A high profile financial outsourcing provider is seeking a German speaking Client Manager (CM) to take charge of its client portfolio.
The CM has the primary task of controlling the workflow on a portfolio of clients, dealing with more technical queries as they arise and completing quality control reviews in a timely and accurate fashion. This requires technical knowledge, attention to detail and an ability to organise the workloads of others.
The more detailed services completed by the CM are the review of VAT returns and registrations, management reports, payment runs, client billing process, dealing with queries as they arise and provision of these deliverables in an accurate and timely way. The role will include the implementation of new clients with and without the support of senior management; and the management of the staff completing such work both to meet the standards required in the short run, to reduce the support needed to do so over time; and in the longer run to allow staff to progress in their own careers within the business.
The role requires significant interaction with, and leadership of, the team. In most cases there will be direct line management of more junior staff. A good CM will communicate with these individuals, and others, including outsourcers, regardless of whether they are their direct line manager, on a regular basis to train and develop them from both a technical and personal perspective.
As and when required the CM will be expected to instigate and manage performance improvements procedures along with appraisals, both formal six monthly reviews and more informal and regular reviews. Staff management will include managing productivity, lateness, irregular attendance, inductions and the like. The CM will need to coordinate with their peers to fulfil this role effectively and to ensure appropriate resource planning.
The CM will have the primary contact with senior client staff, typically Financial Controllers and CFO level staff who will be based overseas along with UK based operational staff. As such the CM will need to be confident in communicating both in writing and, both more significantly and more often, over the phone with staff of differing levels of seniority including at third parties such as auditors and HM Revenue & Customs.
All work completed should be with reference to the firm's values and commitments to client service. A good CM will understand the client's business and identify issues over and above those immediately arising from the work being reviewed. They will keep in mind technical issues they have come across before to highlight these internally. They will identify issues in processes and propose improvements.
Each CM is assigned a portfolio of clients. It is inevitable there will be times when clients are demanding and, as a client focused business, we will try and accommodate this. A CM should be able to deal with such demands on their own portfolio, and in respect of those staff who report to them, in a timely manner, identify and highlight when they need assistance and be prepared to assist others. A CM exercises judgment to keep Directors up to date both by way of regular meetings or ad-hoc updates where appropriate.
An outstanding CM should be seeking to develop their interpersonal and technical skills to the stage where they consistently demonstrate that they are delivering excellent client service. They will drive forward projects to improve systems and processes. Each CM will report to a Director for their personal development and more generally to the appropriate Directors in relation to client matters
-Experience in (monthly) management accounts preparation and review. Preferably for a portfolio of clients from different industries (at least 50% of time over the last 2 years)
-UK VAT experience
-Self-management of tasks and deadlines
-Multi-tasking: experience with juggling a large number of tasks with tight deadlines
-Responsibility for staff: workflow planning, supervision, delegation, technical/practical support, evaluation
-Client or stakeholder direct reporting and communication
-Fluent German and English
Nice to have:
-ACCA/CIMA/ACA qualified or studying
-Practice background preferable over Industry/Commerce
-Client management experience: fee quotes, billing, collecting, managing information flow
-Appraisals/staff management experience
-Experience with international groups, retail clients, construction
-Problem resolution and process improvement examples
-International sales and purchases of goods and services (inc. ECSL, Intrastat), partial exemption, flat rate scheme, distance selling
-Construction Industry Scheme experience
-Payroll and P11D reporting
-Foreign currency accounting & reporting
-SAP Business One experience
-Strong Excel skills: pivot tables, lookups, functions
Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
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