Entrepreneurial spirit

 

Salary: 60K€ - 70K€ basic + bonus

Please send your CV to m.ascione@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application. However, due to the high volume of CV's we receive, we are only able to respond to applicants whose profiles match our Clients’ requirements.

 

Events Coordinator - Russian, French, English

Our client is seeking an Events Coordinator (trilingual Russian, French, English) to be responsible for organizing seminars for a wide-range of multinational companies in a diverse and stimulating environment

The job-holder will play a pivotal role with the various stakeholders (directors, clients, internal and external providers) to ensure the smooth running of events administration and logistics at an optimum level.

With an international mindset and an aptitude for customer service, you will have an important public relations role representing the company as a whole externally and internally.

 

Profile required:

·         Previous experience in  events organizing / coordination is essential

·         Trilingual in Russian, English and French with excellent written and oral communication skills in both languages

·         Communicate with diplomacy and sensitivity to diverse cultural backgrounds

·         Good at public speaking

·         Excellent planning and organizing skills by anticipating and taking initiatives within a time frame

·         Comfortable and flexible in a challenging and ever changing environment

·         Self-driven with a high level of autonomy and a team player simultaneously

·         Ability to work under pressure and set priorities

·         Pro-active and demonstrate creative, innovative and service-oriented approaches to problem solving

 

Salary: 33,600€ + benefits

Please send your CV  to m.ascione@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

 

 

Events Coordinator

Our client is seeking an Events Coordinator to be responsible for organizing seminars for a wide-range of multinational companies in a diverse and stimulating environment

The job-holder will play a pivotal role with the various stakeholders (directors, clients, internal and external providers) to ensure the smooth running of events administration and logistics at an optimum level.

With an international mindset and an aptitude for customer service, you will have an important public relations role representing the company as a whole externally and internally.

 

Profile required:

·         Previous experience in  events organizing / coordination is essential

·         Bilingual in English and French with excellent written and oral communication skills in both languages (other languages an asset)

·         Communicate with diplomacy and sensitivity to diverse cultural backgrounds

·         Good at public speaking

·         Excellent planning and organizing skills by anticipating and taking initiatives within a time frame

·         Comfortable and flexible in a challenging and ever changing environment

·         Self-driven with a high level of autonomy and a team player simultaneously

·         Ability to work under pressure and set priorities

·         Pro-active and demonstrate creative, innovative and service-oriented approaches to problem solving

 

Salary: 33,600€ + benefits

Please send your CV as a WORD document to m.ascione@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application. However, due to the high volume of CV's we receive, we are only able to respond to applicants whose profiles match our Clients requirements.

 

 

Un(e) Charg(e) de Clientle Bilingue Hbreu

Notre client spécialiste en e-commerce dans l'hotellerie recherche actuellement un(e) Chargé(e) de Clientèle Bilingue Hébreu.
Vous intégrerez dans une équipe dynamique dans une entreprise de structure start-up pour assurer le succès de l'entreprise dans le marché

MISSIONS :

Relation clients et accueil téléphonique
Vous réceptionnez les appels entrants et orientez ceux-ci vers les bons interlocuteurs.
Vous traitez les demandes clients (mails et téléphone) à l'aide des outils mis à disposition afin de procéder à un encaissement, une modification de commande
Vous informez et conseillez le client sur les produits.
Vous traitez les réclamations et litiges clients
Vous reportez en temps réel à la direction les différents problèmes rencontrés par les clients.
Relation commerciale :
Vous faites du conseil par téléphone sur les divers produitsà choisir.
Vous identifiez les besoins du client afin de :
Faire de la vente additionnelle
Proposer un service complémentaire
Pour ce faire, vous serez formé sur les outils, produits, les usages, les nouvelles offres, procédures et les conditions générales de vente.

Qualités requises
Qualité d'écoute et d'analyse
Qualités rédactionnelles (formulation et orthographe)
Etre capable de dialoguer avec des interlocuteurs très variés
Rigueur dans l'application des procédures du service client
Calme et maitrise de soi en cas de litige
Ponctualité
Savoir gérer et suivre plusieurs dossiers en même temps
Hébreu Anglais bilingue

Technical Support Engineer -French and English speaking

Passionate about the latest E-commerce and web technologies ?

Highly technical but love client contact and solving complex problems ?

Bilingual in French and English (with perhaps other language skills !)

If so our client may have the ideal opportunity for you in a growing, recognized and hi-tech e-commerce software environment with fantastic opportunities for career progression.

In under 4 years our client has become a leader in multi-vendor E-Commerce solutions available in SaaS and full API our client is at the forefront of technologies used by over 30 global clients spanning Retail, E-Commerce websites , Key Accounts and Start-Ups. To sum it up, this is a fantastic time to join the team !
The position

As a key player in the Technical Support team your mission is to support our client's customers in complex and routine problem resolution and troubleshooting. You will respond to different technical enquiries relating to different aspects of product usage, installation and parameterization.

Your main responsibilities include :

*Responding to different questions relating to functionality and usage of the solution via the Freshdesk ticketing system and Slack Instant Messaging system
*Carrying out N1-N2 troubleshooting on the range of E-Commerce solutions our client offer their customers.
*Responding to functionality enquiries.
*Improvement and development of the product functionality knowledgebase.
*Identification of recurring problems and requests and standardisation of procedures for troubleshooting and transmission of information to the other technical teams ( continuous product improvement)

Requirements

*Mastery of SQL and management tools (PHP/MyAdmin)
*An IUT /DUT degree specialized in IT/Computer Science with a Web development component.
*Experience of PHP
*Experience using REST APIs .
*Thorough, organised and efficient approach to problem solving.
*A high level of French and English (written and spoken)
*Fluency in Spanish is advantageous but not essential.
*Previous client technical support experience in the E-Commerce sector is a big advantage.

Our client can in return offer excellent career development prospects in a cutting-edge technologies company fast expanding in France, Germany, the UK, Nordic region and beyond. There is a strong team culture and collaboration with other teams within the organisation. Why not join the adventure !

Partnerships / Channel Director - e-commerce start up

Our client, a rapidly expanding start up providing a platform for online Marketplace solutions, is recruiting a Partnerships / Channel Director with significant experience in the e-commerce sector.

Au sein de l’équipe commerciale, et sous la direction du Chief Sales Officer, votre mission sera d'établir et faire grandir le réseau de partenaires de la société en France et à l'international.

 

Les partenaires se divisent en trois groupes :

* Intégrateurs

* Consulting

* Eco-système technologique

 

Plus spécifiquement, les missions du postes seront de :

 

* Définir la stratégie de développement du programme de partenariat

* Cibler, identifier, prospecter et développer de nouveaux partenariats stratégiques

* Animer et renforcer la collaboration avec le réseau de partenaires 

* Former les équipes du partenaires

* Mettre en place des revues de pipe 

* Mise en place d’une stratégie marketing avec les partenaires (en collaboration des équipes Marketing)

* Assurer une veille afin d’identifier tous les partenaires potentiels en France et à l’étranger

 

Profil requis :

 

* Minimum 5 à 7 ans d'expérience dans le développement des partenaires / channel

* Vous avez une solide connaissance du monde du e-commerce et du SaaS

* Vous êtes parfaitement bilingue français-anglais

* Vous disposez d'un réseau de partenaires intégrateurs, ESN ou encore agences e-commerce déjà établi

* Vous aimez travailler en équipe et saurez rapidement vous intégrer dans notre univers de passionnés

* Vous disposez d’un excellent sens de la stratégie commerciale


What the company offers:

Salary 60K€ - 70K€ basic + 20K€ bonus

·       Offices in the heart of Paris (9th District)

·       Well-funded high growth company

·       Innovative, recognized technical expertise of team and solution

·       Great customers

·       Great collaborative and fun culture

·       A unique opportunity to build your own team and make a difference.

 

Please send your CV to m.ascione@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients’ requirements.

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