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Spanish Speaking Customer Experience Advisor


My client is a successful global fashion company, looking for a fluent to native Spanish and English speaker to join their Customer Care & Sales Advisors team. Delivering the best customer service experience, you will be interacting with customers via telephone, emails and Social Media, guiding them through their journey from click to the delivery. In an international environment you will be surrounded by colleagues from all over the world and delivering a tailored service for the global market.
Working 40 hours a week between 7 am to 11 pm including weekends and bank holidays. The package offers £19,000 per annum plus a £2,000 in clothing allowance per annum.

SKILLS:
●Fluent to Native level written and oral in both English and Spanish
●Excellent communication, relationships building skills.
●A Team player, problem solver and able to think in a quick and efficient manner
●Efficiency working toward targets and driving sales
●Excellent knowledge of Microsoft Office, Google mail, Google
●Time management and organizational skills, with the ability to priorities.

Tasks
●Delivering an exceptional experience to customers across all contact channels, including telephone, email and social media within our Service Level Agreement times and standards
●Act as a brand Ambassador at all times, supporting company values, policies and procedures.
●Drive sales by maximizing all selling opportunities to provide expert product and styling knowledge, increase units per transaction, and average order value
●Exceed customer expectations by sourcing products for customer requests.
●Resolve customer complaints quickly and effectively using the escalation process and turning negative situations into positive solutions

If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

Consultant

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Jason Fontanarosa

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