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Customer Services Administrator - Medical Sector

Are you interested in joining an international team? Do you enjoy being in contact with customers?

Then, this position is for you!

Our client is in the medical devices industry and help improve people’s lives.

Role

You will have a global view of the daily business of the service. You will work with internal team (logistic, engineer, Sales Admin, Service manager) and customers. You will provide a high level of service to customers on incident management, invoicing, maintenance contracts and organize the activity of the office around customer’s needs. You will be responsible for the following duties:

  • Receive and open service request from customers
  • Customer claims follow up with internal team
  • Following up on customer quotations
  • Raise customers’ orders, control & invoicing
  • Maintenance contract offer to customers
  • Planning management of preventive visits
  • Events analysis on customer installed base
  • Follow up of repairs
  • Oracle database update
  • Digitalization on Oracle of all archives generated

Requirements

  • Perfectly fluent in French & English.
  • Experience of working on an Administrative Customer Service position.
  • Experience of the medical, pharmaceutical industry will be highly valuable.
  • A real desire to evolve within a lifesaving industry and grow with the company. 
  • Experience within an international environment. 
  • Excellent proven customer service skills (dealing with internal and external customers)

Other details:

Growing opportunities within the company, full training and supportive environment

Salary: basic + bonus + Benefits (Lunch Vouchers, Mutuelle, Life Insurance, Pension fund)

Please send your CV to c.dangelo@eurolondon.fr

Please note that only shortlisted candidates will be contacted

German Speaking Customer Service Administrator

This is not a call-centre job where you would be expected to be on the phone all day. Far from it.

Every now and then, I visit my clients to get an understanding of the work atmosphere and what sort of candidate would fit in best there. I can honestly say that whichever candidate is able to secure themselves a job at this company, will not only have gained themselves a fantastic job that pays well and offers opportunity for growth, but also will join a team of welcoming and friendly colleagues that will make coming to work enjoyable.

Here is just a few of the responsibilities you will be asked to do in the diverse and fast-paced position:

- Order processing
- Building relationships with existing customers
- Answering and taking possession of customer issues (in English and German)
- Travel to Germany (all expenses paid) at least twice a year
- Supporting the English speaking team with similar issues

These are just a few of the responsibilities you will be given. No day will be the same working at this company!

So why work at this company?

- Beautiful modern office with great facilities for lunch and for parking
- Great opportunity for progression with the possibility of advancing your career alongside the growth of the company
- Competitive salary benefits
- Great colleagues and office atmosphere
- A diverse job. Not a call centre and not repetitive in any sense of the word.

So what are you waiting for? I have one position to fill, which means only one candidate will be lucky enough to join this company.

If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751.

Store Manager (m/f) at Patagonia

Do you have experience in retail, ideally fashion or outdoor sports? Your primary goal work is to make our world just a little bit better and going green is not only a saying, but a way to live by for you? Are you looking to join a company that prides itself in being sustainable and donating 1% of their sales to worthy causes?

Then you will love Patagonia!!

They are in business to save our home planet. Your role will contribute to this mission by setting up and leading our new store in the beautiful city of Munich.

Store Manager (m/f)
 

Key accountabilities:

• Ensure the store provides the highest level of customer service possible

• Be personally available to all customers to identify their needs and address their questions or concerns

• In conjunction with the HR Europe team, hire people who pursue passions that relate to our products and philosophy

• Inspire, train and develop the store employees and maintain a positive work environment

• Achieve budgeted revenue goals and monitoring expenses

• Maintain high merchandising values that reflect the Patagonia image

• Uphold our company's mission and be a voice in the community on environmental and community issues, using the store as a theatre to bring the issues to life to educate and inspire our customers

 

Pre-requisites:

• Ideally 2 to 5 years of experience in retail store management

• Language skills: Fluent in German and English. Other languages are a plus

• Have an outstanding ability to lead and motivate employees

• Provide excellent customer service

• Be proficient in Microsoft Word, Excel, Outlook and Retail Pro or similar

• Have strong linkage with the Patagonia business and mission statement

 

If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV in English via email in word format to Giulia Severn – g.severn@eurolondon.de

Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

 

 

Store Manager (m/w) bei Patagonia

Hast du Erfahrung im Einzelhandel, idealerweise in der Fashionbranche oder im Outdoor-Sportbereich? Dein Ziel ist es, unsere Welt ein wenig besser zu machen und "going green" ist nicht nur ein Sprichwort, sondern auch deine Lebenseinstellung? Bist du auf der Suche nach einem Unternehmen, das stolz darauf ist, nachhaltig zu sein und 1% seines Umsatzes für wohltätige Zwecke spendet?

Dann wirst du Patagonia lieben!!

Ihre Mission ist es, unseren Planeten zu retten. Durch den Aufbau und die Leitung ihres neuen Ladens in München leistest du dazu deinen Beitrag.

Store Manager (m/w)

Hauptaufgaben:

• Eigenverantwortliche Leitung des Stores

• Persönlicher Kontakt mit den Kunden um sicher zu stellen, dass sie den bestmöglichen Service erhalten

• In Zusammenarbeit mit dem HR-Team bist du verantwortlich für die Auswahl des engagierten Personals

• Führung, Coaching und Weiterentwicklung des Store Teams und Aufrechterhaltung eines positiven Arbeitsklimas

• Budget- und Umsatzverantwortung und Überwachung der Ausgaben, inkl. regelmäßiges Reporting

• Verantwortlich dafür dass das Visual Merchandising das Patagonia Image widerspiegelt

• Botschafter der Patagonia Misson und Sprachrohr für Angelegenheiten in Bezug auf Umwelt und Gemeinwesen in München, Nutzung des Ladens als Plattform um unsere Kunden zu inspirieren.

 

Profil:

• Zwei bis Fünf Jahre Berufserfahrung als Store Manager in vergleichbarer Position wünschenswert

•  Sehr gute Deutsch- und gute Englischkenntnisse

• Motivierende Führungspersönlichkeit und Team Player

• Gute Microsoft Office und Handelssystem (RetailPro) Kenntnisse

• Starke Verbindung mit der Patagonia Mission und Philosophie

 

Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf in Word Format in Englisch zusammen mit Ihren Zeugnissen an
Giulia Severn, g.severn@eurolondon.de

Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.

Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.

Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de

European Sales Administrator - French spkg

A respected and international supplier of high technology to an array of industries, is looking to recruit a fluent French and English speaking International Sales Administrator for their Halifax office.

The successful candidate will be required to speak fluent French and English, both spoken and written. Some of your main duties for the role will include: Accurate customer order entry;Accurate customer order pricing;Produce accurate, professional quotations including all additional charges; Deal efficiently with telephone/fax orders and enquiries; File transactions in an efficient, orderly system;Liaise with internal and external suppliers regarding availability of products.

Ideally, you will have at least 6-12 months office/commercial experience within client services or sales. You will have up to date PC skills, including Microsoft Office and have an excellent clear telephone manner with the ability to multitask and work to a high standard. For more details regarding the job spec please send your CV to the email provided. Ideal for car drivers or candidates living within the local area. Also, candidates willing to relocate to the local area will be considered.

Please note that we can only consider applicants who already hold a full UK work permit.

Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com


Field Service Administrator

Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team in Germany.

We are recruiting a Field Service Operations Associate to be based in their office just outside Frankfurt am Main.

Field Service Operations Associate (m/f)

Permanent Position / Frankfurt am Main area

 

As the new Field Service Operations Associate it will be your responsibility to provide administrative support in areas relating to the service of the medical devises. This will include working closely together with the Field Service Engineers. You will work across the departments Operations, Customer Success and Analytics with the aim of aiding the Process Improvements within the department.

Your new responsibilities will include:

  • Deliver clear, effective and efficient support both internally and externally
  • Identify issues in the service provided by collecting feedback and analyzing data and then develop effective solutions to fix the issues
  • Managing and updating the ERP system
  • Maintain and generate the metrics and reports
  • Coordinate the Field Service Engineers activity
  • Coordinate spare parts, shipment and inventory control
  • Oversee the order of spare parts from Field Service Engineers when needed
  • Coordinate return shipments

 

Your qualifications and experiences

  • Ideally experience working in a similar customer oriented administrative role. This can include order management, claim management, logistics support, supply chain support, customer service, sales administration etc.
  • Ability to problem solve
  • General understanding of technical equipment would be of advantage, but not necessary.
  • Reporting skills – ability to use a ERP system
  • Good MS Office know-how
  • Good documentation skills
  • Good planning and time management skills
  • Fluent German and a high level of English

 

Your new employer and how to get in touch

This is a great chance to work for a large international corporation and I would be happy to receive your application! 

To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 341053. Alternatively call +49 (0)69219320.

Customer Services Director

Ceci est une belle opportunité de direction au sein d’une entreprise dynamique en constante quête d’amélioration!

Poste                

Vous définissez et mettez en œuvre la politique de relations avec la clientèle, afin d'optimiser la performance de l'entreprise et d'accroître la satisfaction du client. Vous défendez et portez la stratégie qualité client auprès de l’ensemble des directions.

A ce titre, vous managez les équipes du service client et supervisez leur efficience, la qualité des réponses apportées et les réclamations.

Management :

  • Manage et encadre les équipes du service client, du support client technique et commercial. Motive les collaborateurs, évalue les performances individuelles et collectives, veille au bon climat social tout en assurant leur montée en compétences.
  • Met en place les indicateurs de suivi de la satisfaction du client, suit leur évolution, les analyse.
  • Analyse les raisons d’appels, garantit la qualité des informations remontées aux autres départements afin de mettre en place les actions correctives, met en place et organise des sessions de retour sur expérience régulières avec les services techniques et commerciaux.
  • Définit les règles et les pratiques de réponse au client (best practices) par type de canal (courrier classique, téléphone, Internet ou messagerie électronique) et s’assure de leur application par les équipes.

Ecoute client et analyse de la satisfaction :

  • Pilote les process et les actions visant à développer la connaissance client de l’entreprise, la compréhension des besoins, des attentes et de la perception des clients.
  • Propose les enquêtes de satisfaction clients, les met en œuvre, participe à l'analyse des résultats, les communique en interne auprès des équipes et des autres directions de l'entreprise, identifie des axes d'amélioration et suit leur mise en place.

Développement de projets :

  • Suit et aide au déploiements de projets transverses et d’amélioration à la stratégie.
  • Suit et synthétise les actions internes d’amélioration de la culture client.
  • Travaille en étroite collaboration avec l’ensemble des opérationnels de l'Entreprise pour répondre efficacement et rapidement aux clients. Déploie les process nécessaires.

 

Profil

  • Bac+5 ou équivalent en Commerce, Management, Stratégie.
  • Expérience de 10 ans minimum dans le management d’équipe.
  • Expérience approfondie en centre d’appels
  • Forte culture clients et orienté(e) résultats.
  • Leadership et capacité à travailler en transverse
  • Aptitude à écouter, à communiquer et à motiver ses équipes.
  • Grande énergie, capacité de travail, gestion du stress, réactivité et autonomie. Sens des responsabilités pour être le garant de la qualité, de la bonne conduite des opérations et de l'atteinte des objectifs
  • Anglais bon obligatoire.

 

Autres détails :

Poste basé à MONACO

Contrat Monégasque : sécurité sociale et Allocations familiales Monégasques

Avantages société : Salaire fixe + variable + prime d’intéressement + 13ème mois, Tickets Restaurants

 

Merci d’envoyer votre CV à c.dangelo@eurolondon.fr

Merci de noter que seuls les candidats retenus seront contactés

Recruitment Consultant (m/w)

Ein multikulturelles Arbeitsumfeld ist für dich ein Muss und im Team mit positiven Menschen, die genauso ambitioniert sind wie du, würdest du auch endlich gerne mal arbeiten?

Ein Job, wo deine Persönlichkeit nicht strukturiert und eingezwängt, sondern mit individuell abgestimmten Incentives (vom Einhornstifthalter über einen goldenen Taschenrechner bis zum Harry Potter Portemonnaie ist schon alles dabei gewesen) noch gefördert wird, hört sich endlich nach deiner Berufung an?

Dann lies unbedingt weiter!

 

Wir suchen eine/n Personalberater/in für unser Team hier im Münchner City Center Büro!

 

Recruiting ist nicht unbedingt ein “auf den ersten Blick” Job, nicht so offensichtlich als Karriereziel, dass man es unbedingt studieren oder lernen würde.

Aber für Menschen wie uns, „peoples people“, Multitaskers, die gleichzeitig Vertriebler, beste Freunde, Berater, Financiers, Psychologen sein wollen und können, ist es bei genauem Hinsehen definitiv Liebe auf den ersten Blick.

Wenn du gerne täglich mit den unterschiedlichsten Charakteren arbeitest, Spaß daran hast, fremden Leuten am Telefon zu erzählen, dass sie nun aber wirklich mit dir zusammenarbeiten sollten, damit du ihnen das beste Talent für ihre Firma suchst, gerne einem bunten Potpourri an Kandidaten dabei hilfst, den nächsten Schritt in ihrer Karriere zu machen und, most importantly, wenn du finanziell motiviert bist und dich daran erfreuen kannst, dir deine nächste Provision auszurechnen und zu überlegen, wohin du denn als nächstes reist oder welche Handtasche als nächstes deine wird, dann bist du richtig bei uns!

Wir kommen aus der Hotellerie, Gastro, aus dem Retail oder ganz klassischen Assistenzpositionen, haben aber alle eins gemeinsam: In unseren Adern fließt Recruiterblut!

Also egal, wo du herkommst, wenn du dich mit dem oben geschriebenen identifizieren kannst, schreib uns!

Schicke deine Bewerbung gerne noch heute an: Giulia Severn g. severn@eurolondon. de. Da wir ja international unterwegs sind, schick gerne den CV auf Englisch, das ist nämlich unsere Unternehmenssprache, meist gerne auch gemischt mit Italienisch, Deutsch, Spanisch oder Französisch, für einen neuen Mix sind wir natürlich auch offen! Gerne könnt ihr bei Fragen auch anrufen unter 089/232395810.

Rezeptionist /in

Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you!

Our client, a global and renowned law firm, is currently seeking the worlds best

Receptionist (m/f)
Full Time in Frankfurt

Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.

Responsibilities:

As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:

  • Processing incoming phone calls
  • Welcoming clients and visitors to the office
  • Ensuring tidiness and a good standard of housekeeping in the reception and other client areas.
  • Ordering and preparing catering for client meetings.
  • General Office Duties
  • Developing and maintaining relationships with client representatives  
  • Checking meeting rooms and the office in general in order to ensure presentable and tidy space.

Requirements:

My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include:

  • Very good written and verbal communication skills
  • Pleasant, approachable and professional "can do" attitude.
  • Strong ability to develop and maintain excellent relationships with the team, internal and external customers
  • Fluent German and English (both written & spoken)
  • Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity
  • A hotel or office orientated education
  • A professional attitude and lots of common sense
  • Ideally a minimum of 2 years experience in a similar role or office environment

Why Apply?

As new member of the reception team you will

  • Have the opportunity to work at an international organisation and use your English everyday
  • Be part of a young team
  • work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer)

Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you!


If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.

 

Business Development Manager - Finance Sector, DACH and CIS

I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities.

With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact.

They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies.

To strengthen their team in Frankfurt they are seeking a new Business Development Manager with the focus on the DACH and CIS region

Business Development Manager – DACH and CIS

Finance Sector

The Challenge

This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation.

As the new Business Development Manager it will be your responsibility to expand the market share throughout the DACH and CIS region.

As a Consultative Sales driven individual you will:

  • Both initiate and close Sales of subscription services
  • Developing business through regular meetings with clients throughout the region
  • Facilitate Asset Management focused round table debates and conferences between organisation and senior business executives
  • Identify and establish relationships with key stakeholders within potential new business
  • Work closely with MD to create and execute strategies to sell subscription products
  • Management of the contract and approval process on new business
  • Build a portfolio of satisfied clients and further develop the existing client base
  • Follow up on marketing campaigns

The Right Candidate

You will have a proven track record in Business Development with a strong Consultative sales approach

  • Experience of selling at a senior level and mapping business requirements across an organization
  • Ability to successfully turn cold called prospects into solid business contacts, however quality Consultative calls are the key to success.
  • Experience within the Finance sector and the ability to develop a network within Bank, Funds and Financial Organisations
  • Strong organizational skills, with the ability to work on multiple projects with multiple deadlines
  • Excellent listening, oral, and written communication skills
  • Strong analytical and problem-solving skills to identify sales gaps
  • Ability to work independently and manage priorities
  • Fluent German and English is essential: further European languages are of advantage

The Benefits

This is a fantastic opportunity for a Consultative Sales professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV. 

Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de

Turkish Speaking Market Researchers Needed

Are you a fluent Turkish speaker with some market research experience?

My client is looking for a Turkish speaking Market Researcher to join their team in a busy London office.

Keys skills would be:

- Telephone based experience
- Good IT skills
- Some market research experience would be beneficial
- Some translation experience would be beneficial
- Good communications skills would be beneficial for the role

This is a temp role starting immediately for 2-3 weeks.

Given the nature of the role candidates must have excellent command of both Turkish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

German Speaking B2B Market Researchers Needed!!

Are you a German speaker looking for a bit of temp work for a couple of months?

We are working with a leading Market Research company in central London and they are looking for a German speaking Market Researcher to join their team.

Keys skills would be:

- Telephone based experience
- Good IT skills
- Some market research experience would be beneficial
- Some translation experience would be beneficial
- Good communications skills would be beneficial for the role

This is a temp role until mid October doing high level B2B market research. The role is to start immediately and can be full or part time.

Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.
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