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  • A respected and international supplier of high technology to an array of industries, is looking to recruit a fluent French and English speaking International Sales Administrator for their Halifax office. The successful candidate will be required to speak fluent French and English, both spoken and written. Some of your main duties for the role will include: Accurate customer order entry;Accurate customer order pricing;Produce accurate, professional quotations including all additional charges; Deal efficiently with telephone/fax orders and enquiries; File transactions in an efficient, orderly system;Liaise with internal and external suppliers regarding availability of products. Ideally, you will have at least 6-12 months office/commercial experience within client services or sales. You will have up to date PC skills, including Microsoft Office and have an excellent clear telephone manner with the ability to multitask and work to a high standard. For more details regarding the job spec please send your CV to the email provided. Ideal for car drivers or candidates living within the local area. Also, candidates willing to relocate to the local area will be considered. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • My client is seeking Gulf Arabic speaking research Market who will work as part of the research team. The right individual will carry out interviews and present the findings to researchers in an easy way to understand. The candidate must have excellent command of both Norwegian and English (both written and oral). There is not experience needed as full training will be given. This is a temp role for 3 weeks doing high level B2B market research. The role is to start immediately and can be full or part time. Essentials and Key skills - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Competencies Accountability Dependability Quality of work Teamwork If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to o.rodrigues@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • A respected and international supplier of high technology to an array of industries, is looking to recruit a fluent French and English speaking International Sales Administrator for their Halifax office. The successful candidate will be required to speak fluent French and English, both spoken and written. Some of your main duties for the role will include: Accurate customer order entry;Accurate customer order pricing;Produce accurate, professional quotations including all additional charges; Deal efficiently with telephone/fax orders and enquiries; File transactions in an efficient, orderly system;Liaise with internal and external suppliers regarding availability of products. Ideally, you will have at least 6-12 months office/commercial experience within client services or sales. You will have up to date PC skills, including Microsoft Office and have an excellent clear telephone manner with the ability to multitask and work to a high standard. For more details regarding the job spec please send your CV to the email provided. Ideal for car drivers or candidates living within the local area. Also, candidates willing to relocate to the local area will be considered. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Du teilst die Begeisterung für die digitale Welt und Medien? Technische Affinität und Kundenorientierung zeichnen Dich aus? Im Customer Service siehst Du Dich bzw. konntest dort schon gute Erfahrung sammeln?   Wenn das auf Dich zutrifft, sollten wir uns unterhalten! Mein Kunde, ein bekannter Anbieter im Verlagsbereich in München, sucht einen Customer Service Professional (m/w) Das machst Du: Direkte Kundenbetreuung vom Onboarding bis hin zur potentiellen Weiterentwicklung Funktion als Schnittstelle zu IT, Sales, Marketing und Management Pflege der internen Systeme und Weiterentwicklung von Prozessen und Produkten Marktanalysen und Kundenfeedback zur Qualifizierung von Produkten nutzen Das bist Du: Studium / Ausbildung im Bereich der Medien, Marketing oder Wirtschaftsinformatik Gern 2-3 Jahre Berufserfahrung  im Customer Service für B2B Endkunden im Bereich Medien, Journalismus oder Verlag – Berufseinsteiger sind auch gern willkommen! Fließende Deutsch- und gute Englischkenntnisse in Wort und Schrift Kenntnisse in: SEO, E-Commerce, Social Media, Ticketsystemen (z.B. Jira) Das bekommst Du: Innovativer Arbeitsplatz in einem wachsenden Unternehmen mit Start-Up-Flair Lukrative Vergütung inkl. Altersvorsorge Kaffee, Getränke und ein abwechslungsreiches Mittagessen gehören zum Programm Flache Hierarchien und viel Gestaltungsspielraum, Ideen werden hier gehört Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format und Ihre Zeugnisse an Philip Karstedt, p.karstedt@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird.   Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.

  • I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities.   They are looking for a candidate who wants a foot in the door of a company that is growing and will continue to do so. With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact. They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies.   To strengthen their team in Frankfurt they are seeking a new Business Development Executive with the focus on the German speaking region   Business Development Executive – Fantastic Entry Level Vacancy The Challenge This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation and get your foot in the door and really learn and develop your career with a growing organisation that invests time in to its employees in order to make them successful. As the new Business Development Executive it will be your responsibility to assist in expanding the market share throughout the German speaking region.   As a Consultative Sales driven individual you will: • Assist the Sales Manager with both initiating and closing Sales of subscription services • Developing business through regular meetings with clients throughout the region • Facilitate Asset Management focused round table debates and conferences between organisation and senior business executives • Assist with identifying and establishing relationships with key stakeholders within potential new business • Work closely with MD to create and execute strategies to sell subscription products • Build a portfolio of satisfied clients and further develop the existing client base • Follow up on marketing campaigns • Attend and network at trade shows and round table events   The Right Candidate You will be looking to start your career in a Consultative Business Development role • You will have recently completed your Business, Finance or Economics focused Education • You will be confident on the phone and face to face with new people and enjoy networking • Strong organizational skills, with the ability to work on multiple projects with multiple deadlines • Excellent listening, oral, and written communication skills • Strong analytical and problem-solving skills to identify sales gaps • Ability to work independently after training and manage priorities • Fluent German and English is essential: further European languages are of advantage   The Benefits This is a fantastic opportunity for a candidate at the beginning of your career looking for a role where you can really learn and develop your skills. This is a target driven role, however with very much a Consultative approach with the focus on quality of relationships with clients.   This company is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV. Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de  

  • Do you have experience in leading customer-faced teams, ideally in the retail industry? Your primary goal work is to make our world just a little bit better and going green is not only a saying, but a way to live by for you? Are you looking to join a company that prides itself in being sustainable and donating 1% of their sales to worthy causes? Then you will love Patagonia!! They are in business to save our home planet. Your role will contribute to this mission by setting up and leading our new store in the beautiful city of Amsterdam.   Customer Service Manager Ecommerce (m/f) Amsterdam   Key accountabilities Strategy/Operations:   Develop leading-edge strategies to expand Patagonia’s reach, impact, and quality of customer engagement In collaboration with the Customer Services Representative Ecommerce Deputy Team Leader, gain a first-hand understanding of how customers engage with the brand across all touch points and draw conclusions to continually evolve, improve, and optimize customer service Outline “the service journey” to achieve the customer experience vision, including key benchmarks and measure of success Establish metrics for defining Patagonia’s relationship with customers and define targets for the organization Evaluate the existing customer service technology stack to better understand opportunities and risks Introduce relevant and value-add customer engagement functionality an leverage appropriate emerging innovations as part of the overall customer experience Efficiently manage KPIs, payroll, and budget for the department Liaise with other departments to ensure smooth running of operations Provide all relevant reports on sales and performance metrics   Key accountabilities Strategy/Operations:   Lead and develop the Customer Service team Work with the broader eCom team to define the customer experience vision, set and communicate team goals and strategy. Fister a culture of accountability and continuous improvement Work with the Customer Services Representative Ecommerce Deputy Team Leader to enable training excellence and continuous improvement processes Create a nimble customer service organization that responds quickly to Patagonia’s customers’ needs   Pre-requisites: Ideally 5+ years of experience leading customer-facing teams in a multi-channel international environment Bachelor or Master’s degree or similar years’ work experience Expertise in customer experience with a proven track record of developing customer-facing strategies driving customer satisfaction, tenure and revenue Ability to inspire employee commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, respect, sincerity, helpfulness, courtesy and humility Track record of successfully managing, coaching and mentoring Customer Service teams and delivering excellent Customer Service Good CRM and IT systems experience related to Customer Service Project Management Experience Strong communication skills verbal, written, and visual Capability of streamlining and improving processes and troubleshooting Fluent English, other languages are a plus Budget management experience forecasting and productivity analysis Flexible and adaptable Self-starter attitude A positive outlook, promoting constructive responses to the challenges of work within their team Strong linkage with the Patagonia business and mission statement     If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV in English via email in word format to Giulia Severn – g.severn@eurolondon.de   Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • With so many job adverts out there, it's difficult to see which opportunities are worth investing your time into. So how do you find the right job that helps you grow, earns you enough to be comfortable and provides you with experience for the future to help you move your career forward? The two English speaking temporary positions I am currently recruiting for tick all of those boxes. You will be working on behalf of my internationally renowned client for a period of up to 6 months, supporting one of their internal teams who are in desperate need of staff to support their work. You will gain experience at one of the travel industry's biggest names and be paid well for the time you work. So what's the catch...? I only have two positions to fill. That means only two lucky candidates will get the chance to join this fantastic company. Here's the basics: Hourly rate: £11 Hours: 08:00am - 16:00pm or 09:00am - 17:30pm (37.5 hours a week) Experience required: - Office based customer service experience - Any technical or technical support experience an advantage - European language an advantage Your main responsibility will be to resolve customer queries from businesses over phone, email and live chat. Some of these queries will be technical so we are ideally looking for someone who not only has excellent communication skills but also preferably technical support experience. So what are you waiting for? Are you ready to take the next positive step in your career? If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to receiving your application!

  • In today's world, it's easy to settle for less. But the ambitious and motivated candidate we are in search of, will always strive for more. And that is the job we are offering: A fresh opportunity and challenge at one of our clients who is not only a house-hold name, but is a multinational company who will offer opportunity for growth, development and progression for a very lucky German speaker. The job is based in a beautiful, modern office and is available on a part-time basis of 4 days a week, however full-time is also available. So what's the job? The job is a large mix of customer service and translation. You will primarily be responding to queries from German speakers to ensure that customer issues are responded to in a timely and professional manner. You will also be translating documents and data in German to relay to the English team. This means that your English and translation abilities must be exceptional for this position. Requirements: - Fluent German is ESSENTIAL. - Experience in customer service preferred(however can be retail or office based) - Experience in translation preferred This is a company who are willing to be patient and will completely train up a candidate who they believe is worth investing time into. Not only will you gain valuable experience, but you will also receive a very competitive of £25,000 to £30,000 depending on experience, in addition to a huge company discount! So what are you waiting for? I have one new exciting opportunity for one lucky German speaker. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to receiving your application

  • German Digital Marketing Campaign Specialist in Barcelona, Spain DESCRIPTION Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Responsibilities: * Interaction with customers to solve various issues and provide information; * Respond to user inquiries with high quality, speed, empathy and accuracy; * Gather, analyze and utilize relevant data; * Communication through e-mail, chat, phone, and social media; * Interaction with other company departments; REQUIREMENTS * Native level of German; * Advanced English - both verbal and written; * Strong interest in modern technologies, and advanced computer skills; * Experience in using social medias and networks; * Excellent communication skills and active listening; * Analytical thinking; * Time management skills; BENEFITS *Full time position (39h per week, Monday to Friday) *Salary: 23500€ gross/year up to 2500€ gross/year in bonus *Long Term Contract *Relocation Package: *Flight Ticket *Accommodation *Free Gym Membership *3 weeks of intense introduction training and specific sales training. *A permanent presence of coaches who will facilitate your personal and professional development *Established career path to grow within the project *Continuous training and certifications within Google products *Bi-weekly, monthly or quarterly contests *Employment with the world's largest provider of contact center services *Excellent work environment, great colleagues, social arrangements and personal development *Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team *Office location surrounded by the sea (World Trade Center, Barcelona, Spain) For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

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