This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

Japanese Customer Services Assistant

Japanese Speaking Customer Services Assistant (reference 332209)

Euro London Appointments is working with an exciting new client in the luxury fashion industry. They are looking for an enthusiastic and ambitious Japanese speaking Customer Service Assistant to join their London based Customer Service team and be responsible for looking after the company's interactions with Japanese speaking customers.

The package on offer includes a competitive salary, health care, pension scheme and a brand new watch!!. This role is based at their Covent Garden office working Monday to Friday from 9:30 to 18:00.

This is a fantastic opportunity to join an innovative and global business. If you are currently a Customer Service Assistant looking for a new challenge please do not hesitate to apply for this role.

Required skills:
- Fluent to native level Japanese
- Fluent level English
-Customer Service experience
-IT Skills (CRM system, Microsoft packages,…)
-Capacity to work under pressure when necessary.
-Outstanding written and oral communication skills in English and Japanese.
- Organised with a strong sense of analysis and decision making.
-Capacity to create and maintain great relations customers, suppliers and providers.

Areas of responsibility will include (but not limited to):
-Manage incoming emails, online chat and responsive media.
-Daily fraud checks to avoid risk and financial loss
-Look after customer repairs and replacements under warranty.
-Making sure that the customers receive the greatest service
-Assist the London retail stores and warehouse when required.

-Experience in using different systems such as : Zendesk, Magento, Peoplevox and Adyen.

If you feel that you are suitable for the role and are available for an interview please send your CV to

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at

This job has now been filled but you may be interested in:

  • Are you fastidious about detail? Outgoing? Passionate about customer success and experience and resolving client issues? Are you looking for a fast-growth global company where your skills can make a real impact? A fast growing technology provider of virtual data rooms to the M&A industry is looking to add a highly competent Dutch speaking Client Service Executive to the business in London. You will support customers in The Netherlands and the UK who are using the cloud based software product. YOU: Prior experience in a position that involves providing great customer success and support is desirable A deep level of empathy Extraordinary communication skills Fluency in Dutch is essential; additional European languages are also advantageous Advanced computer skills and understanding Deep understanding of how teams work together through services, systems and processes A desire to explore and work towards your own potential You must have the ability to work a roster of shifts ranging between 8am and 4pm and 9am and 5pm Mon-Fri, and rotate weekend shifts. If you like what you have read and would thrive in a company culture that's innovative, transparent, supportive and passionate, I want to hear from you. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at Please send your CV as a word document to Please note that in order to process your CV we must receive it in a Word document.