Customer Support

Meeting the demands of the increasing drive to employ bi-lingual and multilingual contact centre and general customer services functions has been intrinsic to Euro London for over a decade. Delivering linguistically proficient and impeccably presented staff, either for the short or long-term, is a speciality we are proud of.

Our network of European offices and embedded, multi-lingual recruitment consultants allow Euro London to operate at the vanguard of language-based recruitment. Our Pan-European database updates every office in real time, so we know the who, when and where exactly when you need to. 

  • Calling All Graduates – Amazing Opportunity to get your foot in the door of a Market Leading Technology organisation.  This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. This is a Sales oriented role where you will be tasked with speaking with potential clients on a daily basis and demonstrating the technology to them online. You will answer their questions and show them how this technology can assist their organisation. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth. This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Your responsibilities: As a Business Development Representative you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities • Making outbound calls to prospects who have already expressed an interest in learning about the technology • Talk through the technology with the prospect and explain how it can benefit their business • Make contact with potential new clients • Present the technology via Webex or similar • Clarify confirmed interest from the prospect and forward to the Account Executives to close the business • Schedule appointments for Account Executives • Record information in  the CRM system   Your Profile: • You have recently graduated with a Bachelors level Degree • You have completed internships in a Customer focused role or have at least 6 months experience in a Customer facing role. • If you have worked in Retail or Hospitality that’s great, you can use your Customer Service and problem solving skills. • Don’t have any experience but recently graduated, lets talk!! • Fluent German and English is essential   Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team.   Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission.  

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with French OR Italian OR German plus English skills to provide a first class service to their customers! Customer Service French OR Italian OR German plus English! Frankfurt region The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting customer concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating customers on products •    Ensuring high-levels of customer satisfaction at all times The Requirements: If you have experience in the financial services/banking industry this is an advantage but not a must! You should present yourself professionally and be comfortable liaising with your customers on a remote basis. Other requirements include: •    French OR Italian OR German plus fluent English •    Ideally at least one year experience in a customer service role •    Previous experience in a call or service centre environment is ideal •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • I am currently working with a well recognised Airline This organisation is currently going through a transition phase and therefore to further develop their Sales function they are looking for a Sales Support Coordinator. As an Inside Sales Support Coordinator you will provide support to both trade partners and field sales team on enquiries in regards to fares and packages. You will also support existing Clients with their enquiries and provide support in tracking sales activities. Marketing support is also a key part of the role.     Sales Support Coordinator  Frankfurt Duties and Responsibilities As the Sales Support Coordinator your role is varied. You will support both Trade Partners and Field Sales teams as well as Existing Customers   Your role will include • Support trade partner communication of promotional campaigns and activities • Analyse Competitor Activities • Liaison with Marketing regarding marketing activities and agent communication • General Administrative duties  as well as Sales Support including problem solving by both phone and email to partners • Prepare proposals for Corporate Accounts • Marketing Activities including Social Media • Continuous update of databases   Your Background • You will be coming from a Travel and Tourism background and be passionate about travel • You enjoy multi tasking and supporting a number of markets at the same time • You have some previous Sales or Client Services Experience • Good coordination skills and have previously liaised with Marketing teams • Fluent English and German are essential   Interested? If you meet these criteria then please send your full CV via email to Emma Brady at  e.brady@eurolondon.de

  • Arbeiten Sie gerne in einem internationalen Umfeld? Möchten Sie täglich Kontakt mit Menschen haben und von Anfang an spannende Aufgaben übernehmen? Sind Sie ein Sprachentalent und möchten dies in Ihren Berufsalltag einbringen? Dann ist das vielleicht der nächste Schritt in Ihrer Karriere! Ich suche für eine internationale, stark wachsende Firma in München eine/n Mehrsprachiger Kundenbetreuer (m/w) (alle europäischen Sprachen) Zu Ihren Aufgaben gehören: ·         Telefonischer Ansprechpartner bei Schadensmeldungen im Bereich KFZ           und Reiseversicherung ·         Mehrsprachige Korrespondenz mit Versicherungnehmern, Werkstätten           und vielen anderen Dienstleistern ·         Organisation und Koordination erster Hilfsmaßnahmen für           Versicherungsnehmer auf internationaler Ebene ·         Administrative Aufgaben (z.B.: Rechnungsbearbeitung /Schadensregulierung)   Ihr Anforderungsprofil: ·         Fließende Deutsch- und Englischkenntnisse sowie jede  weitere           andere europäische Sprache ·         Service- und dienstleitungsorientierte Arbeitsweise ·         Ausgeprägte Kommunikationsstärke und Organisationstalent ·         Bereitschaft für Schichtdienst (Mo.-So., Nachtschicht) Warum bewerben? ·         Einen Arbeitsplatz in einer internationalen und stark wachsenden Firma           mit sozialem Bewusstsein ·         Flache Hierarchien ·         Kantine & Sportmöglichkeiten ·         Selbstständiges Arbeiten ·         Zentraler Arbeitsplatz, öffentliche Verkehrsanbindung  erreichen   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Manuela Ziegleder, m.ziegleder@eurolondon.de   Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.   Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.