Customer Support

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Are you a trilingul in any of these languages (English/French/Spanish/Italian) and are you determined, enthusiastic with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluency in 3 of these languages (English/French/Spanish/Italian) to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in (English/French/Spanish/Italian), dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluency in at least 3 of these languages (English/French/Spanish/Italian), both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of at least 3 of these languages (English/French/Spanish/Italian). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly German speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Min 1 year experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Responsibilities: *You will be the primary point of contact for Landlords and Tenants throughout the tenancy, liaising with our in-house maintenance team to ensure that all reactive maintenance reported issues are dealt with promptly and clients are kept up to date. *Where any insurance claims are necessary, you will raise the claim on the Landlord's behalf, arrange quotes and bring the claim to a successful conclusion. *You will visit all of the properties in your portfolio on a regular basis, reporting back to the Landlord and highlighting and issues found. *Dealing with correspondence promptly, including processing invoices for ground rents and service charges, will be part of your daily routine. *You will ensure that all properties are safe and that the licensable properties in your portfolio adhere to the license requirements. *At the end of the tenancy you will analyse the check-out report and highlight any potential dilapidations to the Landlord and negotiate the deposit return. *You will provide direct support to the Head of Property Management and Property Management team. Requirements *Proficient in Landlord and Tenant law *Methodical in your working, ensuring inquiries are prioritized and dealt with efficiently; *Customer service focused, responding to Landlords within 24 hours across a variety of platforms (email, Wechat, Whatsapp); *Able to work independently and be responsible for organizing own diary and workload, including managing appointments to inspect properties; *Fluent in English and Mandarin

  • The world's leading luxury jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in Italian. *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • If you are a French/German speaking Customer Service who would like to join a prestigious company read on… Responsibilities * Handle calls or emails in English and French or German as assigned by management, ensuring individual targets are met on a daily basis * Enter appropriate and correct data in respective data systems * Support CRM, quality and incident management together with other administrative tasks Profile required * Customer orientation * Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving) * Ability to develop a trusting relationship with customers/FP * Professional and friendly manner when interacting with customers/FPs BENEFITS *Competitive salary *Flexible hours start anytime (7-10) finish (4-7) 9 hours. *Breakfast and load of snacks every day! *25 days' paid holiday Given the nature of the role, candidates must have excellent command of both German/French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Our client, an international company is currently looking for a Team leader to grow and expand the German market. RESPONSIBILITIES *Lead, supporting and managing the German team. *Coach team members and new joiners. *Develop team's strengths, identify goals and organize the team. *Dealing with international clients and own responsibilities for multiple client projects success in the German Market. *Identify areas of improvement and growth, concerns and new challenges. KNOWLEDGE SKILLS *Must be fluent in English and native German, written and oral (plus French will be ideal) *Management and leadership skills. *Experience minimum 1 year managing a team. *Solid presentation, communication, and problem-solving skills... *Proficiency with Microsoft Office and web-related technologies *Bachelor degree is preferable BENEFITS *Competitive salary *Flexible hours start anytime (7-10) finish (4-7) 9 hours. *Breakfast and load of snacks every day! *25 days' paid holiday If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Auftragssachbearbeiter (m/w/d) – DE/EN Unterföhring Vollzeit – ab sofort 3 Monate befristet, mit Option auf Verlängerung   Die Firma: Internationale IT & Software Firma, mit Hauptsitz in den USA und 12 weitere Standorte weltweit Entwickler von Datenspeichertechnologie Büro direkt an der S-Bahn Haltestelle in Unterföhring   Ihre Aufgaben: Auftragsabwicklung Unterstützung und Entlastung des Gebietsleiters & Team im Tagesgeschäft Datenverwaltung & -pflege mit CRM Programmen Erstellung und Pflege von technischen Dokumenten   Ihr Profil: Sehr gute Englisch und Deutsch Kenntnisse Zahlenaffin Erfahrung mit CRM Programmen, idealerweise Salesforce Kommunikativ   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format an munich@eurolondon.de Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de  

  • We are looking for German speakers for a Customer Service role! Selling contact lenses online our client is providing their customers with the best eye care services for more than 10 years. If you are looking for a job and you would like to keep developing your experience read on... RESPONSIBILITIES * First point of contact for German-speaking and international customers. * Providing exceptional/effective customer service. * Working on UK market and sometimes supporting German market * Develop a trusting relationship with customers. Any 5 days between Monday to Saturday, 1 week 8 AM - 5 PM/ 1week 11 AM - 8 PM. PROFILE REQUIRED * Minimum 1-year experience in Customer Services * Customer orientation. * Excellent German language skills. * Energetic and exceptional communications skills * Good listener. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application; however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • We are looking for German speakers for a Quality Assurance! Our client is promoting a healthy lifestyle, selling vitamins and supplements through their website. The passion for people and excellent customer services are the most important values. If you are looking for a job and you would like to keep developing your experience read on... Responsibilities -Check Customer Services team, emails and performance -Providing the correct training materials -Ensure all communication with customers is of a professional standard and meets the expectations set out by the business -Carry out all other tasks as assigned by the management team -Strive for a first-time resolution to all inquiries via call, email, and social media -Support CRM, quality and incident management together with other administrative tasks Profile required -Quality Assurance Experience. -Customer orientation -Outstanding and pro-active communication skills (listening, inquiring relevant information -leading to efficient problem solving -Team skills (supporting other team members and providing answers to questions to other colleagues) Benefits -Gym membership -FREE!!!On-site cafeteria -Monthly and quarterly products allocation (free products every month) -Great environment and an office with great views!!! -Monthly team events and social gatherings! -Opportunities for quick development and growth with internal training programs. -Flexible hours! (With Monday through work) -Access to free daily products and FREE BREAKFAST! Given the nature of the role, candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • We are looking for Hebrew speakers for a Customer Service role! Our client is promoting a healthy lifestyle, selling vitamins and supplements through their website. The passion for people and excellent customer services are the most important values. If you are looking for a job and you would like to keep developing your experience read on... Responsibilities ·First point of contact for Hebrew speaking and international customers. ·Providing exceptional/effective customer service. ·Resolving customer service's queries via call, email, and social media. ·Keep updated about new product information. ·Develop a trusting relationship with customers. ·Be sure that the communication with customers and suppliers is of a professional standard and match the expectations. Profile required ·Customer orientation ·Excellent Hebrew language skills. ·Energetic and exceptional communications skills. ·Restaurant/ Hospitality experience ·Good listener ·Professional and friendly Benefits Gym membership FREE!!!On-site cafeteria Monthly and quarterly products allocation (free products every month) Great environment and an office with great views!!! Monthly team events and social gatherings! Opportunities for quick development and growth with internal training programs. Flexible hours! (With Monday through work) Access to free daily products and FREE BREAKFAST! If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements