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Fantastic opportunity has opened in the Customer Service team for the largest hotel chain in the world! If you are looking for a rewarding and ever growing career please read on: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or Hotel based experience *Excellent written and verbal communication skills. Fluency in German needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages This is a full time temporary position with massive potential to become permanent position!!