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  • Lead Development Representative with additional EU Language Fr/Dutch/Spa/Ita Disrupting the IT security market with over 1m cloud enabled products delivered, offering innovative solutions at an affordable price. The mission is to protect customer's applications and data from advanced threats by providing a comprehensive, easy to use IT security platform and delivering it with excellent customer support. The primary aim is to offer easy, comprehensive and affordable solutions for email protection, data protection and network and application security. More than 150,000 global customers put their trust in this company to help safeguard their employees, data and applications. Join a team on the forefront of cloud-based security and data protection. Functions and Responsibilities * Respond to inbound Web-Leads and LiveChat leads meeting or exceeding web response time targets. * Qualify inbound leads according to Lead Qualification criteria * Maintain current and accurate account and contact information on CRM (Salesforce) * Manage a structured pre-call planning, outbound, proactive calling and skills for opportunity qualification and objection handling * Actively promote our suite of solutions, products and services to prospects and customers. * Position solutions and new products to the existing client's customer base to drive cross and upsell opportunities. * Follow up and qualify new prospects from marketing-generated leads. * Disseminate potential opportunities to Reps, educating Rep as necessary about the opportunity. * Meet or exceed assigned lead metric goals. Required Experience, Skills and Education * Fluent in English and additional EU Language (Written form and dialogue). * Experienced in working in a busy multicultural environment. * A persistent, self-starter with a track record for success. * A team player with the ability to work in a high-energy sales team environment. * Positive and energetic phone, listening, and writing skills. * Ability to multi-task and operate successfully in a rapidly changing environment. * Proficient with standard corporate productivity tools (email, voicemail, MS Office). * At least basic understanding of computing technology and comfortable discussing technology with customers. * Exceptional written and oral communication abilities. (already mentioned above?) * Working knowledge of MS Office applications, Internet navigation and contact management software. * Good time management and organizational skills. * Keen to learn and take the initiative to build product knowledge. * Ability and confidence to hold business discussions in both native language and English. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • PLEASE NOTE BEFORE APPLYING: You must be able to speak French and Italian fluently, in addition to English. In speaking three languages fluently, you are at a distinct advantage in securing yourself a job. However, it's often difficult to find a company that values your multilingual skills, rewards you financially and offers opportunity for career progression. The position will be on a 6 month basis but could be extended longer and could even become a permanent position if your experience is adequate. For one lucky candidate, I have an exciting opportunity to work for an enormous multinational company that offers all three; a company which is a house-hold name all across the world. So what's the position? The position is essentially customer service. You will be the first point of contact for Italian and French speakers. There will be an element of order processing involved in the position in addition to liaising with teams internationally. What are we looking for? Requirements: - Fluency in French & Italian - Any sort of customer service experience a huge advantage What the above means is NO EXPERIENCE REQUIRED. We're looking for a sharp, personable and switched on candidate who can be taught to be an excellent quality customer service advisor. So what are you waiting for? Applying to this job is the next step forward in your career and I can't wait to receive your application. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751 I look forward to hearing from you. Theo.

  • Lead Development Representative with additional EU Language Fr/Dutch/Spa/Ita Disrupting the IT security market with over 1m cloud enabled products delivered, offering innovative solutions at an affordable price. The mission is to protect customer's applications and data from advanced threats by providing a comprehensive, easy to use IT security platform and delivering it with excellent customer support. The primary aim is to offer easy, comprehensive and affordable solutions for email protection, data protection and network and application security. More than 150,000 global customers put their trust in this company to help safeguard their employees, data and applications. Join a team on the forefront of cloud-based security and data protection. Functions and Responsibilities * Respond to inbound Web-Leads and LiveChat leads meeting or exceeding web response time targets. * Qualify inbound leads according to Lead Qualification criteria * Maintain current and accurate account and contact information on CRM (Salesforce) * Manage a structured pre-call planning, outbound, proactive calling and skills for opportunity qualification and objection handling * Actively promote our suite of solutions, products and services to prospects and customers. * Position solutions and new products to the existing client's customer base to drive cross and upsell opportunities. * Follow up and qualify new prospects from marketing-generated leads. * Disseminate potential opportunities to Reps, educating Rep as necessary about the opportunity. * Meet or exceed assigned lead metric goals. Required Experience, Skills and Education * Fluent in English and additional EU Language (Written form and dialogue). * Experienced in working in a busy multicultural environment. * A persistent, self-starter with a track record for success. * A team player with the ability to work in a high-energy sales team environment. * Positive and energetic phone, listening, and writing skills. * Ability to multi-task and operate successfully in a rapidly changing environment. * Proficient with standard corporate productivity tools (email, voicemail, MS Office). * At least basic understanding of computing technology and comfortable discussing technology with customers. * Exceptional written and oral communication abilities. (already mentioned above?) * Working knowledge of MS Office applications, Internet navigation and contact management software. * Good time management and organizational skills. * Keen to learn and take the initiative to build product knowledge. * Ability and confidence to hold business discussions in both native language and English. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Do you enjoy speaking with customers? Would you like to work for an international company? Would you describe yourself as energetic and enthusiastic? Then I have the perfect job for you!   My client is looking for a Customer Service Representative (m/f) Karlsruhe   Your new employer Our client is one of the world’s top 10 public SaaS companies and market leader in communication, customer engagement and support solutions, based in Boston. With millions of customers across the globe they are constantly looking to expand their business also in Germany, which is why they are looking for a new addition for their team in Karlsruhe.   Your day – to – day duties will include Provide full customer service experience to customers via telephone and online channels Ensure customer satisfaction Define, research and resolve issues quickly and accurately Address billing and pricing inquiries for customers Share feedback with other business areas such as Finance, Marketing, Development and Product Management Generate new and renewal sales The ideal candidate should have the following qualifications: Bachelor’s degree or equivalent Fluent in English and either French OR Italian Excellent customer service skills Ideally experienced in working in a fast – paced environment 1 year of relevant experience   Interested? If you meet these criteria then please send your CV to Yasmin Schulz at y.schulz@eurolondon.de . I look forward to hearing from you!   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com .      

  • This is an exciting new opportunity to work for an excellent company to provide sales administration support and proactively manage sales orders and queries across Europe. Key responsibilities: *Complete the processing of sales orders accurately and efficiently for customers *Liaise with customers via the phone and email developing effective relationships ensuring excellent customer services. *Provide order confirmations where required and other documents to allow the timely shipment and payment of goods including invoices *Reply to customer and Sales Representative queries relating to delivery and dispatch to ensure that any queries are resolved as soon as possible *Ensure all customers information is updated when required *Ensure all shipping documentation is managed effectively *Provide general administrative support to sales staff where required Skills required: *Fluency in Italian and English is essential *Previous sales order processing experience is essential *Excellent communication skills both written and verbal in order to establish good working relationships *Ability to work with multi-currency *Ability to work to tight deadlines and to be able to demonstrate excellent time management skills This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skill-set please send your CV in word format. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • The world's leading luxury jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in either German, French, or Spanish needed. *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • An amazing opportunity has arisen to work for a reputable and successful international organisation that has been experiencing continuous growth on a global level. Specialising in retail manufacturing and distribution, they are looking to expand their multinational Sales & Customer Service team. The new role will comprise of developing the Ecommerce global accounts and establishing new business in this territory. Languages highly desirable for the role would include, fluency in German, Italian or French. The successful candidate will have previous experience within sales or customer services or a commercial B2B role. Experience in Ecommerce would be highly advantageous. Your duties will include: *Managing a portfolio of Ecommerce global customer accounts *Generating new business *Handling customer queries and offering excellent levels of customer service *Maximising revenue by exploring all sales opportunities *Working towards sales targets and set KPI's *Playing a Key role as part of a small team *Occasional travel to trade and consumers shows and customer offices in Europe. You will be dynamic and confident with an excellent telephone manner. You will thrive in a customer driven, sales orientated environment looking to satisfy your customer needs in a professional and courteous manner. This role would suit a recent graduate or 2nd jobber looking to further their career in international business. For more complete information, please send your CV to the link provided. The role is to start ASAP and is based in Wrexham. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with French OR Italian OR German plus English skills to provide a first class service to their customers! Customer Service French OR Italian OR German plus English! Frankfurt region The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting customer concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating customers on products •    Ensuring high-levels of customer satisfaction at all times The Requirements: If you have experience in the financial services/banking industry this is an advantage but not a must! You should present yourself professionally and be comfortable liaising with your customers on a remote basis. Other requirements include: •    French OR Italian OR German plus fluent English •    Ideally at least one year experience in a customer service role •    Previous experience in a call or service centre environment is ideal •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

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