English
German
Digital and Technology

1st-Level IT Support Specialist

Berlin, Germany
Permanent
25 days ago

Are you passionate about technology and ready to make a difference in the world of healthcare? Our client, a global leader in medical technology, is seeking a talented and motivated 1st-Level IT Support Specialist to join their dynamic team in Berlin!

Your Mission: As a 1st-Level IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our client's IT infrastructure. You'll be the first point of contact for internal users, providing top-notch technical assistance and problem-solving expertise. Your mission is to deliver excellent IT support to enable our client's teams to focus on advancing healthcare solutions for women worldwide.

Key Responsibilities:

  • Respond to and resolve IT support tickets in a timely and efficient manner.
  • Provide technical assistance for hardware, software, and network-related issues.
  • Collaborate with global IT teams to escalate and resolve complex problems.
  • Install, configure, and maintain end-user hardware and software.
  • Support remote and on-site users with a customer-centric approach.
  • Ensure compliance with IT policies and procedures.

Qualifications:

  • 💼 Minimum 1 year of experience in 1st-Level IT Support.
  • 🖥️ Proficient in troubleshooting hardware, software, and network issues.
  • 🤝 Excellent communication skills and a customer-centric mindset.
  • 🌐 Basic knowledge of ITIL processes.
  • 🇩🇪 Language C1 German is a must.
  • 🎓 IT-related certification (CompTIA A+, Microsoft Certified Professional, etc.) is a plus.

The Offer:

  • 🌍 An opportunity to contribute to cutting-edge healthcare technology.
  • 🚀 Professional growth in a global organization.
  • 🤝 Collaborative and inclusive work environment.
  • 💼 Competitive salary and benefits package.

Interested? Apply Now.