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  • Customer Account Manager - Italian - £25,000 per annum - near Burton on Trent A new role for a fluent Italian speaker with excellent communication skills has arisen within an international healthcare company situated close to Burton upon Trent. This is a highly communicative role with external clients in hospitals and clinics and also within the departments liaising internally. Industry experience is relevant but more importantly is a high level of customer service and commitment to a busy international team. Your core duties will include: Be the Healthcare Professional contact point on all Access Programs * Identify operational efficiencies and program enhancements and discuss with project management team * Support Physicians throughout the request process, ensuring all questions are responded to promptly * Ensure all ordering physicians and delivery sites are verified * Manage situations where customers are distressed in a calm and solution focused manner * Advise customers on the regulatory landscape in their market, with support from the regulatory team * Ensure quality and regulatory requirements are met and ensure all country-specific requirements are followed * Support the EAP team when required at client meetings or conferences both in and outside the UK * Promote patient centricity throughout all programs Skills required for the role include: Customer services experience for at least 1-2 years ideally within the pharmaceutical industry but not essential. * Outstanding track record of customer facing service levels * Knowledge of EAP regulatory landscape Effective presentation skills, relationship building and networking skills * Computer skills including proficiency in use of Microsoft Word, Excel, PowerPoint, * Effective time management skills and ability to manage competing priorities * Bachelor's degree in a Healthcare/Science related subject would be ideal * A skilled and compelling communicator who can motivate, effectively manage customer expectations For this role it is essential to speak with fluent Italian and English. If you feel you meet the requirements and are looking for an exciting career within the healthcare industry offering optimum service levels, please send your CV to the email provided. Full training will be provided adapting to the current climate, excellent remuneration and working environment. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with German and English skills to provide a first class service to their customers! Customer Service Representative – German and English! Frankfurt region, Full-time, Permanent The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting client concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating clients on products •    Ensuring high-levels of client satisfaction at all times The Requirements: My client would like to see a Degree level qualification. If you have experience in the financial services/banking industry this is an advantage. You should present yourself professionally and be comfortable liaising with your clients on a remote basis. Other requirements include: •    Fluent English and German (written & spoken) •    Ideally at least two years in a customer service role •    Previous experience in a call or service centre environment •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to be a part of this exciting new department and take part in an intensive 4 week training course •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

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