My client is a world wide known Membership Organisation looking for a French speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff as well as regularly deputise for the European Service Team manager.
Based in London you will be working Monday to Friday 9:00 am to 5:30 pm.
The package offered includes £ 37-40k per annum plus private health care and pension schemes. Full training will be provided.
*Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved.
*Identifying sales opportunities and passing leads over to the sales department
*Producing customised reports upon request - membership, events, sales etc.
*Contribute to the update of department policies and procedures
*Take care of all German enquiries.
Assist with events. Manage registration and onsite requirements for European Events
*Host French Languages Online events (courses)
*Assist with ad-hoc projects
*Fluent to native German/English speaker
*Two-year minimum of experience in a B2B customer service, sales support, or help desk role including minimum of 6 months in a supervisory capacity.
*Extensive knowledge on B2B Customer Service and Sales processes.
*Strong written and spoken communication skills in both English and German
*A team player as well as ability to work without supervision and natural capacity of building relationships with customers.
*Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com
*Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise
*Excellent numeracy and Excel skills
*A third language such as: French, Russian, Spanish, or other modern European languages a plus.
If you feel that you are suitable for the role and are available for an interview please send your CV to email@example.com
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com