French & Spanish Speaking Helpdesk Advisor

Euro London Appointments are working with one of the largest global franchise network (more than 40,000 worldwide) to source a French AND Spanish speaker to join their helpdesk team.

You will offer the highest level of support to franchisees with issues relating to supply and quality as well as first line technical questions. You will do this by logging all incidents in a accurate and consistent manner reporting any trends you come across.

This role offers a fantastic gateway for somebody with strong customer support experience to a career in IT.

The ideal candidate will:
- Be fluent to native level in both French AND Spanish.
- Be fluent in English
- Have previous helpdesk or contact centre experience
- Have worked in the retail sector
- Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support)
- Thrive in a fast-paced environment and can work under pressure

You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary.

If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

Consultant

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Josh McClean

Team: Temporaries & Contact Centre Divisions

I specialise in: Permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in the UK and abroad 

Languages: English & German

I’ve been at Euro London since: July 2014

About: I studied German & Politics at Sheffield University and on my year abroad I worked at an independent translation agency in Hamburg. After graduating, I joined Euro London Appointments and have experience in both temporary and permanent recruitment.

In my spare time I play rugby for Hammersmith & Fulham RFC, read sporting/political autobiographies and enjoy what London has to offer! 

If I were a famous person, I would be: James Martin during his Saturday Kitchen Days because I would cook great food and meet other interesting people! 

Fun fact: I once had trials for England American Flag Football

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