My client is an exciting young company that has enjoyed rapid growth in recent years particularly via ecommerce.
This is a great opportunity for a Dutch speaker who is looking to develop a career in customer services and work for a company with opportunity of fast growth. Joining an awesome team of 5, the successful candidate will be delivering an outstanding customer service to clients based in the UK, Netherlands and Belgium as well as taking on board administrative tasks.
The package offers full training, a competitive salary between £20,000 and £25,000 per annum plus great benefits. Working Monday through Friday 9 am to 5 pm. In a very friendly and fun environment, staff members bring their dogs to work and every day they have several dogs in the office
*Process the customer orders and provide basic nutritional advice through phone, emails and live chat from the first contact to the delivery of the product.
*Promote new product up and cross selling every time a opportunity is presented.
*Take ownership of any complaint, refund request, returns or general troubles finding a solution to the customer's issue.
*Work along with the team in the Netherlands.
*Prioritise and plan daily to work effectively
*Dutch speaker fluent to native level
*Outstanding communication skills
*Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints
*Previous office based customer service experience
*Interpersonal skills and a good team player with good attention to detail as well as a quick learner.
*Ability to multi-task and work under pressure engaging administrative tasks while delivering an outstanding customer service.