Customer Service & Contact Centre | Euro London Appointments

Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities. With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact. They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies. To strengthen their team in Frankfurt they are seeking a new Business Development Manager with the focus on the DACH and CIS region Business Development Manager – DACH and CIS Finance Sector The Challenge This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation. As the new Business Development Manager it will be your responsibility to expand the market share throughout the DACH and CIS region. As a Consultative Sales driven individual you will: Both initiate and close Sales of subscription services Developing business through regular meetings with clients throughout the region Facilitate Asset Management focused round table debates and conferences between organisation and senior business executives Identify and establish relationships with key stakeholders within potential new business Work closely with MD to create and execute strategies to sell subscription products Management of the contract and approval process on new business Build a portfolio of satisfied clients and further develop the existing client base Follow up on marketing campaigns The Right Candidate You will have a proven track record in Business Development with a strong Consultative sales approach Experience of selling at a senior level and mapping business requirements across an organization Ability to successfully turn cold called prospects into solid business contacts, however quality Consultative calls are the key to success. Experience within the Finance sector and the ability to develop a network within Bank, Funds and Financial Organisations Strong organizational skills, with the ability to work on multiple projects with multiple deadlines Excellent listening, oral, and written communication skills Strong analytical and problem-solving skills to identify sales gaps Ability to work independently and manage priorities Fluent German and English is essential: further European languages are of advantage The Benefits This is a fantastic opportunity for a Consultative Sales professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.  Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de

  • My client is a world wide known Membership Organisation looking for a German speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff as well as regularly deputise for the European Service Team manager. Based in London you will be working Monday to Friday 9:00 am to 5:30 pm. The package offered includes £ 29-37k per annum plus private health care and pension schemes. Full training will be provided. RESPONSIBILITIES *Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved. *Identifying sales opportunities and passing leads over to the sales department *Producing customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take care of all German enquiries. Assist with events. Manage registration and onsite requirements for European Events *Host French Languages Online events (courses) *Assist with ad-hoc projects Skills *Fluent to native German/English speaker *Two-year minimum of experience in a B2B customer service, sales support, or help desk role including minimum of 6 months in a supervisory capacity. *Extensive knowledge on B2B Customer Service and Sales processes. *Strong written and spoken communication skills in both English and German *A team player as well as ability to work without supervision and natural capacity of building relationships with customers. *Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com *Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise *Excellent numeracy and Excel skills *A third language such as: French, Russian, Spanish, or other modern European languages a plus but not essential. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Amazing Opportunity to further develop your Sales Career with a Market Leading Technology Organisation.  This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based and mobile solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth, This is a great role for a Sales Executive who is looking for an exciting Cloud Based / Mobile product to sell and really provide useful solutions to your clients. You will speak English and German fluently. Your responsibilities: Your First month will be spent training in the US and really getting to know the products. You will then start in the Frankfurt office where you will focus on the DACH region and really develop business with a wide variety of clients. Your role will involve Call and develop relationships with both new and existing clients and prospects Create action plans as to how to maximise market presence and then develop those clients Present products and services to new corporate accounts both online and face to face Accurately forecast sales opportunities Monitor and report sales activities within the CRM system Work closely with Account management team to ensure complete Customer Satisfaction Your Profile: You are passionate about Technology and love Developing Business You are a people person who enjoys turning a prospect into a Valued Customer You have previous sales experience on a B2B level Ideally you have sold some sort of Technology Product You want to work for a company that is growing in the DACH region. Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US so you will really get to know the Technology. This is a great opportunity to really take the next step in your Sales career with an Innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Do you have experience in the insurance industry already and want to move to a new challenge in a more international environment?  Or  you are looking for the next step in your career? An International  Industrial Insurance  is currently looking for a bright, stress resistant and organised    Underwriter (m/f) in Frankfurt   The role: This role focuses on the development of technical underwriting skills and the eventual assumption of responsibility for small to midsize accounts. The role will also involve processing duties. Assimilate knowledge and capability to understand and underwrite industrial risks Provide technical support to Account Managers including value validation, reinsurance placement, account correspondence, loss management, catastrophe aggregate analysis and cross liability checks, policy issuance among others Work within  Client Service Teams Interact directly with clients, brokers and other offices  Independently manage and process small to midsize accounts under supervision Lead special projects at Client Service Manager and Account Manager discretion   Your profile: Bachelor in Insurance / Abgeschlossene Ausbildung als Versicherungsfachwirt (m/w), betriebswirtschaftliches Studium oder Volljurist (m/w) and 3+ years of work experiences or equivalent qualifications Strong organizational and numeric skills Detailed and quality oriented with strong analytical skills Dedicated team player and excellent communication skills Comfortable working with little supervision Full Microsoft Office literacy Ability to quickly understand technical and insurance concepts   Fluent in both, German & English - written & oral   Why Apply? Independent and interesting work The opportunity to use languages and work internationally  Great Salary and package Lovely colleagues  If this has got your attention and you think you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career!  Please send your CV in English ideally via email quoting reference GFSK332597 to Silke Kiessig via s.kiessig @eurolondon.de   All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Calling All Graduates – Amazing Opportunity to get your foot in the door of a Market Leading Technology Organisation.   This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. This is a Sales oriented role where you will be tasked with speaking with potential clients on a daily basis and demonstrating the technology to them online. You will answer their questions and show them how this technology can assist their organisation. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth, This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Your responsibilities: As a Business Development Representative you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities Making outbound calls to prospects who have already expressed an interest in learning about the technology Talk through the technology with the prospect and explain how it can benefit their business Make contact with potential new clients Present the technology via Webex or similar Clarify confirmed interest from the prospect and forward to the Account Executives to close the business Schedule appointments for Account Executives Record information in  the CRM system Your Profile: You have recently graduated with a Bachelors level Degree You have completed internships in a Customer focused role or have at least 6 months experience in a Customer facing role. If you have worked in Retail or Hospitality that’s great, you can use your Customer Service and problem solving skills. Don’t have any experience but recently graduated, lets talk!! Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • The world's number one Luxury Jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in either German, French, Spanish or Italian needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • We are currently working with a growing tech company that is looking for German speakers for their Prague office. In this role you'll be providing 1st level technical support and helping clients with phone and email queries. You'll be responsible for requests validation; you'll also ensure that all questions are resolved in a timely manner. This role will enable you to use strengthen your customer service skills while actively using your languages. This is an organization which values flexibility as the customer service is provided 24/7. In exchange you'll be working in exciting Technology industry and you'll be able to enjoy excellent benefits such as extra days of holiday, contribution to the pension insurance, contribution for public transport, meal vouchers and more. All this in beautiful Prague! Ideal candidate should: -Be fluent in English -Have fluent to native level of German -Have previous customer service experience AND -Be flexible to work shifts If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German or French speaking Europe Senior Operations Manager - £50k - £80k pa You will responsible to lead and develop the customer and sales support team as well as the client project implementation team. Making sure that they deliver an excellent standard of service in line with the organization's strategic business objectives, plans, KPIs and SLAs. Working closely with the business global operations leadership, the Head of Europe and Europe Management team to continuously improve the operational effectiveness in the region and globe. Qualifications: *Fluent German and or French *Bachelor's degree in a business discipline *Minimum of 7 years' experience in a customer facing role *Minimum 3 year's management experience *Strong leadership and interpersonal skills *Good time management and organization skills. *Excellent and effective written and verbal communication skills *Strong project management skills *Financial planning, budgeting and expense control. *Global outlook and international experience *Familiarity with and experience of banking and finance, training, financial institution regulation or compliance a plus. *Fluent written and spoken English required If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • German or French speaking Europe Senior Operations Manager - £50k - £80k pa You will responsible to lead and develop the customer and sales support team as well as the client project implementation team. Making sure that they deliver an excellent standard of service in line with the organization's strategic business objectives, plans, KPIs and SLAs. Working closely with the business global operations leadership, the Head of Europe and Europe Management team to continuously improve the operational effectiveness in the region and globe. Qualifications: *Fluent German and or French *Bachelor's degree in a business discipline *Minimum of 7 years' experience in a customer facing role *Minimum 3 year's management experience *Strong leadership and interpersonal skills *Good time management and organization skills. *Excellent and effective written and verbal communication skills *Strong project management skills *Financial planning, budgeting and expense control. *Global outlook and international experience *Familiarity with and experience of banking and finance, training, financial institution regulation or compliance a plus. *Fluent written and spoken English required If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • French Speaking Customer Support Executive (SMJM335639) Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native French speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.