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  • As a Disputes and Chargeback Case Handler you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date. If you are looking for a normal 9-5 position this isn't for you because no two days are the same. However on a typical day you can expect to carry out the following tasks; *Deliver a high standard of customer service *Ensuring you follow the charge back procedure in accordance with Visa and MasterCard *Taking ownership of cases and ensuring a high standard of work at all time *Speaking to leading bank cardholders and branches about ongoing cases *Writing letters regarding cardholder disputes *Translating documents from German to English

  • Are you a French or German speaker (or both?) looking to launch a career in IT? Do you have retail experience and are looking for a long term opportunity to build on the skills you have gained. Do you want to work with an international organisation with exciting growth plans? Euro London Appointments are working with one of the largest global franchise network (more than 40,000 worldwide) to find a French or German speaker who is computer literate and looking to step in to a service desk environment. This role will suit somebody with retail experience and an interest in technology as you will be able to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in either German or French - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a French or German speaker (or both?) looking to launch a career in IT? Do you have retail experience and are looking for a long term opportunity to build on the skills you have gained. Do you want to work with an international organisation with exciting growth plans? Euro London Appointments are working with one of the largest global franchise network (more than 40,000 worldwide) to find a French or German speaker who is computer literate and looking to step in to a service desk environment. This role will suit somebody with retail experience and an interest in technology as you will be able to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in either German or French - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Bilingual Customer Services - German, or Italian Buckinghamshire We are looking for a Bilingual Customer Services Representative to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent English and at least one of the following to a native standard, German or Italian. We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: *Accurate and timely entry of orders onto the order management system. *Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. *Checking progress, lead-time and quantity for each order. *Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. *Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. *Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. *Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. *Running and monitoring back order reports. *Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. *Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English and one of: German or Italian . Previous Customer Services or Sales Administration experience in a B2B environment. *Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. *Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

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