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Luxury Customer Care- Korean Speaker

Responsibilities:

* Being the first point of contact for customers via email and telephone

* Recognize high spending or priority level customers that can be passed to the private shopping team to help develop the online team customer base.

*Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary.

*Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution.


About you:
*Excellent experience with Customer Care in an office environment or in a retail shop

*Excellent written and verbal communication skills. Fluency in Korean needed

*Excellent written skills and excellent communication skills

*Able to take initiative

*Excellent eye for detail and good organizational skills

*Experience with Microsoft packages