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  • If you are a Dutch speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required Minimum 1 year of experience in B2B Wholesale experience Fluent Dutch with great level of English Able to build and maintain good working relationships with clients Attention to detail Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • The world's leading luxury jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in either German, French, or Spanish needed. *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • French Customer Nutrition Specialist Have you ever wanted to work with your best friend - your dog? Now you have this unique opportunity to join a big family of pet lovers where you can make a difference for all dog parents and their pet's nutrition. Key responsibilities: Answering customer queries through different channels in French Effectively communicate in English to other teams Being effective in everything you do while always asking "How can we do this better?" Helping to make recommendations on customers dog's diet. Requirements: Fluent English and native/near-native level of French Qualified vet nurse or Auxiliaire Specialise Veterinaire or a degree in Animal Science, Zoology, Applied Biology or similar You'll be surrounded by dog's everyday so a natural love for dogs is needed! J What is on offer: 25 days of holiday (26 days after 2 years of service and 27 days after 3 years of service) Discount for health and dental insurance Regular team and social events Free breakfast, coffee, tea, fruits and snacks And free food for your dog all year around as well! Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • French Customer Service Specialist Have you ever wanted to work with your best friend - your dog? Now you have this unique opportunity to join a big family of pet lovers where you can make a difference for all dog parents and their pet's nutrition. Key responsibilities: *Answering customer queries through different channels in French *Listen closely and understand what customer needs and offer them the best service *Effectively communicate in English to other teams *Being effective in everything you do while always asking "How can we do this better?" Requirements: *Fluent English and native/near-native level of French *Ability to handle tricky questions and situations the customers might approach you with *Good attention to details *Experience with Customer Service *You'll be surrounded by dogs everyday so a natural love for dogs is needed!  What is on offer: *25 days of holiday (26 days after 2 years of service and 27 days after 3 years of service) *Discount for health and dental insurance *Regular team and social events *Free breakfast, coffee, tea, fruits and snacks *And free food for your dog all year around as well! *Competitive salary - will be discussed at the interview! Location: Richmond Working hours: Monday to Friday

  • If you are a German speaking who would like to join a prestigious company read on… The company with more than 15 years of history on purchase of attraction tickets and experience. They are lead broker for the major Florida theme parks and they operate in several territories. Do you want to be part of a company that has ambitious planes for 2019 and beyond? Responsibilities -First point of contact with German speaking and international customer. -Ensuring all complaints, payments, return, notifications, cancellations and email are responded. -Checking documentation, good communication and effective. -Providing an exceptional/effective customer service during the process and after sales. Profile required -Excellent German skills. -Acquainted with reservation systems e.g. take on bookings, the suppliers booking systems, book tickets.. -Tourism experience will be desirable -Experience on the phone with customers: e.g. call centre If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Experienced Hospitality Sales Manager looking for a new challenge? I am working with a leading UK based brand in the process of opening their first innovative aparthotel concept here in Frankfurt. This organisation is experiencing considerable growth with their high quality brand of living and co-working brands and Frankfurt is part of that expansion with their first Aparthotel outside the UK. Be part of an exciting start up phase for this established brand and make your mark as the Sales Manager for the Hotel Opening.    Sales Manager Duties and Responsibilities As the new Sales Manager you will be instrumental in developing strategies for new revenue streams and proactively selling the hotel within the market. You will work closely with the General Manager to ensure a successful opening of the hotel and will continue to manage and maintain a client portfolio in order to further develop business.   Your role will include • Identifying and engaging with potential corporate accounts • Driving sales opportunities • Acting as sales ambassador • Driving sales activity for the hotel including show rounds and brand education • Presenting hotel to national and regional travel agencies • Managing and supporting sales events • Management reporting   Your Background • You will have at least two years experience as a Sales Manager from a hospitality background • You will be looking for a next step in your career with challenges and built in career progression with a growing organisation • Fluent German and English Interested? If you meet these criteria then please send your full CV via email to Emma Brady at e.brady@eurolondon.de

  • Genießen Sie einen abwechslungsreichen Arbeitsalltag? Sind Sie gerne im Kontakt mit anderen Menschen und beraten diese? Möchten Sie für ein erfolgreiches Unternehmen voller passionierter Angestellter arbeiten?   Dann sind Sie hier genau richtig!   Mein Kunde, ein Anbieter einer Booking Plattform speziell für Nischen - Hotels und Ferienwohnungen, sucht derzeit einen Customer Services Advisor am Standort Düsseldorf.   Zu Ihren Aufgaben gehören Beratung und Beantwortung von Kundenanfragen über verschiedenste Kanäle ( Telefon, Live – Chat oder über Web Portale) im Bezug auf das kundeneigene Buchungssystem Zusammenarbeit mit einzelnen Kunden sowie auch Unternehmen wie Booking.com, Expedia, Laterooms etc. Analyse von zugetragenen Problemen inklusive Reporting von beobachteten Trends Erfüllung von KPIs zur Kundenzufriedenheit   Ihr Profil Sie arbeiten gerne mit Kunden und sind ein Organisations – und Multitasking - Talent Ihre Deutschen und Englischen Sprachkenntnisse sind exzellent Sie haben bereits erste Erfahrung im Kundenkontakt   Interessiert? Diese Benefits werden geboten: Attraktives Gehalt Interne Trainings (auch in Büros in anderen Ländern) Work-Life Balance Ein junges, internationales Umfeld und ein ausgezeichnetes Team-Spirit   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann senden Sie bitte Ihre Bewerbungsunterlagen an y.schulz@eurolondon.de Für weitere Fragen stehe ich Ihnen jederzeit gerne unter + 49 (0)69 219 320 zur Verfügung.   Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen, so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de .

  • If you are a Customer Experience Team Lead who would like to join a luxury fashion brand company read on… The company has been providing the coolest clothes created by curated in-house, from store design and develop to their brand. They are expanding their business and they have a very exciting plan, providing an exceptional customer service. Do you want to contribute to this? Responsibilities -Responsible for daily operations and ensuring the department capacity and keep service levels. -Increase the customer satisfaction scores. -Managing a multilingual team, control their performance, development and HR administration. Profile required -1-2 year's previous Team Lead/Supervisor/Management experience -Leadership and management skills -Quick learner, solution-oriented and problem-solving skills -2ND language will be a bonus. -Night shift experience is also preferable but not essential. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • If you are a German speaking who would like to join a prestigious company read on… The company with more than 15 years of history on purchase of attraction tickets and experience. They are lead broker for the major Florida theme parks and they operate in several territories. Do you want to be part of a company that has ambitious planes for 2019 and beyond? Responsibilities -First point of contact with German speaking and international customer. -Ensuring all complaints, payments, return, notifications, cancellations and email are responded. -Checking documentation, good communication and effective. -Providing an exceptional/effective customer service during the process and after sales. Profile required -Excellent German skills. -Acquainted with reservation systems e.g. take on bookings, the suppliers booking systems, book tickets.. -Tourism experience will be desirable -Experience on the phone with customers: e.g. call centre If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Currently in a Level 1 or 2 Technical Support role and is looking for a step up? Do you have experience in Client Servicing?  Strong understanding of fundamental IT Concepts? Then read on!  Our client, an established global player in the FINTECH industry is looking for a Technical Client Services Manager to join their growing team.  Key Responsibilities: Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software via phone and email Assist with identification of software bugs and work with internal teams to manage through to resolution Resolve technical problems or business workflow issues during initial client communication Investigate and manage trading problems Assist clients identify issues with underlying hardware infrastructure Perform regression testing of full range of products and features on our platform Effectively manage the escalation process for any incidents that cannot be resolved immediately Key Requirements:  2-3  years of relevant Level 1& 2 Support Experience Strong communication skills is a MUST Working experience in Banking OR Financial Services OR FINTECH;  client services, middle office, back office of a global markets sales & trading division or other FX or treasury environment would be a PLUS Good academic background, degree educated (minimum Bachelors, in a Computing based discipline, other degree subjects will be considered depending on experience) Good experience and understanding of fundamental IT concepts (Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting)   Good organizational skills, ability to work under pressure and to meet tight deadlines Ability to communicate technical/product information to a non-technical audience Excellent sense of customer service (detail- and service-oriented) Self-motivated with a proactive and consistently high output work ethic    Interested in taking the next step as a Technical Client Services Manager? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de   I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

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