Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Are you a fluent Estonian speaker? Do you also speak another European language fluently? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Estonian Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: July, August, September - take your pick! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a fluent Spanish AND Italian speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Spanish AND Italian Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: September or October 2018 - take your pick! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a fluent Swedish speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Swedish Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: August 20th Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • An established and globally successful multinational is looking to recruit several experienced Multilingual Customer Service Administrators to work in their Belgian offices.. Some of your principal duties will include: *Coordination and input of day to day customer orders processing on an Oracle business system. *Resolving customer (internal and external) issues via phone and email in an efficient and timely manner. *Maintaining a constructive relationship with the sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our local processes. *Maintaining the Oracle database with details of all owned equipment installed at customer sites. *Updating details of customer communication into the CRM system, and monitoring results to ensure any issues are resolved in a prompt and timely manner. *Generating and analyzing reports of daily operations (i.e. shipments) to proactively prevent errors. *Arranging deliveries to, and collections from, customer sites throughout Europe, and liaising with the warehouse regarding inbound and outbound activities. *Ensuring the Customer information on Oracle and other similar linked databases within the department are maintained in good order and accurate. *Support and assist other business units where required. *Maintain a working and up-to-date knowledge of relevant products, including pricing and product codes. The successful candidates will speak foreign languages fluently, have 3-5 years customer service experience in a B2B environment. You will have excellent PC skills, including Microsoft Office, knowledge of logistics and shipping documents would be highly desirable but not essential. Also, knowledge or Oracle and CRM is valued. To apply for this role it is essential to be bilingual and ideally multilingual. Fluency in English along with fluency ( spoken and written )in ideally 2 of the following languages: Spanish, Italian, Portuguese, German, Dutch, French, Swedish You will be remunerated with an excellent salary and benefits. For more information please send your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • A global multinational based n Belgium is looking to appoint a new Customer Service Supervisor for their multilingual Customer Services team. The successful candidate will be fluent in German and English and ideally in French/Dutch or Swedish. Some of the core duties will include: *Monitor and report on KPIs for activities including phone calls, outbound shipments, collections, order entry, cycle times, credits. Employ LEAN initiatives to improve performance and efficiency. *Present quarterly meetings with regional sales teams to review KPIs and build relationships. Understand how Commercial and CS can help each other to improve process and customer experience. *Analyse credit note reason codes to find root cause of persistent issues for feedback to CS team to drive accountability *Provide back up to other CS regions where required. *Run the CS team rota to allocate resource appropriately to exceed these KPI targets. *Provide continuous training to the team to improve customer experience through additional process and product knowledge, handling the shared inbox, orders, Stock Sync, Returns. Highlight the consequences of errors to drive accountability for the quality of work produced. *Identify and implement process improvements, and establish best practises. Requirements for the role include: 3-5 Years Customer Service Supervision experience in a B2B environment Logistical experience preferable (Customs documents, organising shipments for destinations outside EU) Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet Ability to work under pressure to short deadlines Fluency in German and English and ideally French/Dutch/Swedish. If you are looking for a new exciting opportunity and meet the above requirements please email your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • How we Educate our Children has significantly changed over the last 20 years and Technology has played a huge part. This company is a market leading brand name in Education Technology with a range of both hardware and software that allows Interactive teaching in the Classroom. Children can engage with the interactive technology and teachers can tailor the technology to the needs of the children. This is the future of education and this company continues to achieve its Technology goals. Be part of the future! I am currently recruiting an                                                 Area Sales Manager – Education Technology – Home Office You will be responsible for Based out of your Home Office you will be responsible for your own region. You will be part of the German Sales team tasked with winning new business as well as maintaining existing relationships with both Sales Channels and End Users. Your goal is to increase revenue across your region. Work closely with both End Users and Resellers to ensure product range and information is available Manage Sales Opportunities and work closely with resellers and partners in your area Work on large scale Sales Projects Offer Comprehensive sales support to existing Client Base Support resellers with client visits and product demonstrations Win new business through networking and Business Development Activities Build Relationships with local authorities, educational organizations and education departments Ensure revenue goals are met   Your Profile The Area Sales Manager will be based from home and speak German and English. You will be targeting clients both existing and new within your region. In addition you will Be passionate about Education and the benefits of Technology in the Classroom Ideally have 3 years experience selling a Technology product Have Excellent Presentation skills Have the ability to start dialogue with educators and local authorities Be a target driven sales focused individual with a proven track record in selling a Technology product   If you speak fluent German and English and have excellent sales and presentation skills then please send your application to Emma Brady at e.brady@eurolondon.de. Or call on 069 219 320 Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com      

  • Work in Sunny Dublin!! Ok so Dublin isn’t always sunny but it is at the moment! As a city it has lots to offer, its fun, interesting, historic and right on the beach for when the sun does actually shine!! I am working with a Technology innovator who are changing the way people conduct business digitally and speeding up processes. With their European head office in Dublin, they are looking for German speaking candidates to further develop the DACH market for them. This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Relocation Assistance will be provided. Your responsibilities: As a Sales and Business Development Representative you will report to the Sales Development Manager and have the following responsibilities Making outbound calls to prospects who have already expressed an interest in learning about the technology Talk through the technology with the prospect and explain how it can benefit their business Clarify confirmed interest from the prospect and forward to the Account Executives to close the business Schedule appointments for Account Executives Record information the CRM system Your Profile: You have recently graduated with a Bachelors level Degree You have completed internships in a Customer focused role or have at least 6 months experience in a Customer focused role. Experience from hospitality, retail or any phone based role is beneficial Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will be provided with 2 weeks accommodation in Dublin and assistance with relocation and getting set up in the city. Excellent basic and commission structure. This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission.

  • I'm personally pleased to say over the last years I've been working closely with an international financial loan company based in Central London. They're an established company and have been in the financial industry over the last decades and even reconsigned in different territories. My client provides to clients and start-up companies loans with a financial plan. They're a well known company and have office's across the world. They are currently expanding their international Support/Consultant team. I am recruiting at the moment for a Customer Service Advisor with fluent to native level Tagalog, to work in their lovely and friendly team. As the Customer Service Advisor you will be focusing on best advising the client with any questions they may have in regards to the services the company provide. Your daily responsibilities would look like this: You working with a high end Service and communicating with customer over various channels such as; - Phone, - E-mails - Different social media platforms. You will be responsible for large accounts focusing on the Philippines market and it's so important that you will update the customers and continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience, delivering and assisting fantastic service. Sounds interesting right? Please feel free to contact me if you're keen in this position.

  • A global fashion line who are proud of their reputation and heritage are looking for a Dutch/Flemish speaker to join their growing team based in London. The purpose of this role is to manage e-commerce queries (phone/email) and deliver a first-class customer experience. You are passionate, self-motivated and can get to grips with CRM systems quickly. If you enjoy customer interaction and know all about order management systems I am keen to hear from you. This role is a fixed term contract until the end of February 2019. You will receive a fantastic basic salary as well as company discount, free products and other benefits. What do we need from you? -Fluent to native level in Dutch or Flemish -Fluency in spoken & written English (any additional languages a bonus) -Previous experience in a customer services/call centre or helpdesk role -Real passion for delivering high levels of customer services If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 8 -16 hours per week and hours must be worked between Monday to Friday 9am - 5.30pm with an early finish on a Friday! This is an ideal position for candidates who are looking to work 1 or 2 days per week on an ongoing basis. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Turkish fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Turkish which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Turkish which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Turkish * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * £9.75p/h * 8- 16 hours Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: s.arnison@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.