Customer Support

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • My client is looking for Norwegian and Danish speakers for a short 5 week project. This is going to be a coding role for a market research project. Keys skills would be: - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role expected to last 4-5 weeks. This is a HOME BASED role so you must have access to a laptop/computer to work from home. Training will be paid and in their office in London. Given the nature of the role candidates must have excellent command of both written and spoken Danish or Norwegian AND English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Tu parles français? You speak English as well? Und Deutsch ist für Dich auch kein Problem? If you are this language-pro you should go on reading. You strive for an exiting multilingual position in Customer Service? You already had the chance to prove your success? You want to work in an international company providing intellectual property services? Then you should apply today! My client, based in Munich, is looking for a Customer Service Executive (m/f) This is what you are doing: You are the first contact for your account of B2B clients and responsible for their daily support along all queries You are the key between Sales and Operations department You are responsible for keeping the database up to date Actively participate in identifying and resolving any issues This is you: Studies / apprenticeship Ideally 1-3 years of experience in Customer Service, Account Management or Inside Sales in a corporate environment Fluent language skills in French, English and German conversational level Independent, proactive and passion for details This is what you get: Innovative position in an enormously growing, stable and global company Development opportunities Lucrative salary with permanent contract Dynamic and proactive team   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to hear from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format with reference to Philip Karstedt p.karstedt@eurolondon.de  or call 0049 (0) 89 23 23 95 80.   All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • If you are a German speaking Customer Success Specialist who would like to work for one of the top, award winning CEOs in SaaS game in the US, read on… The company in question has been well established and is currently taking its market by storm! In the last 18 months they opened offices in Frankfurt, Dubai, Singapore and Melbourne, as well as acquired some of their competitors, clearing the path to success and increasing their market share. Their team of developers works tirelessly to upgrade the products and sales teams exceed their sales targets, hence why they need more people to strengthen their customer success teams and ensure the clients get the most of their software. For you to become the subject matter expert and provide clients with detailed knowledge and exceptional service, you will spend 4 weeks in their HQ in the US, receiving training and getting ready for the challenge! Not only you will work in multilingual, international team but also you will get the chance to travel abroad and meet with your clients face to face. Your main duties will include on boarding new clients, familiarising them with the software, training new users, answering their queries and helping them out through their journey. We are looking for energetic, passionate individuals and if you have the following, we definitely want to hear from you: *2-6 years of software training, on boarding, account management or technical customer support experience; *Strong relationship building skills; *Strong work ethic and drive. What's in it for you: *Competitive salary; *Bonus; *Private healthcare; *Pension scheme; *Clear career development plan; *Training in the US; *Fruit and snacks (a lot of them!); *Regular company socials (go-karting, wine tasting, bowling, etc.); *Gym discount; *Yoga in the office; *Puppies, massages, and a lot more!

  • I'm now working with a company promoting healthy lifestyle through their exclusive brand of products based in London. The company is now seeking a fluent to native Danish speaker to join their customer services team. The company also provides a great work-life balance with working hours between 8.00am-6pm, Monday to Friday. Moreover you'll be entitled to an excellent benefit package. Your key responsibilities in this role would be: *To build relationships with customers and deliver the highest levels of customer service. *To answer mainly inbound calls and emails from your customers *To process orders and deal with any order queries *To be able to help clients with questions on products, payments, order status *To support other team members and manager when needed Requirements: *Fluent Danish and English language *Previous experience with customer service is essential *Excellent communication skills *Good attention to details and ability to build effective relationships with customers If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to p.kubicskoova@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a determined, enthusiastic, friendly French speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Beauty industry is currently looking for a Customer Service Representative with fluent French to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in French and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in French and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Beauty industry Given the nature of the role candidates must have excellent command of both French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly German speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Beauty industry is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Beauy industry Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • My client is looking for a French speaking Market Researcher to join their team in a busy London office. This is an urgent temp role to start ASAP Hours are 11.30-19.30 Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Good communications skills would be beneficial for the role - Given the nature of this role candidates must speak fluent English and French Given the nature of the role candidates must have excellent command of both French and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Hebrew speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role The role is a very phone heavy position so candidates must be confident working over the phone. This is a temp role expected to last 4-5 weeks. Given the nature of the role candidates must have excellent command of both Hebrew and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Parli italiano? Deutsch ist für Dich kein Problem? You speak English as well? Et même le francais ne te poses pas de problème? If you are this language-pro you should go on reading. You strive for an exiting multilingual position in Customer Service? You already had the chance to prove your success? You are familiar with ERP systems and always able to make your clients happy? Then this is your chance, apply today! My client, based in the North of Munich, is looking for an International Customer Service Executive (m/f) This is what you are doing: You are the first contact for B2B clients and responsible for their support You always keep an eye on delivery dates and special inquiries of clients You manage your projects including smooth communication with all stakeholders This is you: Studies / apprenticeship in trade or industry Ideally 2 years of experience in Customer Service and knowledge in ERP systems Fluent language skills in Italian, German and English, French is a plus Independent, proactive and willing to go the extramile This is what you get: Innovative position in a growing international company Lucrative salary with permanent contract (38hrs/week) and retirement plan Coffee, beverages and changing lunch menu are included Flat hierachies and flexible work environmentes   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to hear from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format with reference to Philip Karstedt p.karstedt@eurolondon.de  or call 0049 (0) 89 23 23 95 80.   All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • My client is a world leading distributor of mobile accessories. This is a young and fast growing company providing cases, power and audio products for all major mobile phones and tablets. To strengthen their team in Bonn they are seeking a new Sales Support Executive with the focus on the German market.   Sales Support Executive  (m/f) Permanent Position/ Bonn   The Challenge As the new Sales Support Executive you will work closely together with the Head of Sales and the Account Manager. It will be your responsibility to support with the account management of the existing client base as well as support in regards to gaining new clients in the market. Your clients would come from the retail, ecommerce and corporate sector. Your key responsibilities will include: Assist and support the Account Manager on a day to day basis Help create proposals, contracts and presentations Assist in the sales reporting Support clients with any questions, problems or issues they might have Establishing and maintaining a strong relationship with the existing client base Assisting in the new business development Upkeep of the CRM database   The Right Candidate As the new Sales Support Executive you will have gained some first experience in a similar sales support, inside sales, back-office, client support and general admin role. Experience in a inside sales, sales support, back-office and general admin role Great customer service skills Experience in B2B retail or wholesale is of advantage Ability to work independently and manage priorities Very good MS Office skills, especially Excel and PowerPoint Fluent German and good level of English is essential: a further Scandinavian language is of advantage   The Benefits This is a fantastic opportunity for a sales support professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.     Interested? If you meet these criteria then please send your full application with the reference number 339599 via email to Karin Furberg at k.Furberg@eurolondon.de or give me a call at +49 (0)69 219 32 0.