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  • Our client, a leading IT Infrastructure Support Services Leader, with expertise in Hybrid Cloud, Digital Infrastructure and Cyber Security Services for some of the world's best known Sporting, Manufacturing, Airline and Financial services organizations, is currently looking for a Dutch or Czech speaking 2nd Line Technical Support Engineer specialized in Converged Communications to join their new and expanding team in the vibrant and cultural Czech capital , Prague. This is a fantastic opportunity for a Dutch or Czech speaking Engineer with advanced English and prior Converged Communications experience to join a recognized leader in the IT Services sector in a multilingual environment, working alongside over 15 nationalities. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities: 1. Provide remote 2nd line technical support to clients who are largely IT professionals. 2. Identifying root cause of incidents. 3. Ensure resolution of incidents and service requests. 4. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement. 5. Review the recurring or high impact incidents and manage them through problem management process. 6. Able to work on an 'on-call' rota basis ( additional compensation), usually once every 4 weeks. Qualifications: - At least one significant professional/long-term internship experience required in unified communications (voice) administration or support - Experience supporting clients with at least 2 of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business, OXE , Opentouch. - Proficiency in English and either Dutch or Czech is required - Any certifications in the abovementioned technologies would be advantageous. Our client is able to offer training and certification opportunities, allowing highly motivated , keen to learn engineers the opportunity to improve their skills and become the best in their specialism. Relocation assistance is provided and the position is to begin in February 2018.

  • Our client, a leading IT Infrastructure Support Services Leader, with expertise in Hybrid Cloud, Digital Infrastructure and Cyber Security Services for some of the world's best known Sporting, Manufacturing, Airline and Financial services organizations, is currently looking for a Dutch or Czech speaking 2nd Line Technical Support Engineer specialized in Converged Communications to join their new and expanding team in the vibrant and cultural Czech capital , Prague. This is a fantastic opportunity for a Dutch or Czech speaking Engineer with advanced English and prior Converged Communications experience to join a recognized leader in the IT Services sector in a multilingual environment, working alongside over 15 nationalities. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities: 1. Provide remote 2nd line technical support to clients who are largely IT professionals. 2. Identifying root cause of incidents. 3. Ensure resolution of incidents and service requests. 4. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement. 5. Review the recurring or high impact incidents and manage them through problem management process. 6. Able to work on an 'on-call' rota basis ( additional compensation), usually once every 4 weeks. Qualifications: - At least one significant professional/long-term internship experience required in unified communications (voice) administration or support - Experience supporting clients with at least 2 of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business, OXE , Opentouch. - Proficiency in English and either Dutch or Czech is required - Any certifications in the abovementioned technologies would be advantageous. Our client is able to offer training and certification opportunities, allowing highly motivated , keen to learn engineers the opportunity to improve their skills and become the best in their specialism. Relocation assistance is provided and the position is to begin in February 2018.

  • German speaking Service Desk Analyst - Based in Prague (reference: SMJM334749) One of the leading global IT services providers is looking to recruit German speakers for an exciting new project to be based in Prague, Czech Republic. Building on their global success, they offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities. You will help organisations worldwide maximise their potential by offering high level customer support. You will be the first point of contact for customers seeking technical support. You will be responsible for logging all records and activities accurately and aim for first-call resolution. What do we need from you? - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills What's in it for you? You will be offered an excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. As well as an incredible support structure you will be rewarded with a competitive salary and bonus scheme on top of an extensive list of benefits. Please note that this role is based in Prague and is to start by 1st April 2018 latest. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • If you are an out-going individual with a passion for network security and speak either German, Dutch or Spanish this could be the next big step for you! The Company - Turnover: 7.4 billion US Dollars. - Offices in: 49 countries - Number of employees: 30,000 - Products: Cybersecurity, Hybrid Cloud, Digital Infrastructure, Cutting edge and all-encompassing workspaces. The Context - Brand new global delivery centre in Prague, Czech Republic, with amazing modern and spacious offices. - People who work there are bold and stand out. - Training and Certifications will be provided where needed. - Work in a large multicultural, multilingual and exciting team, developing your skills and collectively providing one of the best services in Europe to international clients. - This is really an opportunity to boost your career draw the path for a successful future. The Job - Provide remote technical support to clients in all industries. - Perform root cause analysis. - Make sure issues are solved and service requests are correctly dealt with. - Participate in performance reviews. - Identification of faults in performance, providing input on ideas for improvement. - Perform recurring or high-impact incident reviews and manage them. The Candidate - Fluent (written and verbal) in English one of the following: German, Dutch or Spanish. - Experience with networks (this can be in administration or support functions). - One or more of the following: Cisco, Juniper, Riverbed, Alcatel, Bluecoat. - If you are not certified in any of the above technologies this is NOT a problem, but it would be an advantage. What You Get - Relocation package. - Salary significantly higher than average both for this job and for Prague Bonus. - A long list of benefits which would require several pages so let's talk and this information will be sent to you in a document.

  • Customer Interactive Solutions Engineer- L2 - Multilingual Global business specialising in information technology services is seeking outstanding CIS Engineers to join their rapidly growing team to support their international clients throughout their journey. The role is focused on providing second line support, resolving incidents of medium complexity. The role: -Providing remote support to clients. -Identifying root cause of technical issues. -Resolving of incidents and service requests. -Providing feedback, report technical shortcomings and suggest improvements. -Managing problematic and reoccurring incidents, reporting them to high complexity teams with relevant documentation and reports required. Requirements: -3 years of experience in voice/video platform support or administration -In-depth knowledge of at least one of the following technologies: *Genesys *Alcatel *Avaya *Cisco -Fluency in one if the following languages: *French *German *Dutch *Spanish *Czech Benefits: -Annual bonus on top of competitive salary -Support with relocation if required -Additional education and certification sponsored -Private healthcare -5 weeks of annual leave -Meal vouchers -Public transport subsidising -International and fun working environment -Clear career progression If you would like to hear more about this role, please contact Daria Nowak on 0207 029 3799 or e-mail your updated CV to d.nowak@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Data Centre Engineer- L2 - Prague Global business specialising in information technology services is seeking outstanding Data Centre Engineers to join their rapidly growing team to support their international clients throughout their journey. The role is focused on providing second line support, resolving incidents of medium complexity. The role: -Providing remote support to clients. -Identifying root cause of technical issues. -Resolving of incidents and service requests. -Providing feedback, report technical shortcomings and suggest improvements. -Managing problematic and reoccurring incidents, reporting them to high complexity teams with relevant documentation and reports required. Requirements: -3 years of experience in data centre network support or administration -In-depth knowledge of at least one of the following technologies: *Cisco UCS *EMC *NetApp *Bluecoat *HP Storage -Fluency in one if the following languages: *French *German *Dutch *Spanish *Czech Benefits: -Annual bonus on top of competitive salary -Support with relocation if required -Additional education and certification sponsored -Private healthcare -5 weeks of annual leave -Meal vouchers -Public transport subsidised -International and fun working environment -Clear career progression If you would like to hear more about this role, please contact Daria Nowak on 0207 029 3799 or e-mail your updated CV to d.nowak@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

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