Customer Support

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • f you are a Spanish speaking with experience in Customer service Advisor who would like to join a prestigious company read on… The company has been providing an exceptional customer service in healthcare sector, looking for expanding their business into international markets. If you want to join a young company, ambitious and fast growing Responsibilities *Supervising a team. *Dealing with patients regarding to different programme *Keep updating the databases and computer systems *Keep customers up-to-date by email, instant messages or phone Profile required -Fluent Spanish speaker. -Experience in office environment -Minimum 1 years experience as Customer Service -Experience in Healthcare sector -Experience using Microsoft Office. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients requirements.

  • Our client is an international marketing software company. They are a young company, who started on the German market in 2017. They sell their software and digital marketing services specifically to the automotive industry. Due to continued growth and to help build the German market further, they are now looking for an Inside Sales Representative to join the team in their Düsseldorf office.                                                          Inside Sales Representative – Software Sales Permanent Position / Düsseldorf   Your new duties and responsibilities As the new Inside Sales Representative it will be your responsibility to generate business through acquiring new customers and clients. Your clients will be either small- medium and large companies from the automotive industry and specifically car dealerships. You will pre-qualify leads and discuss opportunities with clients over the phone and work closely together with the field sales staff across the DACH region.   Your day-to-day duties will include: Proactively identify opportunities and contacts with new clients Lead generation and qualifying leads Win new B2B customers Monitor and record sales activities and opportunities in CRM Present to and consult the client Set up and agree meetings for Field Sales staff Work towards daily, weekly and monthly KPIs With time also negotiate and close deals   Your profile The ideal candidate should have the following qualifications: Ideally University degree in Business or an equivalent education Some experience in direct sales B2B Ideally experience within telesales, inside sales, outbound call centre, lead generation or telemarketing Excellent relationship building skills Ideally good knowledge and interest in software and/ or online marketing Customer Service Oriented Strong communication skills Fluent German and good English   Your Benefits Our client is offering you a place within an exciting start-up. This is a great opportunity to start out in sales and to learn and develop. There are promotion possibilities within the company and sales team. The salary range offered for this position consists of a basic fixed salary along with commission possibilities per year. Interested? If you meet these criteria then please send your full application via email with reference 341211 to Karin Furberg at k.furberg@eurolondon.de. I look forward to hearing from you!

  • German speaking Customer Support Representative from £22,000 pa plus bonus and benefits! Are you a German speaker in London? At Euro London Appointments we are looking for German speakers for a number of Customer Support roles. Our clients vary from E-commerce, Global IT to Fintech and Travel companies in London looking for the best multilingual talent to join their international teams with opportunities of progression and development. They are looking to offer from £22,000 per annum plus benefits and bonuses. Job description: * Provide Customer Support to clients over emails and telephone for both the German and English market ensuring that the team targets are met. * Enter accurate data in respective systems. Work accordingly to the service level agreements states by management. * Make sure that all communication is of high professional standards Carry out all other tasks as assigned by the management team Support CRM, quality and incident management together with other administrative tasks Skills: * Customer orientation Outstanding communication skills in both English and German. * Able to work under pressure in a fast paced environment. * Ability to develop long lasting relationships with clients Team player supporting other team members and providing answers to questions to other colleagues when in need. * Friendly and outgoing with a professional approach. If you feel you have what it takes to be successful in this role, please do send your CV to Jason Fontanarosa (j.fontanarosa@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Speaking Customer Support Representative £26,000 pa I am working with a global IT company in the hospitality industry . They are looking for German speakers to join their exciting and enthusiastic Customer Support/Technical support team in they absolutely amazing office in Central London. Role Description: Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries for the English and German market. Working 8 hours shifts between 6:00 and 19:00 including weekends on a rotational basis. All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities!!!! Responsibilities: * Answer customer and employee calls and emails from the German and English speaking clients. You will not have any scripts so confidence is key! * Helping customers to install the relevant software as well as solving any trouble they might have on the spot. * Escalate cases when needed and collaborating with other areas of the business * Train restaurant staff on the use of the system and report customer feedback Requirements: * Fluent to native level German * Great interpersonal and communication skills * Experience in the Hospitality/Restaurant industry is a plus * Experience in Customer Service roles in a office/call centre environment * knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • A large international insurance company are looking for a Spanish speaking claims handler to join their Latin American and Caribbean team. The business unit handles non marine reinsurance contracts for their clients based in the Latin American and Caribbean region. They require the correct level of experience to ensure new and existing accounts are given the highest level of service. This position will also require communicating with other regional offices including London and Mumbai. Key Responsibilities: *Analyse all technical claims documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for the client whilst resolving any queries. *Prepare presentations for client and markets including assisting the Placement Support team with providing renewal information, statistics and any technical advice as required *Receive and action client's cash call instructions in a timely manner and communicate important information to obtain prompt agreement *Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary *Build, develop and maintain strong relationships with clients and other third parties *Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner *Ensure all sanctions are covered Requirements: *Reinsurance or Industry knowledge *Technical knowledge of reinsurance policies *Excellent communication skills (written and verbal) in both Spanish and English *Ability to build strong relationships *Attention to detail *Ability to organise and prioritise *Ability to work both independently and autonomously This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skill-set please send your CV in word format. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are recruiting for Danish Customer Service Speaker! If you want to be part of one of the branded line of dietary supplements containing read on... Responsabilities Handle calls or emails in English and Danish. Enter appropriate and correct data in respective data systems Providing an excellent and exclusive customer services Skills: Customer orientation Danish fluent speaker Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • If you are a German Customer Support Representative who would like to join a huge reservation platform company read on… The company has been providing the online services more than 20 years. They are expanding their team and they have a very exciting plan, providing an exceptional customer service. Do you want to contribute to this? Responsibilities Providing online support to restaurants and diners Answering questions of products via telephone, email and internet Assisting customers with their technical and software related problems Profile required German fluent speaker Passion for customer service Restaurant/ Hospitality experience 2 years experience providing customer support would be ideal - preferably in a software support environment Working knowledge of current Microsoft Windows operating systems If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • f you are a Spanish speaking with experience in Customer service Advisor who would like to join a prestigious company read on… The company has been providing an exceptional customer service in healthcare sector, looking for expanding their business into international markets. If you want to join a young company, ambitious and fast growing Responsibilities *Supervising a team. *Dealing with patients regarding to different programme *Keep updating the databases and computer systems *Keep customers up-to-date by email, instant messages or phone Profile required -Fluent Spanish speaker. -Experience in office environment -Minimum 1 years experience as Customer Service -Experience in Healthcare sector -Experience using Microsoft Office. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients requirements.

  • If you are a German speaking who would like to join a prestigious company read on… The company with more than 15 years of history on purchase of attraction tickets and experience. They are lead broker for the major Florida theme parks and they operate in several territories. Do you want to be part of a company that has ambitious planes for 2019 and beyond? Responsibilities -First point of contact with German speaking and international customer. -Ensuring all complaints, payments, return, notifications, cancellations and email are responded. -Checking documentation, good communication and effective. -Providing an exceptional/effective customer service during the process and after sales. Profile required -Excellent German skills. -Acquainted with reservation systems e.g. take on bookings, the suppliers booking systems, book tickets.. -Tourism experience will be desirable -Experience on the phone with customers: e.g. call centre If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • German or French Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French (and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com