This job has now been filled but you may be interested in:
Do you enjoy training end-users on the latest software and hardware technologies ? Keen to travel throughout the UK /EMEA region to training clients on-site ? If so , Euro London Appointments is currently recruiting for an Entry level Software Training Consultant for a leading vehicle safety technology innovator, whose cutting-edge technologies enhance the safety for millions of drivers globally , backed-up with the support of an experienced international organization. As part of the European Consultancy team , the Entry-level Software Training Consultant plays a vital role within the organization, providing remote and on-site training and software installations across the UK and through the EMEA region. With a pro-active and analytical approach as well as developed communications skills to work with clients possessing different levels of technical understanding. Main responsibilities *Carrying out on-site training on our client's main end-user applications enabling clients to get maximum Return on Investment from the systems in a timely and efficient manner. This is often carried out in the form of remote webinars and on-site training workshops. *Being involved in on-site and off-site installation work for software programs. *Performing testing of new Fleet Management software. *Setting up new software and web based systems. *Carrying out test downloads for new and existing vehicles ( ranging from HGVs to coaches,vans,cars and emergency services vehicles) in order to verify correct functioning. *Maintaining up to date customer records on the CRM system. *Producing and maintaining documentation. *Carrying out client reporting with preparation of monthly reports using Agility or Insight. *Developing suitable tests for training client delegates in workshops. *Issuing training certificates and carrying out other ad-hoc duties as required. Key skills and requirements *Excellent customer service and customer facing skills, developed in at least one internship/professional position including customer on-site software/hardware/web applications training and workshops. *The ability to communicate with clients possessing all levels of technical understanding , in this case this can range from drivers through to internal IT technicians and executive level VPs. *Attention to detail and a flexible approach to problem solving- prior experience in technical support on software and web solutions is a big benefit for this. *Developed PC skills particularly with MS Windows, MS Office, MS Excel. Working knowledge of SQL querying is beneficial. *Experience with Networking (TCP/IP, LAN/WAN ) and networking protocols is beneficial. * Experience in client reporting with preparation of monthly reports using Agility or Insight is beneficial *Highly motivated with an enthusiasm for ensuring customer success and ultimately delivering a solution that will improve driver and road-user safety. *Analytical and able absorb often complex information regarding customer requirements and training needs to produce effective solutions and workshops. *A self-motivated , flexible attitude *Willingness to travel regularly mainly within the UK but also occasionally to other countries in the EMEA region. Travel is usually one 2 days on site maximum with one overnight stay per on-site visit. *A Full driving license. *An additional European language ( French or Spanish)is a significant advantage and our client has an international team. In return our client can offer an excellent career path offering opportunities for further development into consultancy and project management.