Customer Support

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.  

  • I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities. With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact. They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies. To strengthen their team in Frankfurt they are seeking a new Business Development Manager with the focus on the DACH and CIS region Business Development Manager – DACH and CIS Finance Sector The Challenge This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation. As the new Business Development Manager it will be your responsibility to expand the market share throughout the DACH and CIS region. As a Consultative Sales driven individual you will: Both initiate and close Sales of subscription services Developing business through regular meetings with clients throughout the region Facilitate Asset Management focused round table debates and conferences between organisation and senior business executives Identify and establish relationships with key stakeholders within potential new business Work closely with MD to create and execute strategies to sell subscription products Management of the contract and approval process on new business Build a portfolio of satisfied clients and further develop the existing client base Follow up on marketing campaigns The Right Candidate You will have a proven track record in Business Development with a strong Consultative sales approach Experience of selling at a senior level and mapping business requirements across an organization Ability to successfully turn cold called prospects into solid business contacts, however quality Consultative calls are the key to success. Experience within the Finance sector and the ability to develop a network within Bank, Funds and Financial Organisations Strong organizational skills, with the ability to work on multiple projects with multiple deadlines Excellent listening, oral, and written communication skills Strong analytical and problem-solving skills to identify sales gaps Ability to work independently and manage priorities Fluent German and English is essential: further European languages are of advantage The Benefits This is a fantastic opportunity for a Consultative Sales professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.  Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de

  • Are you a fluent Turkish speaker with some market research experience? My client is looking for a Turkish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting immediately for 2-3 weeks. Given the nature of the role candidates must have excellent command of both Turkish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a German speaker looking for a bit of temp work for a couple of months? We are working with a leading Market Research company in central London and they are looking for a German speaking Market Researcher to join their team. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role until mid October doing high level B2B market research. The role is to start immediately and can be full or part time. Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a German speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing temp role to start immediately and can be full or part time. Hours are between 12.30pm and 7.30pm Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Speaking Customer Support Are you looking for a new challenge? Are you fluent in in German and English and enjoy dealing with people and has passion for hospitality? I am currently recruiting for a successful, fast growing company They are looking for fluent German speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided. Job description: *Answer customer and employee calls, emails, community posts. *Assisting customers with their technical and software related problems. *Configuring and installing software over the phone at restaurant locations. *Provide outstanding service. *Accurately and efficiently log all contacts in sales *Train staff, encouraging them to use the system. Skills: * Passion for customer service * Efficient problem solving * Strong communication skills in English and German * Customer service and sales experience is beneficial * Restaurant/hospitality experience is beneficial *Support desk tools and live chat experience is beneficial Salary: 26 K per year Hours: any 5 days out of 7 pro route Location: Finsbury

  • If you are a German Customer Support Representative who would like to join a huge reservation platform company read on… The company has been providing the online services more than 20 years. They are expanding their team and they have a very exciting plan, providing an exceptional customer service. Do you want to contribute to this? Responsibilities Providing online support to restaurants Answering questions of products via telephone, email and internet Assisting customers with their technical and software related problems Profile required German fluent speaker Passion for customer service Restaurant/ Hospitality experience 2 years experience providing customer support would be ideal - preferably in a software support environment Working knowledge of current Microsoft Windows operating systems If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • If you are a German/French/Dutch speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required Minimum 1 year of experience in B2B Wholesale experience Fluent Dutch/French/German with great level of English Able to build and maintain good working relationships with clients Attention to detail Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • If you are a German speaking who would like to join a prestigious company read on… The company with more than 15 years of history on purchase of attraction tickets and experience. They are lead broker for the major Florida theme parks and they operate in several territories. Do you want to be part of a company that has ambitious planes for 2019 and beyond? Responsibilities -First point of contact with German speaking and international customer. -Ensuring all complaints, payments, return, notifications, cancellations and email are responded. -Checking documentation, good communication and effective. -Providing an exceptional/effective customer service during the process and after sales. Profile required -Excellent German skills. -Acquainted with reservation systems e.g. take on bookings, the suppliers booking systems, book tickets.. -Tourism experience will be desirable -Experience on the phone with customers: e.g. call centre If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • f you are a Spanish speaking with experience in Customer Service who would like to join a prestigious company read on… The company has been providing an exceptional customer service in healthcare sector, looking for expanding their business into international markets. If you want to join a young company, ambitious and fast growing Responsibilities *Supervising a team. *Dealing with patients regarding to different programme *Keep updating the databases and computer systems *Keep customers up-to-date by email, instant messages or phone Profile required -Fluent Spanish speaker. -Experience in office environment -Minimum 1 years experience as Customer Service -Experience in Healthcare sector -Experience using Microsoft Office. -Experience as supervisor 1 year minimum If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients requirements.