Customer Support

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team in Germany. We are recruiting a Field Service Administrator to be based in their office just outside Frankfurt am Main.    Field Service Administrator (m/f) Permanent Position / Frankfurt am Main area   As the new Field Service Administrator it will be your responsibility to provide administrative support in all areas relating to the service of the medical devises. This will include working closely together with the Field Service Engineers. Your new responsibilities will include: Managing the clients’ service cases from start to finish. This will incl. quoting, billing and closing service cases Managing and updating the ERP system Supporting the Field Service Engineers with information about for example the clients contract situation & pricing Managing all documents and reporting in regards to the service cases Supporting the overall functionality of the service operations in the DACH region   Your qualifications and experiences Ideally experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration etc. Ability to problem solve General understanding of technical equipment would be of advantage, but not necessary. Reporting skills – ability to use a ERP system Good MS Office know-how Good documentation skills Good planning and time management skills Fluent German and a high level of English   Your new employer and how to get in touch This is a great chance to work for a large international corporation and I would be happy to receive your application!  To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 341053. Alternatively call +49 (0)69219320.

  • Hebrew Digital Marketing Consultant - Barcelona, Spain We are currently looking for Sales professionals to work for a leading international company in new technologies. The job opportunity is based in the tropical Barcelona, Spain. Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 28,050 - 33,000 Euros per year -Opportunity to join a growing international company located in Barcelona centre (The World trade centre and surrounded by sea) -Employee Career Path with real possibilities of promotion If you join the Company's team you will... -Become a product expert of our client solutions -Find new target markets and penetrate them to drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Requirements -Native level of Hebrew plus fluent English -Prior phone experience in outbound communications -6 months Sales/Commercial Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • Swedish Digital Marketing Consultant in Barcelona, Spain DESCRIPTION Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Responsibilities: * Interaction with customers to solve various issues and provide information; * Respond to user inquiries with high quality, speed, empathy and accuracy; * Gather, analyze and utilize relevant data; * Communication through e-mail, chat, phone, and social media; * Interaction with other company departments; REQUIREMENTS * Fluent level of Swedish; * Advanced English - both verbal and written; * Strong interest in modern technologies, and advanced computer skills; * Experience in using social medias and networks; * Excellent communication skills and active listening; * Analytical thinking; * Time management skills; BENEFITS *Full time position (39h per week, Monday to Friday) *Salary: 24.310€ gross/year up to 4.290€ gross/year in bonus *Long Term Contract *Relocation Package: *Flight Ticket *Accommodation *Free Gym Membership *3 weeks of intense introduction training and specific sales training. *A permanent presence of coaches who will facilitate your personal and professional development *Established career path to grow within the project *Continuous training and certifications within Google products *Bi-weekly, monthly or quarterly contests *Employment with the world's largest provider of contact center services *Excellent work environment, great colleagues, social arrangements and personal development *Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team *Office location surrounded by the sea (World Trade Center, Barcelona, Spain) For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • We are currently looking for Dutch Account Strategists professionals to work for a leading international company in new technologies. If you join the Company's team, you will... -Be Target Driven -Sourcing for New Business -Ability to speak and write English fluently and idiomatically Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 33500 Euros gross/year PA -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of Dutch plus fluent English -BA/BS degree or equivalent practical experience. -1 Year of experience in digital marketing, preferably building and optimizing PPC Campaigns -Strong presentation, analytical and problem solving skills -Strong interpersonal skills and a high level of integrity and professionalism

  • Are you a German speaker in Chelmsford looking for well-paid work for a company that makes a fantastic addition to any CV? We are recruiting on behalf of one of our clients in Chelmsford who have a requirement for a German speaker to start immediately. Requirements: - Fluent German - Exceptional telephone manner - High energy and motivation - Ability to work in a fast-paced environment Job Description: Your main responsibility will be to call companies to set up appointments between key decision makers and sales representatives in Germany. This is why we are looking for candidates with great communication skills to gain fantastic experience at our client. Pay: £17,290 per annum A realistic commission scheme of £3,600 is also achievable but the commission is uncapped so there is no limit to the money you can earn! Working hours: 35 hours per week Monday to Thursday 8:00am - 4:30pm (with breaks at 10:00 and at 15:00) Friday 8:00am - 1:00pm (with a break at 10:45) You will also get 1 hour for lunch *** part time hours are also available *** If interested, please call on 0207 029 3751, email t.chau@eurolondon.com or apply with your CV. I look forward to receiving your application!

  • PLEASE NOTE BEFORE APPLYING: You must be able to speak French and English fluently, in addition to Italian OR Spanish. In speaking three languages fluently, you are at a distinct advantage in securing yourself a job. However, it's often difficult to find a company that values your multilingual skills, rewards you financially and offers opportunity for career progression. The position will be on a 6 month basis but could be extended longer and could even become a permanent position if your experience is adequate. For one lucky candidate, I have an exciting opportunity to work for an enormous multinational company that offers all three; a company which is a house-hold name all across the world. So what's the position? The position is essentially customer service. You will be the first point of contact for English and French speakers, in addition to Italian or Spanish speakers. There will be an element of order processing involved in the position in addition to liaising with teams internationally. What are we looking for? Requirements: - Fluency in English & French - Additional fluency in Spanish or Italian - Any sort of customer service experience a huge advantage What the above means is NO EXPERIENCE REQUIRED. We're looking for a sharp, personable and switched on candidate who can be taught to be an excellent quality customer service advisor. So what are you waiting for? Applying to this job is the next step forward in your career and I can't wait to receive your application. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751 I look forward to hearing from you. Theo.

  • I often visit the clients I recruit for, and I'm especially glad I did for this client as it's hands down one of the most best offices I've ever had the pleasure of visiting. Situated right next to Watford Junction station, it's easily commutable from both central London and it's surrounding counties. This prestigious client is a house-hold name internationally and offers great pay, great experience/training and even fantastic opportunity for progression for candidates who perform well enough to be offered a permanent contract. You will start the position on a fixed-term contract, after which your performance will be reviewed. So what's the job? The position is essentially customer service. You will primarily be the first point of contact for German, Dutch, French or Polish speaking customers. There will also be an element of translation involved in the job, as well as data entry and internal collaboration with other teams within the company. Requirements: - Fluency in German, Dutch, French or Polish - Fluent English - Previous office based customer service experience an advantage. - Exceptional communication skills and telephone manner What the above means is NO EXPERIENCE REQUIRED. We're looking for multilingual, energetic and intelligent candidates to join this fantastic company. So what are you waiting for? Are you ready to take the next positive step forward in your career? If interested please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to receiving your application!

  • Ceci est une belle opportunité de direction au sein d’une entreprise dynamique en constante quête d’amélioration! Poste                 Vous définissez et mettez en œuvre la politique de relations avec la clientèle, afin d'optimiser la performance de l'entreprise et d'accroître la satisfaction du client. Vous défendez et portez la stratégie qualité client auprès de l’ensemble des directions. A ce titre, vous managez les équipes du service client et supervisez leur efficience, la qualité des réponses apportées et les réclamations. Management : Manage et encadre les équipes du service client, du support client technique et commercial. Motive les collaborateurs, évalue les performances individuelles et collectives, veille au bon climat social tout en assurant leur montée en compétences. Met en place les indicateurs de suivi de la satisfaction du client, suit leur évolution, les analyse. Analyse les raisons d’appels, garantit la qualité des informations remontées aux autres départements afin de mettre en place les actions correctives, met en place et organise des sessions de retour sur expérience régulières avec les services techniques et commerciaux. Définit les règles et les pratiques de réponse au client (best practices) par type de canal (courrier classique, téléphone, Internet ou messagerie électronique) et s’assure de leur application par les équipes. Ecoute client et analyse de la satisfaction : Pilote les process et les actions visant à développer la connaissance client de l’entreprise, la compréhension des besoins, des attentes et de la perception des clients. Propose les enquêtes de satisfaction clients, les met en œuvre, participe à l'analyse des résultats, les communique en interne auprès des équipes et des autres directions de l'entreprise, identifie des axes d'amélioration et suit leur mise en place. Développement de projets : Suit et aide au déploiements de projets transverses et d’amélioration à la stratégie. Suit et synthétise les actions internes d’amélioration de la culture client. Travaille en étroite collaboration avec l’ensemble des opérationnels de l'Entreprise pour répondre efficacement et rapidement aux clients. Déploie les process nécessaires.   Profil Bac+5 ou équivalent en Commerce, Management, Stratégie. Expérience de 10 ans minimum dans le management d’équipe. Expérience approfondie en centre d’appels Forte culture clients et orienté(e) résultats. Leadership et capacité à travailler en transverse Aptitude à écouter, à communiquer et à motiver ses équipes. Grande énergie, capacité de travail, gestion du stress, réactivité et autonomie. Sens des responsabilités pour être le garant de la qualité, de la bonne conduite des opérations et de l'atteinte des objectifs Anglais bon obligatoire.   Autres détails : Poste basé à MONACO Contrat Monégasque : sécurité sociale et Allocations familiales Monégasques Avantages société : Salaire fixe + variable + prime d’intéressement + 13ème mois, Tickets Restaurants   Merci d’envoyer votre CV à c.dangelo@eurolondon.fr Merci de noter que seuls les candidats retenus seront contactés

  • Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team Germany. We are recruiting a Logistics Administrator for a fixed 12 month contract to be based in their office just outside Frankfurt am Main.    Logistic Administrator (m/f) Permanent Position / Frankfurt am Main area   As the new Logistics Administrator you will be working in the warehouse being in charge of the orders leaving and returns coming back. You will be speaking to customers and internal stakeholders and assisting them with the deliveries. You will report to the Service Manager.   Your new responsibilities Preparing orders by processing requests and supply orders Maintain inventory controls by collecting stock orders and printing requests Managing stock levels Managing returns Complete reports – data entry in to CRM system Maintain a safe and clean work environment by keeping workstation, shelves and pallet area neat   Your qualifications and experiences Ideally experience working with customers in a customer service or customer support role Ability to problem solve Any experience in warehouse management or logistics is of advantage Reporting skills – ability to use a ERP system Good documentation skills Good planning and time management skills Fluent German and a high level of English   Your new employer and how to get in touch Our client’s philosophy strongly emphasises co-operation and a strong team spirit, within a vibrant environment. This is a great customer focused role, working for a large international corporation. To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 340792. Alternatively call +49 (0)69219320.

  • Office Assistant (m/f/x) 3 month - temp2perm - Frankfurt - to start asap The Role: Your daily responsibilities will involve the following: • office management and supporting the team • acting as the first point of contact regarding external and internal requests • organising and coordinating business travels and travel expense accounting • prepare reports • organising meetings and manage calendars • correspondence in German and English • manage office procedures incl. equipment • other administrative duties The Requirements: • commercial education or a degree level qualification • fluent German and English • work experience in a similar role • excellent communication skills and very service-oriented nature • very good MS office skills If this piqued your interest, please send your English CV, your earliest entry date as well as your salary requirement with 5 bullet point why you are the perfect match for that role to:  c.bronzel@eurolondon.de Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com