Are you looking for a challenging web-based product support role? If so, how do you like the idea of working for a global Telematics company with a large portfolio of products from a real-time GPS tracking system to a fleet management software to a fuel inefficiency reporting solution and much more? You could combine your web-based technology skillset with your Spanish language skills in this new exciting opportunity! After a four-week training program, including two weeks in the company's US headquarters, you will provide remote support to the whole EMEA region and to a large client based in Spain. You will therefore be using both your English and your Spanish. The Job Provide technical support via phone and email for the company's products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions and follow issue through to successful resolution Verify and document the technical issue to deliver technical solutions Interface with infrastructure, database and development teams as needed Excellent communication, conveying complicated technical issues to non-technical stakeholders both written and verbally Provide customers with solutions to complex technical issues Document product defect and enhancements Communicate plan, progress updates and resolution to impacted clients in timely manner Participate in new product rollout activities such as documentation of new processes and test of products Optimize existing procedures to improve ease, speed, and performance and make efficiency improvement recommendations to management Investigate problems as they surface, troubleshoot to identify the cause, and then suggest ways to correct them Provide short-term and long-term solutions; to tackle immediate tasks while keeping a mindset on how to remedy such events in the future Strong personal commitment to quality and customer service Stellar troubleshooting skills Mentor other members of the technical support team Other duties as assigned The Candidate Candidate MUST be proficient in both English and Spanish, both spoken and written Strong experience working with relational databases (SQL preferred) Strong experience troubleshooting hardware, software and Application Programming Interface (API) issues Experience in one or more scripting language (JSON a plus) Experience writing or debugging code Working knowledge of the components in a web application stack Prior SaaS support experience. Experience with telematics a plus. Able to adapt quickly a rapidly growing and changing environment Strong problem solving, support process analytics and organizational skills Excellent written, verbal and presentation skills An understanding of an Agile environment and team atmosphere Self-motivated for success and has a hunger for knowledge. Bachelor's degree in computer science or related field Experience with automotive electronics and/or MECP/ASE Certification desired Salary £35000-£45000 5% bonus benefits
Dutch Speaking Customer Service Officer (reference: SMJM331965) Are you a Dutch or Flemish speaker looking for a life in the English countryside? Are you looking for a position with a household name and would like discount on designer eyewear? Euro London Appointments are working with a leading eye wear and optical retailer on a position for a fluent to native level Dutch speaker within customer services. This is an excellent position for a global company with exciting perks. The purpose of the role is to offer high level customer support with both suppliers and end customers through phone and email. Some of the key responsibilities include: - Handling customer queries in a timely manner - Liaising with other key partners including suppliers and logistics - Updating internal systems and databases - Providing technical advice on products and order processing - Ad-hoc admin tasks when required As well as fluent to native Dutch language and high level customer service skills, we are looking for candidates who thrive in fast-paced environments and who can work well in a team. If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.