This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

German Speaking Customer Representative

German Speaking Customer Representative (ref: SMJM/331144)

Euro London Appointments are working with one of London's most exciting start-ups to find a candidate who is fluent in German for a customer service role. The purpose of this role is to connect the public with health and well-being professionals on the go. This company is experiencing a period of international growth so it is a great time to join.

As a Customer Service Representative, the successful candidate will answer queries via traditional and online channels. The representative will be the direct liaison between customers and the professionals providing the service and have the responsibility to ensure the highest level of service to all parties. You will be offering support via phone, email, webchat and social media.

As the majority of the customers assisted are based in Vienna, knowledge of the Austrian market is highly advantageous.

Please note this role will involve weekend and evening work.

The successful candidate will:
- Be fluent to native level in German
- Have previous customer support experience
- Be highly organised with great attention to detail
- Be able to multitask and juggle numerous responsibilities
- Have a professional telephone manner and be computer literate
- Possess a degree or diploma

As well as a competitive rate and a great working environment, there are additional perks such as weekly yoga classes.

If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

This job has now been filled but you may be interested in:

 
  • Are you fastidious about detail? Outgoing? Passionate about customer success and experience and resolving client issues? Are you looking for a fast-growth global company where your skills can make a real impact? A fast growing technology provider of virtual data rooms to the M&A industry is looking to add a highly competent Dutch speaking Client Service Executive to the business in London. You will support customers in The Netherlands and the UK who are using the cloud based software product. YOU: Prior experience in a position that involves providing great customer success and support is desirable A deep level of empathy Extraordinary communication skills Fluency in Dutch is essential; additional European languages are also advantageous Advanced computer skills and understanding Deep understanding of how teams work together through services, systems and processes A desire to explore and work towards your own potential You must have the ability to work a roster of shifts ranging between 8am and 4pm and 9am and 5pm Mon-Fri, and rotate weekend shifts. If you like what you have read and would thrive in a company culture that's innovative, transparent, supportive and passionate, I want to hear from you. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please send your CV as a word document to m.christie@eurolondon.com Please note that in order to process your CV we must receive it in a Word document.

  • Lifestyle Team Manager - Japanese Division (reference: SMJM334684) After a successful year, the leader in VIP lifestyle and concierge services seek an experienced manager and motivator to lead their Japanese team. With increasing annual revenue and a well-established international presence, you will be joining a winning team in a niche service environment. You love the fast-paced and demanding nature of customer support and strive to deliver nothing less than 100% customer satisfaction. You will be leading an established team so you need to command the respect of your peers and lead by example so they can all take their careers (and yours) to the next level. You will recruit more team members and continue to build a winning culture. Shaping the client experience requires somebody who always has their finger on the pulse, so you will need to know the Japanese market inside out. Sounds good? What do we need? - Fluent to native level Japanese - Solid knowledge of the Japanese market - Previous management experience including recruitment/training & development - Proven track record in project management - High level customer service skills - A true motivator who gets the best out of others Due to the 24/7 nature of the business you will need to be happy with working late nights and weekends. However, the role is based in fantastic offices in a central London location. What's in it for you? - A competitive salary plus performance related bonus - Attractive discounts on travel and entertainment - Rewards for length of service including a paid month-long sabbatical after 5 years - Attractive career developments opportunities If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a CRM Specialist or Systems Administrator with a desire to make a big impact at a market leader ? If so, our client, an entrepreneurial, international property investment specialist based in West London needs to swiftly find a highly motivated CRM Systems Specialist to be responsible for supporting the development, implementation and roll-out across the UK branch and Europe of a new CRM system. Working in a collaborative, open environment in West London, you will take ownership for leading the sourcing of our client's new CRM system, supporting the development team in close liaison with the Sales and Marketing teams. Your focus will be to support the end-users addressing functional issues, reporting processes training and ensuring data integrity. As an advanced level CRM systems administrator with at least one prior experience working to implement new CRM systems you're comfortable in a sales environment but able to collaborate with Digital and Development specialists. Responsibilities *Acting as the system administrator lead for CRM Platform issues and performing end-user administration tasks, providing 1st line support and troubleshooting on issues with the platform and third party tools. *Maintaining CRM contact data records or the organisation, overseeing data cleansing and looking for ways to continuously improve the functionality and accuracy of the data held within it , collaborating closely with the Sales team. *Owning , developing, and executing the technical roadmap for CRM, working closely with the system's users. *Increasing the use of the CRM through user engagement , developing CRM workflows to support business processes , extracting data, producing tailored reports and responding to other team member's requests. *Providing CRM training to staff on an on-going basis. *Working with the team to plan and implement mid-to-long term strategy to improve the use of software across all business units. Requirements *Prior Salesforce CRM experience in at least one professional experience. Ideally experienced with the PropertyBase Salesforce CRM , but not essential. *Experienced in leading CRM Implementations, managing projects from planning to completion. *Ability to migrate data in future from an existing SalesForce hosted Property Management solution. *Proven ability to develop clear understanding of stakeholder's needs and incorporate them in to processes and solutions. *Proven experience of analysis , extraction and translation of complex data. *Business requirements gathering experience. *Experience in data manipulation and cleaning. *Strong interpersonal skills to influence, persuade and encourage CRM end users. Proven ability to develop clear understanding of stakeholders' needs and the capability to incorporate them into processes and solutions -Effective change facilitator who thinks innovatively and acts decisively around process improvements & efficiency, adapting positively to challenges -Excellent attention to details with the ability to work methodically and to deadlines -Ability to configure, create dashboards and reports as well as managing user settings including hierarchy management -Strong interpersonal skills with the ability to influence, persuade and encourage -Flexible & adaptable to varying needs, with ability to prioritise tasks & workload *Strong Excel skills *Fluent English with excellent written and verbal communications skills. Other European languages such as German, French, Spanish or Italian would be beneficial but not essential. In return our client can offer excellent career progression in a niche , specialist company with a fun and creative working environment where the ability to take initiative is highly valued.

  • I am recruiting for a dynamic and enthusiastic German speaker with technical support experience to join an international company specialized in the network industry. The European Customer Services Centre provides 24/7/365 support for all client's Data Centers. As a Technical Support Advisor you will act as the first point of contact for all customers ensuring that queries and requests are managed in accordance with agreed service level agreements. Working in a 24h shift pattern (12 hour, 4 days on 4 days off rolling pattern) the position offers a basic salary of £24k pa plus a great package of benefits taking your annual salary to £30,600 pa. Duties: *Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal. *Resolving customer queries or escalating customer service requests to the appropriate company contact to effectively resolve the query. *Effective & timely management of cases within the CRM system. *Following Company escalation procedures based on the impact or severity of the customer request. *Ensuring response time for handling customer request is within SLA. *Alert monitoring to ensure all major or critical alerts are dealt with appropriately *Maintaining and updating critical customer information on the customer contact database. *Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided. *Participating in projects assigned by Shift Leader or Customer Service Manager. *Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency. *Providing customer training & 1st line support on portal usage. Essential: Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry). Previous experience in a customer support role where high standards of customer service are expected. Experience of ticket management in CRM systems. Basic understanding of ITIL methodology. An understanding of basic data centre and networking terminology, such as monitoring alarms Bi/tri-lingual (English and German essential, plus Spanish and/or French desirable) Desirable but not essential: Educated to Degree level ITIL V3 Foundation Certificate If you are interested in this role, please send your updated CV to j.fontanarosa@eurolondon.com.

  • I am recruiting for a dynamic and enthusiastic French speaker with technical support experience to join an international company specialized in the network industry. The European Customer Services Centre provides 24/7/365 support for all client's Data Centers. As a Technical Support Advisor you will act as the first point of contact for all customers ensuring that queries and requests are managed in accordance with agreed service level agreements. Working in a 24h shift pattern (12 hour, 4 days on 4 days off rolling pattern) the position offers a basic salary of £24k pa plus a great package of benefits taking your annual salary to £30,600 pa. Duties: *Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal. *Resolving customer queries or escalating customer service requests to the appropriate company contact to effectively resolve the query. *Effective & timely management of cases within the CRM system. *Following Company escalation procedures based on the impact or severity of the customer request. *Ensuring response time for handling customer request is within SLA. *Alert monitoring to ensure all major or critical alerts are dealt with appropriately *Maintaining and updating critical customer information on the customer contact database. *Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided. *Participating in projects assigned by Shift Leader or Customer Service Manager. *Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency. *Providing customer training & 1st line support on portal usage. Essential: *Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry). *Previous experience in a customer support role where high standards of customer service are expected. *Experience of ticket management in CRM systems. *Basic understanding of ITIL methodology. *An understanding of basic data centre and networking terminology, such as monitoring alarms *Bi/tri-lingual (English and French essential, plus Spanish and/or German desirable) *Desirable but not essential: *Educated to Degree level *ITIL V3 Foundation Certificate