Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native German speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Italian & German Speaking Customer Service Specialist (Reference: SMJM/336788) Euro London is working with the world's largest manufacturer of memory storage products. This global company are seeking an enthusiastic and driven speaker of both German and Italian to join the European Customer Service team. Acting as an ambassador for European customers, you will use your professional communication skills to ensure high level customer service is delivered with every contact. You will also be responsible for identifying potential opportunities through your communication to help with company growth. Are you interested in joining a company with great perks and benefits? Please read a profile below of what I am looking for? The ideal candidate for this role will: - Have fluency in the following three languages: German, Italian and English - Be motivated by delivering high level customer support and being an ambassador for the brand. - Have strong administrative and communication skills (verbal and written) with a professional telephone manner - Thrive in a busy environment and enjoy a variety of exciting tasks - Ideally have experience in a technical and/or contact centre position (but this is not essential). If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Sales Development Representative My client is a world leading reservation platform for the hospitality industry. They are looking for German speaker to join their amazing offices in central London to work within a brilliant team of business developer. Offering an AMAZING package this company will give you the opportunity to develop your career taking you to the next level. Skills: *Bilingual German and English *Previous telesales or call-center track record with a track record of exceeding objectives experience. *Ability to multitask and work independently. *Strong computer and interpersonal skills; excellent time management skills. *Excellent PowerPoint and Excel skills. *Strong spoken and written communication skills in both German and English *Strong attention to detail. *Experience with Salesforce.com preferred. *Interest in the restaurant and hospitality sector. *Collaboration and Teamwork *Creativity and Innovation If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Trilingual French Customer Support Specialist(SMJM/336525) Euro London Appointments are working with a global company who specialise in creating memory storage products and we are looking for a trilingual speaker of French, English and one other language to join the team. This role would suit somebody with an interest or previous experience in gaming. The candidate will be responsible for handling incoming customer queries via telephone and email, providing first level customer support and ensure high-level service. You will also be able to spot further business prospects and you will pass these leads to the sales team. You will be working alongside experienced Account Managers ensuring that you deliver a high level customer service. Previous experience working with CRM systems is also an advantage. Acting as a brand ambassador, you will review email templates and receive ongoing training to help develop the German side of the business. The salary for this role is up £21,000 per annum benefits (including travel and lifestyle benefits). The ideal candidate will: Be fluent to native level in French Have additional fluency in English and either German, Italian, Spanish or Polish Have at least 1 year of customer service or administrative experience Be a keen gamer and have a sound understanding of the latest gaming technology and accessories If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Head of Export FMCG - Fluent French Surrey Reporting to the CEO and Head of Sales, we have an exciting opportunity to head up the International business for a highly successful, award winning Export business . The role will be to drive business forward, on a Pan European basis. Requirement is to manage existing large, well known brands and operators, as well as win new business and ultimately develop the team further. An entrepreneur who is flexible and can work as part of a team is what we are looking for! You will be required to; Construct a written business plan, to be agreed with the Head of Sales and CEO, which is in line with the company Strategic Plan. The Business Plan covers all existing accounts and prospects and is to be produced each financial year and reviewed quarterly. The plan will include sales turnover, margin, customer and product penetration objectives. To be responsible for the revenue and profit on the Export business and maintain a product price strategy across all key product categories which meets the company's targets To maintain contact with the Purchasing team and also other relevant contact points within each of the Customer's Organisation. To generate new business and grow existing business. To work proactively with the "End User" customers to gain listings for products that will be sold through our network of National Account Customers and wholesalers as designated. Seek opportunities to promote our products to the sales teams of major customers and carry out such training, as may help them sell more of these products. To maintain a comprehensive file for each customer to include correspondence, a copy of the sales plan, pricing and rebate details, each month. Customer call reports a site directory, copy of any contract, product range and forecasts. To organise promotional activity to boost sales levels in conjunction with the Purchasing and Marketing teams of customers. We are seeking applicants with: A proven track record in Export Sales to a Pan European market (FMCG). Fluency in French/English. Entrepreneurial. Commercial. Ability to self manage and be autonomous. Strong Decision Making ability. Good Planning and Organising skills. Flexibility and adaptability to different culture and ways of doing business. Strategic perspective. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Client Processing Administrators Amsterdam We have various roles available for candidates with the following skill sets: Fluency in English (additional Dutch/German/French preferred). Previous Administration experience. Advanced Excel skills (Pivot tables). Accurate Data Entry skills. Excellent written and verbal communication skills, coupled with effective time management, analytical skills and organisational ability. Client Services experience an advantage. Roles include administrative positions within a European Processing team, management reporting, data validation and policy renewals. If you are interested please contact Claire by emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German (FTC) or French (Perm) Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French(and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. The German speaking role is a Fixed Term Contract for around 5months. The French speaking role is a Permanent Contract. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a fluent Spanish AND Italian speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Spanish AND Italian Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: July, August, September and October - take your pick! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a fluent Dutch speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Dutch Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: July, August, September - take your pick! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.