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International Operations Manager

Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region.
The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team.

Responsibilities

Service operations:

Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality).
Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines.
Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs.
Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases.

Salesforce administration:

Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved.
Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories.
Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation.
Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce.
Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders.

Projects and process management:

Map the key business processes, document and ensure they are reviewed frequently for updates.
Manage operations planning and reporting.
Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business.
Design and implement the necessary automation of processes and systems across the region.
Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected.
Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes.

Team management:

Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement.
Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy.

Qualifications and experience

Minimum Bachelor's Degree in a business or IT related field required.
Minimum of 3 years of experience leading a diverse group of support functions.
Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience.
Certified Salesforce Sales Cloud and Administrator.
Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques.
Experience in managing teams across different locations, coaching, mentoring.
Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc.
Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

European Sales Administrator - French spkg

A respected and international supplier of high technology to an array of industries, is looking to recruit a fluent French and English speaking International Sales Administrator for their Halifax office.

The successful candidate will be required to speak fluent French and English, both spoken and written. Some of your main duties for the role will include: Accurate customer order entry;Accurate customer order pricing;Produce accurate, professional quotations including all additional charges; Deal efficiently with telephone/fax orders and enquiries; File transactions in an efficient, orderly system;Liaise with internal and external suppliers regarding availability of products.

Ideally, you will have at least 6-12 months office/commercial experience within client services or sales. You will have up to date PC skills, including Microsoft Office and have an excellent clear telephone manner with the ability to multitask and work to a high standard. For more details regarding the job spec please send your CV to the email provided. Ideal for car drivers or candidates living within the local area. Also, candidates willing to relocate to the local area will be considered.

Please note that we can only consider applicants who already hold a full UK work permit.

Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com


German Speaking Customer Service Advisor

Every now and then, I visit my clients to get an understanding of the work atmosphere and what sort of candidate would fit in best there. I can honestly say that whichever candidate is able to secure themselves a job at this company, will not only have gained themselves a fantastic job that pays well and offers opportunity for growth, but also will join a team of welcoming and friendly colleagues that will make coming to work enjoyable.

Here is just a few of the responsibilities you will be asked to do in the diverse and fast-paced position:

- Order processing
- Building relationships with existing customers
- Answering and taking possession of customer issues (in English and German)
- Supporting the English speaking team with similar issues

These are just a few of the responsibilities you will be given. No day will be the same working at this company!

So why work at this company?

- Beautiful modern office with great facilities for lunch.
- On site cinema and masseuse
- Great opportunity for progression with the possibility of advancing your career alongside the growth of the company
- Competitive salary benefits
- Great colleagues and office atmosphere
- A diverse job.

So what are you waiting for? If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751.

Field Service Administrator

Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team in Germany.

We are recruiting a Field Service Administrator to be based in their office outside Cologne.  

 

Field Service Administrator (m/f)

Permanent Position / Cologne area

 

As the new Field Service Administrator it will be your responsibility to provide administrative support in all areas relating to the service of the medical devises. This will include working closely together with the Field Service Engineers.

 

Your new responsibilities will include:

  • Managing the clients’ service cases from start to finish. This will incl. quoting, billing and closing service cases
  • Managing and updating the ERP system
  • Supporting the Field Service Engineers with information about for example the clients contract situation & pricing
  • Managing all documents and reporting in regards to the service cases
  • Supporting the overall functionality of the service operations in the DACH region

 

Your qualifications and experiences

  • Ideally experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration etc.
  • Ability to problem solve
  • General understanding of technical equipment would be of advantage, but not necessary.
  • Reporting skills – ability to use a ERP system
  • Good MS Office know-how
  • Good documentation skills
  • Good planning and time management skills
  • Fluent German and a high level of English

 

Your new employer and how to get in touch

This is a great chance to work for a large international corporation and I would be happy to receive your application! 

To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 341362. Alternatively call +49 (0)69219320.

Recruitment Consultant (m/w)

Ein multikulturelles Arbeitsumfeld ist für dich ein Muss und im Team mit positiven Menschen, die genauso ambitioniert sind wie du, würdest du auch endlich gerne mal arbeiten?

Ein Job, wo deine Persönlichkeit nicht strukturiert und eingezwängt, sondern mit individuell abgestimmten Incentives (vom Einhornstifthalter über einen goldenen Taschenrechner bis zum Harry Potter Portemonnaie ist schon alles dabei gewesen) noch gefördert wird, hört sich endlich nach deiner Berufung an?

Dann lies unbedingt weiter!

 

Wir suchen eine/n Personalberater/in für unser Team hier im Münchner City Center Büro!

 

Recruiting ist nicht unbedingt ein “auf den ersten Blick” Job, nicht so offensichtlich als Karriereziel, dass man es unbedingt studieren oder lernen würde.

Aber für Menschen wie uns, „peoples people“, Multitaskers, die gleichzeitig Vertriebler, beste Freunde, Berater, Financiers, Psychologen sein wollen und können, ist es bei genauem Hinsehen definitiv Liebe auf den ersten Blick.

Wenn du gerne täglich mit den unterschiedlichsten Charakteren arbeitest, Spaß daran hast, fremden Leuten am Telefon zu erzählen, dass sie nun aber wirklich mit dir zusammenarbeiten sollten, damit du ihnen das beste Talent für ihre Firma suchst, gerne einem bunten Potpourri an Kandidaten dabei hilfst, den nächsten Schritt in ihrer Karriere zu machen und, most importantly, wenn du finanziell motiviert bist und dich daran erfreuen kannst, dir deine nächste Provision auszurechnen und zu überlegen, wohin du denn als nächstes reist oder welche Handtasche als nächstes deine wird, dann bist du richtig bei uns!

Wir kommen aus der Hotellerie, Gastro, aus dem Retail oder ganz klassischen Assistenzpositionen, haben aber alle eins gemeinsam: In unseren Adern fließt Recruiterblut!

Also egal, wo du herkommst, wenn du dich mit dem oben geschriebenen identifizieren kannst, schreib uns!

Schicke deine Bewerbung gerne noch heute an: Giulia Severn g. severn@eurolondon. de. Da wir ja international unterwegs sind, schick gerne den CV auf Englisch, das ist nämlich unsere Unternehmenssprache, meist gerne auch gemischt mit Italienisch, Deutsch, Spanisch oder Französisch, für einen neuen Mix sind wir natürlich auch offen! Gerne könnt ihr bei Fragen auch anrufen unter 089/232395810.

Rezeptionist /in

Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you!

Our client, a global and renowned law firm, is currently seeking the worlds best

Receptionist (m/f)
Full Time in Frankfurt

Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.

Responsibilities:

As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:

  • Processing incoming phone calls
  • Welcoming clients and visitors to the office
  • Ensuring tidiness and a good standard of housekeeping in the reception and other client areas.
  • Ordering and preparing catering for client meetings.
  • General Office Duties
  • Developing and maintaining relationships with client representatives  
  • Checking meeting rooms and the office in general in order to ensure presentable and tidy space.

Requirements:

My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include:

  • Very good written and verbal communication skills
  • Pleasant, approachable and professional "can do" attitude.
  • Strong ability to develop and maintain excellent relationships with the team, internal and external customers
  • Fluent German and English (both written & spoken)
  • Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity
  • A hotel or office orientated education
  • A professional attitude and lots of common sense
  • Ideally a minimum of 2 years experience in a similar role or office environment

Why Apply?

As new member of the reception team you will

  • Have the opportunity to work at an international organisation and use your English everyday
  • Be part of a young team
  • work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer)

Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you!


If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.

 

French/German Speaking Customer Support

If you are a German/French speaking Customer Service who would like to join a prestigious company read on…

Responsibilities
*Handle calls or emails in English and French or German as assigned by management, ensuring individual targets are met on a daily basis
*Enter appropriate and correct data in respective data systems
*Work towards SLA's as set by management
*Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business
*Carry out all other tasks as assigned by the management team
*Strive for a first-time resolution to all inquiries via call, email, and social media
*Support CRM, quality and incident management together with other administrative tasks
*Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.


Profile required
* Customer orientation
* Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving)
* Resilient, stress-resistant
* Ability to calmly respond to customers/FPs even in unpleasant situations (worried, frustrated or angry customers/FPs)
* Ability to develop a trusting relationship with customers/FP
* Team skills (supporting other team members and providing answers to questions to other colleagues)
* Professional and friendly manner when interacting with customers/FPs

Experience in Customer service would be advantageous but not necessary as full training will be provided.

Given the nature of the role, candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

German Speaking Customer Support

If you are a German/French speaking Customer Service who would like to join a prestigious company read on…

Responsibilities
*Handle calls or emails in English and French or German as assigned by management, ensuring individual targets are met on a daily basis
*Enter appropriate and correct data in respective data systems
*Work towards SLA's as set by management
*Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business
*Carry out all other tasks as assigned by the management team
*Strive for a first-time resolution to all inquiries via call, email, and social media
*Support CRM, quality and incident management together with other administrative tasks
*Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.


Profile required
* Customer orientation
* Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving)
* Resilient, stress-resistant
* Ability to calmly respond to customers/FPs even in unpleasant situations (worried, frustrated or angry customers/FPs)
* Ability to develop a trusting relationship with customers/FP
* Team skills (supporting other team members and providing answers to questions to other colleagues)
* Professional and friendly manner when interacting with customers/FPs

Experience in Customer service would be advantageous but not necessary as full training will be provided.

Given the nature of the role, candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

German Customer service

We are recruiting for German speakers for several positions!
If you are looking for a job and you would like to keep growing your experience in prestigious companies read on..

Responsibilities

*First point of contact with German speaking and international customer.
*Ensuring all complaints, payments, return, notifications, cancellations and email are responded.
*Checking documentation, good communication and effective.
*Providing an exceptional/effective customer service during the process and after sales.
*Assisting customers with their technical and software related problems
Answering questions of products via telephone, email and internet

Profile required

*Excellent German skills.
*Acquainted with reservation systems e.g. take on bookings, the suppliers booking systems, book tickets..
*Tourism experience will be desirable
*Experience on the phone with customers: e.g. call centre
*Passion for customer service
*Restaurant/ Hospitality experience
*2 years experience providing customer support would be ideal - preferably in a software support environment
*Working knowledge of current Microsoft Windows operating systems


If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.


Dutch Native Speaking Contact Centre Trainer

Dutch Native Speaking Contact Centre Trainer

Are you looking for a new challenge?
Are you a fluent Dutch and English speaker with 1 additional language (French, Spanish or any other Nordic language) and enjoy managing projects?

I am currently recruiting on behalf of a successful, global company that helps business to increase their sales and generate new customers. They are looking for fluent Dutch speakers to join their training team. You will be responsible for the whole cycle of the project, including recruitment, training and development of the new teams for a specific project. You will be travelling 70% of the time, managing the whole process until you finish the global projects. This could take between 2 and 6 weeks abroad. We are looking for someone very flexible with working hours and someone who can easily fly all around the world with short notice.


You have to have:
* Training experience in a call centre environment
* Fluent Dutch/French/English speaker or Dutch/Spanish/English or Dutch/English and any Nordic language
* Efficient problem solving
* Stress-resistant
* Team player skills
* Flexibility with frequent travel

You will get:

*Competitive salary
*Travel package covered by the company
*Opportunity to visit new countries
*Amazing career progression

Customer Service Represenative

Do you enjoy speaking with customers? Would you like to work for an international company? Would you describe yourself as energetic and enthusiastic? Then I have the perfect job for you!

 

My client is looking for a

Customer Service Representative (m/f)

Karlsruhe

 

Your new employer

Our client is one of the world’s top 10 public SaaS companies and market leader in communication, customer engagement and support solutions, based in Boston. With millions of customers across the globe they are constantly looking to expand their business also in Germany, which is why they are looking for a new addition for their team in Karlsruhe.

 

Your day – to – day duties will include

  • Provide full customer service experience to customers via telephone and online channels
  • Ensure customer satisfaction
  • Define, research and resolve issues quickly and accurately
  • Address billing and pricing inquiries for customers
  • Share feedback with other business areas such as Finance, Marketing, Development and Product Management
  • Generate new and renewal sales

The ideal candidate should have the following qualifications:

  • Bachelor’s degree or equivalent
  • Fluent in English and German, French is a plus
  • Excellent customer service skills
  • Ideally experienced in working in a fast – paced environment
  • 1 year of relevant experience

 

Interested? If you meet these criteria then please send your CV to Yasmin Schulz at y.schulz@eurolondon.de .

I look forward to hearing from you!

 

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com .

 

 

 

Wholesale Customer Service Representative (Experienced)

Are you a determined, enthusiastic, friendly individuals with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Fashion and Lifestyle industry is currently looking for a Customer Service Representative with Wholesale experience
to be a part of their growing team in central London!

Within your role, you will be providing excellent service support for a wide range of customers in English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have.

Responsibilities:
Fluent in English, both written and spoken
Must be experienced in Wholesale Customer Service
Possess a professional, helpful and friendly telephone manner
Demonstrated interpersonal skills and ability to work as part of a team or independently
Strong communication skills, able to work in a fast paced environment
A strong team player
Preferably have an interest in the Fashion and Lifestyle industry

Given the nature of the role candidates must have excellent command of English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements
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