Customer Service
Administration, Operations & Business Support

Front Office Manager Lyon

Lyon, France
from €26k€ + bonus
20 days ago

This French company, established in major cities in France, offers its clients tailor-made office solutions, domiciliation services, and meeting rooms. It is currently looking for a Reception Manager in Lyon.

The main mission of the Reception Manager and their team is to ensure the smooth operation of the site on a daily basis.

The Reception Manager is responsible for the following tasks, in accordance with the company's standards:

Customer Service and Site Maintenance:

  • Professional reception of clients and visitors
  • Daily management of customer relations
  • Ensuring user satisfaction
  • Projecting a professional and high-quality image through impeccable dress code
  • Ensuring the proper maintenance and cleanliness of the spaces

Site Profitability & Commercial Aspect:

  • Cost management and optimization (e.g., verification of supplier invoices)
  • Upselling
  • Customer contract retention and renewals in collaboration with the Sales Manager
  • Monitoring customer payments and sending reminders if necessary according to the payment schedule, while overseeing monthly billing
  • Conducting commercial visits to your site for prospects and liaising with the Sales Manager to send offers by providing all necessary information


  • Ensuring the proper training of Receptionists
  • Ensuring the proper execution of their tasks
  • Elaborating monthly team planning


  • Smiling, dynamic, and autonomous personality
  • Sense of service and customer satisfaction
  • Native or bilingual French, English is a plus
  • Previous experience in team management is preferred (manager or assistant/associate)
  • Hospitality/Retail profile is welcome

Conditions / Salary and Benefits:

  • Monday to Friday work in shifts (8:30 am/4:30 pm or 10:00 am/6:00 pm)
  • Salary starting from €26,000 gross annual
  • Health insurance
  • Meal vouchers
  • Quarterly bonuses

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Only shortlisted candidates will be contacted.

Interested? Apply Now.