What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change?
If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change!
Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak German and English to a high level?
Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers.
We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a permanent contract.
Maintain the LEGO® Group's high standards
*Effectively manage 60 plus consumer inquires a day
*Communicate effectively with consumers via phone, email and letter in German English in an in-bound call centre
*Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded
*Accurate and timely documentation in our database of all consumer contacts
Deliver an exceptional consumer experience
Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure.
Do you have what we're looking for?
*Native proficiency level in English AND German language.
*Proven skilled relationship-builder with consumers and team-mates
*Highly organized, able to manage multiple tasks in a fast paced international environment
*Must be available to work on public holidays in order to support consumers
Join the global family of the LEGO® Group
The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features.
Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT.
Salary £21,900 per annum (pro rata for the number of months worked), paid monthly
Please note: During probation (1st 3 months) your salary would be £20,300 - but upon completion of this you will automatically increase to £21,900!
Job Type: Permanent
Location: Slough, Berkshire UK (reachable by train from London Paddington)
Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes
Start Dates: 5th February
Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to firstname.lastname@example.org. I look forward to representing you! :)
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.