Euro London is proud to announce its exclusive partnership with one of the world's leading brands in one of the largest FMCG sectors in Europe. The business is recruiting for a French OR Dutch speaking Senior Manager, People Services Lead. OUTLINE OF THE ROLE This role is responsible for compliant, efficient and effective People Services delivery in the designated Region (GB, FR or BELUX). This role is a direct Manager of the People Services Regional Leadership Team, with 5 direct reports. This includes remote management of 3 people, as roles are based in country and direct management of 2 roles, as these roles are based near London. This role is a member of People Services Leadership Team West, and will have a close alignment to the country HRVP Leadership team. ACCOUNTABILITIES: This role is responsible for the whole People Services operational activity for the designated country (GB, FR or BELUX). The direct reports represent the different areas of focus; Payroll, HR Admin, First Contact, Time & Attendance & OH, and HR Coordinator. This role needs strong collaboration with the key stakeholders including the HRVP and HRBP's in country, TA in country and Global Rewards. Being able to understand the country business demands as well as their own teams' demands is essential. This role will need to get the right balance between meeting customer expectations whilst having an efficient operational process. This role involves a lot of people management with multiple HR areas of expertise, a heavy alignment to technology, and an understanding of local payroll and employment legislation within the designated country. This role will need to have the capability to deliver results through their team members, and be able to step back from the operation to have a more holistic view and decision making ability. The focus for this role for the next 12 months is to bring together the People Services organisation, refocus the teams reporting into the role to have a country focus and work as one country focused team (previously these teams have reported into different leaders in HRS). This role will need to align to the needs of the country they support. This role also needs to review the people management strategy within the team, personal and performance objectives, Service Level Agreements and the focus for the individuals, in order for them to deliver the customer service expected from People Services. This year will also see a number of projects being implemented and this role will need to be part of the implementation leadership team, working with their counter parts for the other countries as well as the dotted line to the smaller country support. REQUIREMENTS Previous People Management is essential, preferably including remote management Experience of working within a Shared Service environment is desirable Fluent, both written and verbal, French OR Dutch is essential Knowledge of local employment law and payroll knowledge would be an advantage but not essential Ability to lead a team, and deliver results COMPETENCIES Outstanding people management skills, ability to lead and motivate a team Strong written and verbal communication skills including presentation skills Strong business acumen Influencing skills Proven experience of building strong stakeholder relationships Ability to interact at all levels of an organisation Ability to present technical information clearly to non-technical employees Excellent Excel skills TRAVEL EXPECTATIONS The role will be office based and some level of travel will be required within and outside of the UK To apply for this position please send a copy of your CV in English and as a word document to: firstname.lastname@example.org Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com
Customer Service Representative (Dutch speaking) - Neuss - My client is an internationally known fast food provider who is looking for a customer service representative to provide excellent customer service to their clients across Europe. This is a role that will give you the ability to experience how a multinational company carries out their customer service in an international environment. Your responsibilities In order to support the customer service team, you will be doing the following: · Co-ordinating customer support issues and assist with resolution of these issues and providing excellent customer support · Translation of website and app content and localizing online material · Assisting in customer support issues in the expansion into new markets · Facilitate in resolving training issues Your qualities To succeed in this role, you will bring the following qualities with you: · Experience in customer service · Good attention to detail and an organized way of working · Fluent in Dutch and English · An intermediate level of German would be an advantage Your benefits You will be working in an international environment where you will be using your German and English language skills interchangeably. Interested? Please send your CV to Sarah George at email@example.com I look forward to hearing from you! All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com
A world-renowned organisation is currently seeking a Senior HR Manager. There are 5 direct reports covering payroll, HR admin, first contact, time & attendance and HR coordinator. This role requires multiple HR areas of expertise, has a heavy alignment to technology and an understanding of local payroll & employment legislation within the designated region (GB, FR & BELUX). 2018 is a very exciting time for this organisation with a number of transnational projects. Language requirements for this role are fluent spoken & written English & French and basic Dutch. Previous people management is a must and preferably including remote management. Previous experience in a shared service environment is a bonus. This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skillset please send your CV in WORD format. Thank you for your interest in Euro London Appointments. Please be advised CV's will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
Euro London Appointments are working exclusively with a global organisation who support thousands of franchisees of a global chain and household name. This role will allow a techie with fantastic customer service and Dutch language skills to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in Dutch - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
Dutch OR Flemish speaking Market Researcher (temporary, 6 months assignment, part time) On behalf of our client, we have a fantastic (part time, temporary, min 6 months ) opportunity for a Dutch and a Flemish speaker to join a great company based in Bedfordshire. The position offers you a variety of tasks, diversity and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting projects. Our client is looking for a candidate who is fluent in English and Dutch or Flemish speaker, available immediately, looking for part time and a great team player. You will work in part time during the afternoons. You can choose your working hours and start between 12:00 pm and 4:00 pm on a daily basis (Monday to Sunday) Skills: *Fluent to native level Dutch OR Flemish (verbal & written) *Fluent English knowledge *Previous experience in a market research role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via the telephone *Interview customers on their experience with certain products *Log data *Coordinate and report customer feedback This role is carried out in part time and can also be around 3-4 days per week. If you are fluent in French, available immediately and looking for your next challenge, please send me your CV in Word Format to Josephine Gogler: email@example.com mentioning the reference: WNJG_Dutch_Bedfordshire or WNJG_Flemish_Bedfordshire Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com
Dutch and German Speaking Customer Services Executive Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor to ensure a suitable solution. About you: *Experience in customer services or high interest in starting a career in customer services *Excellent written and verbal communication skills. Fluency in both German and Dutch *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages If you feel like you match the above requirements please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com
Your Profile: This is a great opportunity for an individual with a strong customer service background of around 2-3 years to branch into compliance within Marketing. Their European office is expanding and within their short but busy period here in Europe they have grown substantially and so can you! You must posses' excellent written and communication skills in English as well as being fluent in one of the following 3 languages; French German, Dutch. The Ideal candidate must be able to work autonomously due to the Compliance manager being based in the US and have the ability to work in a fast paced environment. Key Responsibilities and Duties of the role: -Overseeing third party websites in order to manage the unsanctioned sales and correct/ enforce accordingly. -Monitoring and approving client's social media pages and websites, ensuring that they are compliant with current policies and procedures. -Undertaking reviews and audits on current key accounts and ensuring they are compliant with the company's regulations. -Investigating circumstances of fraud and disputed transactions, while liaising with the client and or financial institution involved, to resolve the problem. -Utilizing the current Compliance database as well as other tools to investigate, monitor and appoint sanctions to senior management in regards to the violations of current contracts. -Producing the compliance newsletters, trainings and other educational classes when required. -Generating and implementing a European wide compliance training Manuel, as well as training to other departures and clients. -Working alongside the other departments to ensure compliance within the office as well as provide customer service duties when required. What the Company Offer: -£20,000-24,000 per annum -25 days annual holiday 8 bank holidays -£200 worth of company products -Company pensions scheme -Contribution to gym membership Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. -Please note that in order to process your CV we must receive it in a Word document.
Dutch Speaking Paid Media Executive - 22000 - 25000 Bonus A growing and exciting Central London based digital marketing agency is seeking a Dutch speaking Paid Media Executive to join their company. Specialising in Search, Social, Display, Mobile, eCommerce and more. This really is an excellent opportunity to get into marketing and have the ability to develop your experience in different marketing and media channels The Opportunity: *Being involved in the development of the paid media strategy *Researching and analysing new market trends *Creating new paid media campaigns for clients and partners *Keyword research *Ad creation *Ensuring best optimisation practices are carried out weekly *Client interaction The Candidate: -have an interest in learning about PPC or SEO -Graduate calibre (although not necessary) -Knowledge of using Google Ad Word desirable -Excellent analytical skills -Outstanding communication and client management skills -Exceptional attention to detail -Speak Dutch to a native level If you have the relevant experience and are interested in this opportunity, please contact Manuel Da Silva at Euro London Appointments - email@example.com or 44 (0)207 029 3799 Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com Manuel Da Silva Consultant - Sales, Marketing and PR Euro London Appointments International Multilingual Recruitment Specialists 35 New Bridge Street, London, EC4V 6BW tel: 44 (0)207 029 3799 fax: 44 (0)207 029 3750 Website: www.eurolondon.com
Formed over 15 years ago by a group of Franchise Managers this organisation enables its members to benefit from discounted group purchases. With close to 5000 Franchises throughout Europe there is a large client base with extensive purchasing power. To Support the Franchisees I am looking for a Customer Support Advisor – Dutch and German Neuss Your Responsibilities As the Customer Support Advisor your role is to ensure Customer Enquiries are responded to and support the Dutch team with translations, investigations and testing of website and app content. This will include • Managing relationships with clients across your region • Ensure emails and calls are monitored and responded to as well as recorded. • Assist with the translation of website or app content • Participate in the User Acceptance Testing process for App and Website • Monitor email alerts ad ensure follow up • Facilitate and resolve training queries from Customers • Ongoing resolution of client queries Your Profile You will have previous Client Services experience and excellent language skills • Excellent client services skills and looking for a new challenge • Fluent Dutch, German and English • Excellent written and oral communication skills. Your Benefits This is a varied International oriented role where you will get to have an impact on the service of the company. Interested? Please send your cv to Emma Brady at firstname.lastname@example.org. I look forward to hearing from you! All applicants must be eligible for, and have valid documentation to work in Germany.
Dutch speaking Market Researcher/ Telemarketing (Temporary ongoing role) Are you looking to work in beautiful Brighton? I am currently working on a fantastic opportunity for a fluent Dutch speaker in Brighton. On behalf of my client, an exciting company in the heart of beautiful Brighton I am looking for a fluent to native Dutch speaker who is looking for an ongoing role within telemarketing and market research. This great opportunity offers you a variety of tasks and possibilities. My client offers an exciting Dutch speaking role within market research and telemarketing. You will be working on a project for a very well known company carrying out market research tasks including some telemarketing tasks. Skills: * Fluent to native level in Dutch * Advanced English knowledge * Previous experience in telemarketing and/ or market research is an advantage * Carry out inbound and outbound calls * Great communication skills * Ability to work in a team What do we offer: Working hours are Monday to Friday, 9:00 am to 5:00 pm. An hourly rate of £9.00 - £10.00 per hour Working on a great and exciting project. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: email@example.com mentioning the reference: WNJG_DUBrighton_TM Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com