Customer Support

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Job description: *Handle calls or emails in English and German as assigned by management, ensuring individual targets are met on a daily basis *Enter appropriate and correct data in respective data systems *Work towards SLA's as set by management *Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business *Carry out all other tasks as assigned by the management team *Strive for a first time resolution to all enquiries via call, email and social media *Support CRM, quality and incident management together with other administrative tasks *Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities. Skills: * Customer orientation * Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving) * Resilient, stress-resistant * Ability to calmly respond to customers/FPs even in unpleasant situations (worried, frustrated or angry customers/FPs) * Ability to develop trusting relationship with customers/FP * Team skills (supporting other team members and providing answers to questions to other colleagues) * Professional and friendly manner when interaction with customers/FPs Experience in Customer service would be advantageous but not necessary as full training will be provided. Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Managing customer relationships across multiple channels including phone, email and social media, maintaining a tone of voice reflective of the brand Use of numerous in-house software systems, CRM platform and payment gateways Dealing with an exciting mix of customer care and sales enquiries, totalling between 50 - 75 queries per day. Matters include but are not limited to; complaint handling, problem solving, liaising with internal stakeholders and processing monetary transactions. Additionally, this varied role gives you the opportunity to drive sales by providing expert product knowledge including size, fit & styling advice. Meeting targets across customer satisfaction results, response times and sales is also a key part of this role. WHAT SKILLS DO I NEED FOR THE ROLE? We are looking for individuals who are able to speak English and German as Native Speaker Previous Contact Centre experience preferable not essential Ability to handle difficult conversations and provide positive resolutions Natural confidence, strong listening skills and diplomacy skills Natural affinity in learning new systems and processes in a digital environment Computer literate in Microsoft Office or Google Suite as well as social media platforms Strong time management skills with the ability to plan, prioritise and meet deadlines. Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly French speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent French to be a part of their growing team in London! Within your role, you will be providing excellent service support for a wide range of customers in Danish and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in French and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Beauty industry Given the nature of the role candidates must have excellent command of both French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly Danish speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Beauty industry is currently looking for a Customer Service Representative with fluent Danish to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Danish and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Danish and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Beauty industry Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Danish Speaking Customer Support Are you looking for a new challenge? Are you fluent in Danish and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful, global company that helps people live a better life in more than 20 countries. They are looking for fluent German speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided. Job description: *Handle calls or emails in English and Danish as assigned by management, ensuring individual targets are met on a daily basis *Enter appropriate and correct data in respective data systems *Work towards SLA's as set by management *Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business *Carry out all other tasks as assigned by the management team *Strive for a first time resolution to all enquiries via call, email and social media *Support CRM, quality and incident management together with other administrative tasks *Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities. Skills: * Customer orientation * Efficient problem solving * Stress-resistant * Ability to calmly respond to customers * Ability to develop trusting relationship with customers * Team skills * Professional and friendly manner when interaction with customers Benefits: *22 K per year *Monday to Friday job (enjoy your weekend) *Barista in office for you! (tea, coffee, latte, mocha, juice, etc -all free) *Free breakfast Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Customer Support Representative - Ireland, Dublin-Dublin 2 DESCRIPTION Are you a ready to start a new career in Dublin, Ireland (city center location)? We have the new opportunity for you as a German Customer Support Representative. JOB DESCRIPTION My client is looking for an enthusiastic and talented Customer Support Representative - German Market to join fun and energetic team in Dublin on a full-time basis. You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support. You must be fluent in English and German. French is also advantageous, but not required. REQUIREMENTS Being fluent/native level of German and fluent level of English Familiarity with sales and customer support CRM Applications such as Salesforce.com Familiarity with cloud/Saas or remote access software a plus 1 year of relevant experience; technical and/or customer service experience is preferred troubleshooting OSX, Windows 10/8/7/Vista, and Windows Server platforms Knowledge of mobile platforms (iPhone, Android) a plus WHAT'S ON OFFER FOR YOU Excellent base salary of 29.000Euros and 5% bonus paid twice a year Paid training to keep you up to date on products and procedures. Excellent career advancement opportunities. International working environment. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • French Account Coordinator Are you looking for a new challenge? Are you fluent in in French and English and enjoy dealing with people and being part of a team? I am currently recruiting for an award-winning and quickly expanding company! Job description: *Help clients with enquiries *Help clients load information *Communicating regularly with current clients *Maintaining clients account records *Liaise with customer service on clients-related issues *Updating images and videos on the website *Assist with other administrative tasks within the team *Act as out-of-office contact for other members of the account management team Skills: *Fluent in French and English * Organized and methodical *Good computer skills *Ability to troubleshoot independently *B2B experience *General administrative skills, as well as experience within a customer-facing sector *Excellent communication skills and phone manner *Switched on Benefits: *23-27 K per year *25 days' holiday each year, with 10 allotted working from home days *Workplace pension with employer matching contributions up to 3% *Private health insurance, critical illness cover, life assurance and income protection *Flexible working hours Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • French Customer Nutrition Specialist Have you ever wanted to work with your best friend - your dog? Now you have this unique opportunity to join a big family of pet lovers where you can make a difference for all dog parents and their pet's nutrition. Key responsibilities: *Answering customer queries through different channels in French *Effectively communicate in English to other teams *Being effective in everything you do while always asking "How can we do this better?" *Helping to make recommendations on customers dog's diet. Requirements: *Fluent English and native/near-native level of French *Qualified vet nurse or Auxiliaire Specialise Veterinaire or a degree in Animal Science, Zoology, Applied Biology or similar *You'll be surrounded by dog's everyday so a natural love for dogs is needed!  What is on offer: *25 days of holiday (26 days after 2 years of service and 27 days after 3 years of service) *Discount for health and dental insurance *Regular team and social events *Free breakfast, coffee, tea, fruits and snacks *And free food for your dog all year around as well! Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a Mandarin and Cantonese speaker in London looking for new opportunity with a company that not only offers fantastic benefits, but also offers excellent opportunity for progression? We have a new exciting opportunity with one of our clients for a candidate who is able to speak fluent Mandarin and Cantonese and has solid customer service experience. You will be working only 4 days a week, 4 double shifts from 13.00 to 01.00 Requirements: - Fluent Mandarin and Cantonese - Office based customer service experience preferred - Excellent communication skills - Ability to work successfully in a team Your main responsibility will be to resolve and log incoming enquiries via email, telephone and live chat. You will aim to take possession of this enquiry or issue and make sure you follow it through to a resolution. You will also be expected to: *Act as a main contact for Asian clients in planning their ground transportation needs *Allocate international journeys to the appropriate service partner and ensure a smooth service delivery *Provide pro-active customer service at the highest standards *Providing quotations for both UK and International journeys *Supporting Tristar's US and HK offices *Working across different departments to ensure smooth handling of client requests *To be the primary point of contact for live customer issues and respond immediately to real time exceptions relating to "live" bookings *To report all issues thoroughly to the International Supervisor and suggest preventive measures for future occurrences, ensuring that incident reports are comprehensively completed with all relevant information *To place prior to travel calls ensuring the vehicles for our clients are on location before the collection time *Adhoc administrative tasks If you think you have the right experience for in this role, please apply with your CV, email w.yang@eurolondon.com or call on 0207 029 3799. I look forward to hearing from you!

  • My client is looking for a Hebrew speakers for a short 5 week project. This is going to be a coding role for a market research project. Keys skills would be: - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role expected to last 4-5 weeks. This is a HOME BASED role so you must have access to a laptop/computer to work from home. Training will be paid and in their office in London. Given the nature of the role candidates must have excellent command of both written and spoken Hebrew and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.