If you are a fluent French speaker looking to launch a career in IT this role is for you! Working alongside a leading worldwide organisation with exciting growth plans!
I am currently working with one of the largest global franchise networks to find a French speaker who is computer literate and looking to step in to a service desk environment for a six month long contract with potential of becoming permanent.
This role is ideal for somebody with call center/customer service experiences and an interest in technology as you will be able to see how the operations of a global franchise work.
The ideal candidate will:
- Be fluent to native level in French
- Be fluent in English
- Have worked in the retail sector
- Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support)
- Be an effective communicator and happy to work on the phone
- Have previous retail, customer service or contact center experience
- Additional European language skills or knowledge of POS highly advantageous
You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues.