Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent written and verbal communication skills. Fluency in another language is a benefit *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages
Do you have a passion for market research? Do you love working as part of a team? How does a fantastic opportunity working for a multilingual Market Research company as a supervisor sound to you? This will be a full time role for a temporary role and at a supervisor level. Successful candidates will be working overnight to cover the Asian market Given the nature of this role fluency in both English AND Mandarin, Cantonese or Korean would be very beneficial! We are currently looking for candidates who are: - confident with managing a team on their own but also keen to work with the rest of the management team. - experienced in market research would be a benefit - happy working some weekends and being flexible with working hours - comfortable dealing with escalated complaints on the phone and have a good polite telephone manner. If you have the relevant experience and are keen to apply for this role, please send your CV in word format to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.