Customer Support

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • If you are fluent in Italian and Spanish, and are also a STEM graduate then this might be the perfect opportunity for you. My client is looking for a driven STEM Graduate with a can-do attitude: Your primary task will be communicating with clients via email and phone, as well as the on boarding of clients and supporting the Quality Assurance team. Key Responsibilities: - Proactively monitoring production services - Work with and communicate to customers as well as internal technical staff - Assist in the creation of a knowledge base to reduce the number of escalations to the 2nd line team. You are: - Fluent in English as well as Italian and a understanding of Spanish - Able to stay calm and focused under pressure - Attention to detail Apply and get in touch, call Dennis Piethe on 02070293799 or email D.Piethe@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Job hunting isn't just difficult; it's time consuming. That's why I've done it for you. I'm recruiting for a French speaker to work as a Customer Service Advisor. The role is challenging, but patient training and support is given to you from the beginning and the company itself is second to none. You will be expected to provide support over the phone and email to French speaking customers in addition to general administration and translation. We are looking for a French speaker who is also fluent in English and has excellent customer service skills. This can be from a retail or office based environment but you preferably will have either some office based experience and the capacity and eagerness to learn. The company offers numerous benefits such as: - Competitive salary - Outstanding training and company atmosphere - Excellent opportunity for progression If you are interested and would like to hear more about the job, please do apply with your CV or email t.chau@eurolondon.com or call on 0207 029 3751. I very much look forward to receiving your application! Theo.

  • Working Relationships: Working closely with the E-commerce Manager, Marketing, Sales, Logistics and Finance Departments. Duties/ Overview: The role of the Customer Support Coordinator is to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/product/service inquiries via phone and email, including support for online orders. Job Description 1.Handle incoming customer inquiries via phone, email and other channels, providing excellent customer service at all times. 2.Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. 3.Record all customer interactions ensuring that issues are resolved in a professional and timely manner. 4.Process web returns. 5.Liaise and build relationships with Marketing, Technical Support, Finance, and Sales to ensure effective resolution on all customer inquiries 6.Interact and communicate with our supplier and vendor partners regarding customer activity/orders. 7.Reporting on customer support, highlighting improvements and best practice. 8.Ensure smooth running of e-commerce flow through constant monitoring and taking appropriate action where needed. 9.Support other departments when required including both the Marketing and Sales Admin Teams. 10.To assist the E-commerce Manager as required in carrying out ad-hoc reporting tasks. Knowledge and Skills Requirements 1.To be able to speak fluent French & English is essential (another language is advantageous). 2.Excellent communication skills (both written and verbal) including a warm telephone manner. 3.Previous customer service experience is essential with a genuine interest in customer care. 4.Previous experience working in E-commerce would be an advantage. 5.Excellent organizational skills with ability to multi-task and extremely detail oriented. 6.Ability to resolve complaints and queries ensuring a high level of customer service. 7.Proactive and highly motivated team player. 8.Proficient in all Microsoft Office Packages. 9.Ability to work to tight deadlines and to be able to demonstrate excellent time management skills. General Attributes 1.Ability to work as part of a team and use own initiative - acts on various methods and strategies for solving problems and meeting objectives. 2.Willingness to learn and develop job skills. The job title classification stated is not definitive and the employee may be required to carry out other duties from time to time.

  • Norwegian projects about IT and Social Media in Athens, Greece DESCRIPTION Start your New Year in Greece - we offer brand new starting projects for Norwegian speakers in Athens! If you are interested in new technologies and contemporary social Medias, this could be a great chance for you to travel to Greece. Send us your CV in English for further details. Responsibilities: * Interaction with customers to solve various issues and provide information; * Respond to user inquiries with high quality, speed, empathy and accuracy; * Gather, analyze and utilize relevant data; * Communication through e-mail, chat, phone, and social media; * Interaction with other company departments; REQUIREMENTS * Fluent level of Norwegian; * Advanced English - both verbal and written; * Strong interest in modern technologies, and advanced computer skills; * Experience in using social medias and networks; * Excellent communication skills and active listening; * Analytical thinking; * Time management skills; OFFER * Excellent base salary; * Monthly bonuses based on personal results; * 14 salaries per year paid overtime; * Many social benefits: full health insurance, sport activities, and food vouchers are provided; * Professional, paid, trainings; * Many team activities, like team buildings and holiday parties; * A great chance to develop your career; * A great chance to work abroad and meet a new culture; Accepted candidates will be offered: a free plane ticket, a taxi from the airport, 2 weeks hotel accommodation. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Excellent benefits bonuses for German speakers in Athens, Greece DESCRIPTION *Solving customers queries by phone or emails *Provide excellent level of customer services *Maintain strong professional relationships with all clients and customers *Reporting to team managers or team supervisor REQUIREMENTS *C1 level German with good English *No previous work experience required *Willing to relocate to Athens, Greece *Enjoy talking with people by phone and emails *Able to work in fast- pace and competitive atmosphere OFFER Benefits *Excellent Basic Salary *Performance bonus *Flight ticket provided to Athens *Taxi pickup service from the airport *2 weeks free hotel accommodation (breakfast included) *Free Greek language courses *Monthly performance bonus *175%-day salary if work on Sunday or Greek holidays *Overtime paid *2 extra full salaries paid per year (pro rata) *Training provided (paid) *International working environment *On-site canteen (discounts for employees) *Welcome event For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Sales Consultant in Barcelona (German Market) We are currently looking for Sales professionals to work for a leading international company in new technologies. The job opportunity is based in the tropical Barcelona, Spain. Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 26,500 Euros gross/year -Opportunity to join a growing international company located in Barcelona centre (The World trade centre and surrounded by sea) -Employee Career Path with real possibilities of promotion If you join the Company's team you will... -Become a product expert of our client solutions -Find new target markets and penetrate them to drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Requirements -Native level of German plus fluent English -Prior phone experience in outbound communications -6 months Sales/Commercial Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • We are currently looking for French Account Strategists professionals to work for a leading international company in new technologies. If you join the Company's team, you will... -Be Target Driven -Sourcing for New Business -Ability to speak and write English fluently and idiomatically Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 33500 Euros gross/year PA -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of French plus fluent English -BA/BS degree or equivalent practical experience. -1 Year of experience in digital marketing, preferably building and optimizing PPC Campaigns -Strong presentation, analytical and problem solving skills -Strong interpersonal skills and a high level of integrity and professionalism

  • German speaking Sales Consultant We are currently looking for Sales professionals to work for a leading international company in new technologies. If you join the Company's team you will... -Become a product expert of our client solutions and our target market and generate new leads -Find new target markets and penetrate them to drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 26,500 Euros gross/year -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of German plus fluent English -Prior phone experience in outbound communications -12 months Sales/Commercial Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • Junior Sales Manager (m/f/x) SaaS - DACH German native level required! Location: Berlin asap - permanent role - Are looking to find a job in a rapidly growing start-up? Do you have an entrepreneurial spirit and get motivated by ambitious goals? Are you interested in Technology and Personal Development? Then this might be your chance! YOUR JOB: · finding new potential clients by researching persons & decision makers in companies · contacting potential new clients via email, social media, trade fairs, telephone, etc. · act at eye level with decision makers · ensure successful start of long-term partnership · development of long-term customer relationships YOUR PROFILE: · You speak English fluently and German on a native level! · First experience in sales, telesales, cold calling, call center essential! · If you already touched based in selling a SaaS technology that would be amazing. · You like to actively approach people confidently and work analytical and structured at the same time. · You are an active listener with endurance and a growth mindset. · You want significant and measurable development opportunities. THE COMPANY: Our client is a rapidly growing B2B Tech start-up within the HR industry.   If this piqued your interest, please send your CV, your earliest entry date as well as your salary requirement with 5 bullet points why you are the perfect match for that role to: c.bronzel@eurolondon.de

  • Do you have extended experience in HR, Organizational Development, as a Trainer and/or as a Coach? Would you be interested in using your knowledge in a more Sales / Customer Service oriented role? Do you have a service oriented and ambitious mindset?   On behalf of a fast growing B2B SaaS Tech start-up we are currently looking for an Customer Success Manager (m/w/x) – no German needed! (EN, FR, NL, SV, DK or NO native level!) Berlin - permanent role - YOUR JOB: act as ongoing point of contact for selected accounts management and content consulting for selected customers from start up to enterprise clients content consulting on the product & how it fits into the client’s L&D structure as well as on leadership development and transformation projects long-term customer relationship building management of webinars and on-site appointments as well as presentation preparation act as a partner not only as a supplier for the customers elaboration of long-term coaching concepts in collaboration with the client Upselling visit fairs and events   YOUR PROFILE: You speak one of the following languages on a native level:            *German – French - Dutch – Swedish – Norwegian – Danish Additionally you speak English fluently. You have worked within HR, as a Trainer / Coach, in Organizational Development, or similar for several years already. Consulting experience is a huge PLUS. You have a Sales mindset. You have extended know-how in Excel (use search functions / Pivot) and Powerpoint. You are PRO digitalization and can convince customers why it is a good thing. You are ready to travel around 20-30% of the time. You have a confident and charismatic personality.   THE COMPANY: Our client is a rapidly growing B2B Tech start-up.   If this piqued your interest, please send your CV, your earliest entry date as well as your salary requirement with 5 bullet points why you are the perfect match for that role to:  c.bronzel@eurolondon.de   Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.