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Technical Support Analyst

Euro London Appointments is currently looking for a German and English speaking 1st Line Technical Support Analyst to join an established leading retail services support organisation, providing support to a well-known restaurant chain , present across the UK, Germany and Europe with 5,000 restaurants in Europe and 44,000 globally.

This is a fantastic opportunity for a client service focused candidate with an interest in new technologies to join an expanding organisation where talented analysts can develop and progress their careers.

Responsibilities

*Providing support for UK, Europe and Middle East restaurant franchises, with a particular focus on the German speaking markets.
*Logging and resolving incidents on the helpdesk.
*Reporting any recurrent trends information found on the helpdesk.
*Responding to franchisees, store staff and their customers in an appropriate manner to find suitable resolution to problems, which maintaining excellent customer service at all times.
*Updating documentation to ensure an up-to-date and reliable knowledge base.
*Liaising with other internal support teams and external support teams.
*Facilitating and resolving training enquiries for franchisees.
*Co-ordinating and reporting on the investigations being undertaken to resolve customer problems.
*Other related activities to supporting clients in a fast-paced organisation.
*Being available for on-call stand-by cover on evenings and weekends 1 week in 2/3 on a rota basis.

Requirements

*Initial basic Technical expertise from an IT environment
*Experience of retail preferred/required- any knowledge of POS /EPOS is a big advantage but not essential.
*Worked in the Retail sector POS Software/Hardware Support experience - 1st line- advantageous.
*Fluent in German with advanced-fluent English is essential for this position.
*Previous experience of providing telephone, remote, e-mail support
*Technical experience including some of the following skills : MS Windows XP/7, MS Office, printer setup & configuration.
*Basic network support, PC, laptop
*Experience of working as part of an IT Support Team
*Engaging communication skills
*Ability to make decisions/ act on own initiative
*Ability to communicate clearly in a non-technical manner

Personal qualities

*Excellent communication skills in German and English.
*Strong customer service skills
*Ability to follow procedures
*Calm under pressure
*Good analytical skills
*Attention to Detail
*Good problem solving skills


In return our client offers a challenging, open , transparent, innovative and encouraging working environment where every team member is valued for their contribution and given the opportunity to thrive. Our client is able to offer a competitive salary and career progression.

Consultant

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Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

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