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Luxury Customer Care- Korean Speaker

Responsibilities:

* Being the first point of contact for customers via email and telephone

* Recognize high spending or priority level customers that can be passed to the private shopping team to help develop the online team customer base.

*Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary.

*Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution.


About you:
*Excellent experience with Customer Care in an office environment or in a retail shop

*Excellent written and verbal communication skills. Fluency in Korean needed

*Excellent written skills and excellent communication skills

*Able to take initiative

*Excellent eye for detail and good organizational skills

*Experience with Microsoft packages



This job has now been filled but you may be interested in:

 
  • Are you fastidious about detail? Outgoing? Passionate about customer success and experience and resolving client issues? Are you looking for a fast-growth global company where your skills can make a real impact? A fast growing technology provider of virtual data rooms to the M&A industry is looking to add a highly competent Dutch speaking Client Service Executive to the business in London. You will support customers in The Netherlands and the UK who are using the cloud based software product. YOU: Prior experience in a position that involves providing great customer success and support is desirable A deep level of empathy Extraordinary communication skills Fluency in Dutch is essential; additional European languages are also advantageous Advanced computer skills and understanding Deep understanding of how teams work together through services, systems and processes A desire to explore and work towards your own potential You must have the ability to work a roster of shifts ranging between 8am and 4pm and 9am and 5pm Mon-Fri, and rotate weekend shifts. If you like what you have read and would thrive in a company culture that's innovative, transparent, supportive and passionate, I want to hear from you. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please send your CV as a word document to m.christie@eurolondon.com Please note that in order to process your CV we must receive it in a Word document.