Customer Service & Contact Centre

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Are you a fluent French speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (French Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: July, August, September and October - take your pick! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a fluent German speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (German Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: July, August, September and October - take your pick! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Our client is seeking a Bilingual Spanish / English Coordinator within their international technical service team based in Maurens-Scopont, Tarn (40 minutes drive from Toulouse). Candidates must have a car as the offices are not accessible by public transport. You will support clients and your team of engineers in Spain and Portugal in the coordination and provision of parts needed to repair technical faults on the company’s systems. You will be responsible for sustaining customer satisfaction through a high quality of maintenance service and of associated administrative follow-up. You should be at ease in a logistics / administrative role within a technical environment.   Responsibilities :  ·         Enter and manage service orders into dedicated softwares (CRM / SAP) ·         Manage service planning from quotation to satisfaction ·         Manage invoicing, issue of credit notes ·         Handle and follow up return of faulty goods ·         Clean and update the database of installed systems/Equipment Master ·         Provide activation codes for calibration to customers   Experience, qualifications, skills required: ·         Experience in sales administration, sales assistant, admin assistant, logistics ·         Fluent in English and in Spanish (Portuguese is desirable) ·         Customer satisfaction oriented   Qualities/Competencies: Good management of priorities Thorough and methodical Follows procedures Team work Salary: 25K€ + participation, mutuelle, tickets restaurants, retraite etc.   Please send your CV to m.collins@eurolondon.fr Please note that only shortlisted candidates will be contacted and that valid working papers are essential.

  • Swedish Speaking Trade Services Executive Reference: SMJM336706 Euro London Appointments are working with a leading British product designer on a Swedish speaking Trade Services position. This role is based in inspiring new offices in central London and the position is to start immediately. The purpose of the role is to look after one of their most exciting markets. The successful candidate will process all requests from the Nordic region and deliver support in an efficient and timely manner in line with the company's values. This is an exciting time to join the company as they are experiencing a period of growth and you will be able to assist all areas of the business. This role requires fluent to native level Swedish but additional Fluency in Norwegian, Danish or Finnish is an advantage Some of the key responsibilities include: - Handling general customer service queries - Order management: advising on stock levels, handling order fulfillment and invoicing - Supporting key account managers to maximise sales - Escalating product/order issues where necessary - Working with other areas of the business (finance, quality control and management) The ideal candidate will be: - Fluent to native level in Swedish - Fluent in English - An experience customer services professional who is happy to offer support through various channels (e.g phone and email) - Experienced in order management or sales support - Interested in product design - A team player who can build successful relationships with internal/external partners If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with French OR Spanish and English skills to provide a first class service to their customers! Customer Service Representative – French OR Spanish and English! The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting customer concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating customers on products •    Ensuring high-levels of customer satisfaction at all times The Requirements: If you have experience in the financial services/banking industry this is an advantage but not a must! You should present yourself professionally and be comfortable liaising with your customers on a remote basis. Other requirements include: •    Fluent English and French OR Spanish •    Ideally at least one year experience in a customer service role •    Previous experience in a call or service centre environment is ideal •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • German speaking Customer Service Executive (Fixed term contract of 6 months) This is a great opportunity for a German speaker with previous customer service experience looking for an opportunity to grow and develop in the travel industry. Working hours are currently Mon-Fr 8 am - 5pm. This is subject to changes shortly and a shift rotation will then apply to this role (early/late shift/weekends). This company is in an exiting moment as they have recently moved to one of the most modern buildings in the city located near Victoria station and they are looking for ambitious and hard working individuals with strong customer service skills. Required skills and experience: *Previous customer service experience *Experience to deal with demanding customers / complaint handling *Strong written and spoken communication skills in both English and German/Dutch *Attention to detail with good time management skills. *Team player with good work ethic who can also work independently *Eager to learn Benefits: *25 days holiday per annum public holidays (8 days per annum) *Pension scheme *Enhanced sick pay *Group income protection scheme *Life assurance scheme *Employee assistance programme. *Enhanced maternity and paternity pay (better than required under law). *Employee referral scheme ('refer a friend' and earn up to £1,500 tax free). *Season ticket loans. *Free economy ferry travel (yourself 1 car). *Discounted friends and family ferry travel (net rate, max 10 per annum) Being rolled out in the next 3-6 months *Cycle to work scheme. *Childcare vouchers If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • French Speaking Customer Service Representative My client is a world's leading e-commerce company specialised in women's jewelleries and accessories. They are in an exciting moment of growth and develop and they are looking for a French speaker with previous customer service experience to join their team providing service to consumers and representatives/stylists. As a brand ambassador you will be responsible to represent the brand in the best way possible. Providing to the best service to the consumer via emails and phone as well as liaise with stylists and follow up on enquiries, orders, complains, payments, billing and delivering. Responsibility: *Provide customer service via emails and phone *Liaise with other departments to chase cases *Follow up order from the beginning to the end *You might be required to occasionally travel local/internationally to different events *Represent the business as a brand ambassador Requirements: *Excellent communication skills in both written and spoken English and French *Time management *Previous customer service experience in a call centre enviroment *Be a team player *Passion for the fashion industry The working hours are Monday 9 am to 7 pm; Tuesday to Thursday 9 am to 6 pm and Fridays 9 am to 4 pm. (working weekends occasionally) The package offers a annual salary of £23,000 pa plus the following benefits: *10 % bonus ( 50 % company's performance; 50% personal performance) *£400 in credit to spend on company's products *Salary increases after probation *50% of discount on company's products *Expense allowance £400 Product credit pp *Pension scheme After 3months *Medical After 3months *Dental After 3months *Life assurance After 3months *20 days of holidays plus bank holidays If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • French speaking Customer Service Executive (Fixed term contract) This is a great opportunity for a French speaker with previous customer service experience looking for an opportunity to grow and develop in the travel industry. Working hours are currently Mon-Fr 8 am - 5 pm or 11 pm to 8 pm Saturday 9 am to 6 pm Sunday shift to be confirmed. This company is in an exiting moment as they have recently moved to one of the most modern buildings in the city located near Victoria station and they are looking for ambitious and hard working individuals with strong customer service skills. Required skills and experience: *Previous customer service experience in a call centre environment. *Experience to deal with demanding customers / complaint handling *Strong written and spoken communication skills in both English and French. *Attention to detail with good time management skills. *Team player with good work ethic who can also work independently *Eager to learn Benefits: *25 days holiday per annum public holidays (8 days per annum) *Pension scheme *Enhanced sick pay *Group income protection scheme *Life assurance scheme *Employee assistance programme. *Enhanced maternity and paternity pay (better than required under law). *Employee referral scheme ('refer a friend' and earn up to £1,500 tax free). *Season ticket loans. *Free economy ferry travel (yourself 1 car). *Discounted friends and family ferry travel (net rate, max 10 per annum) Being rolled out in the next 3-6 months *Cycle to work scheme. *Childcare vouchers If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Service Desk Analyst -Prague, Czech Republic This is a great opportunity for a German speaker looking to make their way into the IT world. My client is one of the world leading companies focused on cloud services including network integration, security and data centers. They offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities (Prague, Czech Republic). You will help organisations worldwide maximise their potential by offering high level customer support. Providing Technical Support to world whide clients via emails and telephone. You will be responsible for logging all records and activities accurately and aim for first-call resolution. Requirements: - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills Package offered: *Great working atmosphere in an international team *5 weeks of vacation per annum *3 sick days per calendar year *Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year *Private Healthcare *Transport allowance *Private pension scheme *Daily meal vouchers *Daily free refreshments (coffee, tea, water on work) *Notebook and mobile phone including data tariff per company standards *Excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • I am recruiting for a dynamic and enthusiastic German speaker with technical support experience to join an international company specialized in the network industry. The European Customer Services Centre provides 24/7/365 support for all client's Data Centers. As a Technical Support Advisor you will act as the first point of contact for all customers ensuring that queries and requests are managed in accordance with agreed service level agreements. Working in a 24h shift pattern (12 hour, 4 days on 4 days off rolling pattern) the position offers a basic salary of £24k pa plus a great package of benefits taking your annual salary to £30,600 pa. Duties: *Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal. *Resolving customer queries or escalating customer service requests to the appropriate company contact to effectively resolve the query. *Effective & timely management of cases within the CRM system. *Following Company escalation procedures based on the impact or severity of the customer request. *Ensuring response time for handling customer request is within SLA. *Alert monitoring to ensure all major or critical alerts are dealt with appropriately *Maintaining and updating critical customer information on the customer contact database. *Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided. *Participating in projects assigned by Shift Leader or Customer Service Manager. *Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency. *Providing customer training & 1st line support on portal usage. Essential: *Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry). *Previous experience in a customer support role where high standards of customer service are expected. *Experience of ticket management in CRM systems. *Basic understanding of ITIL methodology. *An understanding of basic data centre and networking terminology, such as monitoring alarms *Bi/tri-lingual (English and German essential, plus Spanish and/or French desirable) *Desirable but not essential: *Educated to Degree level *ITIL V3 Foundation Certificate If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com