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VIP Account Manager Swedish

VIP Account Manager Swedish speaking 25000 - 35000

Are you a native level Swedish speaker with experience of working with high net worth individuals? I am currently searching for the above to increase customer loyalty and ensure that products and services are tailored to providing an excellent customer service experience

As a Swedish speaking Account Manager your duties shall include but not limited to:

* Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
* Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
* Handle customers' day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and 'competition beating' service
* Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported

The ideal candidate will:

* Degree educated, with formal training in Marketing, CRM or Events Management an advantage.
* Some work experience in an Account Management or CRM role, or alternatively experience in Customer Services, in online or land-based Gaming industries
* Native level Swedish speaker
* Strong relationship building skills and the ability to build trust; strong social and people skills
* Great organisation, planning and prioritization skills, with strong attention to detail
* Excellent communication skills and strong 'writing' skills

If you have the relevant experience and are interested in this opportunity, please contact Manuel Da Silva at Euro London Appointments - or 44 (0)207 029 3799

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