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  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Sind sie analytisch, lösungsorientiert, und IT-affin? Mögen Sie es Kundenkontakt zu haben, ohne im Call Center zu sitzen? Suchen Sie eine Firma mit spannenden Weiterbildungs- und Aufstiegsmöglichkeiten? Dann haben wir die passende Stelle für Sie!    B2B Kundenbetreuung (m/w/d) Befristete Stelle im Rahmen der Arbeitnehmerüberlassung, mit Option auf Übernahme Teilzeit oder Vollzeit   Ihre Aufgaben: - Persönlicher Ansprechpartner und fachlicher Experte bei Fragen rund um Telekommunikationsprodukte der Firma - Enge Beratung und betreuung der B2B Kunden - Lösen von Supportanfragen - Begleitung der Kunden bei der Einrichtung der Produkte (telefonisch und per Fernwartungstools) - Einsatz der Cloud-Telefonie-Lösungen zusammen mit dem Kunden planen, und Abstimmung aller notwendigen Schritte   Ihr Profil: - Sehr gutes Deutsch, Englisch von Vorteil - Teamplayer mit Empathie & Selbstbewusstsein - Versierter Umgang mit Windows, Mac und Mobile Devices - Background in IT oder Kundenbetreuung - Fachspezifische Ausbildung oder relevante Berufserfahrung wünschenswert - Linux und VoIP (SIP) Kenntnisse von Vorteil - Vertraut mit dem Umgang und Abläufen von Ticketsystemen   Was wir bieten: - Einen sicheren Arbeitsplatz - Attraktives Gehalt, inklusiv Urlaubs- und Krankentage - Gute Entwicklungsmöglichkeiten - Möglichkeit auf Übernahme in einer Festanstellung   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format an munich@eurolondon.de Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.

  • Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team in Germany. We are recruiting a Field Service Administrator to be based in their office outside Cologne.     Field Service Administrator (m/f) Permanent Position / Cologne area   As the new Field Service Administrator it will be your responsibility to provide administrative support in all areas relating to the service of the medical devises. This will include working closely together with the Field Service Engineers.   Your new responsibilities will include: Managing the clients’ service cases from start to finish. This will incl. quoting, billing and closing service cases Managing and updating the ERP system Supporting the Field Service Engineers with information about for example the clients contract situation & pricing Managing all documents and reporting in regards to the service cases Supporting the overall functionality of the service operations in the DACH region   Your qualifications and experiences Ideally experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration etc. Ability to problem solve General understanding of technical equipment would be of advantage, but not necessary. Reporting skills – ability to use a ERP system Good MS Office know-how Good documentation skills Good planning and time management skills Fluent German and a high level of English   Your new employer and how to get in touch This is a great chance to work for a large international corporation and I would be happy to receive your application!  To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 341362. Alternatively call +49 (0)69219320.

  • Ein multikulturelles Arbeitsumfeld ist für dich ein Muss und im Team mit positiven Menschen, die genauso ambitioniert sind wie du, würdest du auch endlich gerne mal arbeiten? Ein Job, wo deine Persönlichkeit nicht strukturiert und eingezwängt, sondern mit individuell abgestimmten Incentives (vom Einhornstifthalter über einen goldenen Taschenrechner bis zum Harry Potter Portemonnaie ist schon alles dabei gewesen) noch gefördert wird, hört sich endlich nach deiner Berufung an? Dann lies unbedingt weiter!   Wir suchen eine/n Personalberater/in für unser Team hier im Münchner City Center Büro!   Recruiting ist nicht unbedingt ein “auf den ersten Blick” Job, nicht so offensichtlich als Karriereziel, dass man es unbedingt studieren oder lernen würde. Aber für Menschen wie uns, „peoples people“, Multitaskers, die gleichzeitig Vertriebler, beste Freunde, Berater, Financiers, Psychologen sein wollen und können, ist es bei genauem Hinsehen definitiv Liebe auf den ersten Blick. Wenn du gerne täglich mit den unterschiedlichsten Charakteren arbeitest, Spaß daran hast, fremden Leuten am Telefon zu erzählen, dass sie nun aber wirklich mit dir zusammenarbeiten sollten, damit du ihnen das beste Talent für ihre Firma suchst, gerne einem bunten Potpourri an Kandidaten dabei hilfst, den nächsten Schritt in ihrer Karriere zu machen und, most importantly, wenn du finanziell motiviert bist und dich daran erfreuen kannst, dir deine nächste Provision auszurechnen und zu überlegen, wohin du denn als nächstes reist oder welche Handtasche als nächstes deine wird, dann bist du richtig bei uns! Wir kommen aus der Hotellerie, Gastro, aus dem Retail oder ganz klassischen Assistenzpositionen, haben aber alle eins gemeinsam: In unseren Adern fließt Recruiterblut! Also egal, wo du herkommst, wenn du dich mit dem oben geschriebenen identifizieren kannst, schreib uns! Schicke deine Bewerbung gerne noch heute an: Giulia Severn g. severn@eurolondon. de. Da wir ja international unterwegs sind, schick gerne den CV auf Englisch, das ist nämlich unsere Unternehmenssprache, meist gerne auch gemischt mit Italienisch, Deutsch, Spanisch oder Französisch, für einen neuen Mix sind wir natürlich auch offen! Gerne könnt ihr bei Fragen auch anrufen unter 089/232395810.

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.  

  • Hebrew Speaking Customer Support Are you looking for a new challenge? Are you fluent in Hebrew and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful, global company that helps people live a better life in more than 20 countries. They are looking for fluent German speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided. Job description: Handle calls or emails in English and Hebrew as assigned by management, ensuring individual targets are met on a daily basis Enter appropriate and correct data in respective data systems Work towards SLA's as set by management Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business Carry out all other tasks as assigned by the management team Strive for a first time resolution to all enquiries via call, email and social media Support CRM, quality and incident management together with other administrative tasks Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities. Skills: Customer orientation Fluent English and Hebrew Speaker Efficient problem solving Stress-resistant Ability to calmly respond to customers Ability to develop trusting relationship with customers Team skills Professional and friendly manner when interaction with customers Benefits: 22 K per year Monday to Friday job (enjoy your weekend) Barista in office for you! (tea, coffee, latte, mocha, juice, etc -all free) Free breakfast Gym membership Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Operations Representative Are you looking for a new challenge? Are you fluent in in German and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful company in travel industry. They are looking for fluent German speakers to join their Operation Team. Experience in Customer service and financial sector is essential. What you will be doing: *Dealing with invoicing, statements of account and other enquiries *Dealing with loan book transactions and reconciliations *Dealing with late payments and collections *Dealing with repayments *Dealing with new clients, taking enquiries, payments What we are looking for: *Self-motivated person *Fluent German and English level *Experience in a customer service with telephone/call centre experience is beneficial *Experience in finance is beneficial *Strong spoken and written communication skills *Quick learner *Attention to detail *Strong computer skills Benefits: *26-28 K per year *Monday to Friday job (enjoy your weekend) *Working office hours *Opportunity to be a part in a high growth start up company *Friendly team *Amazing location: Central London Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Hebrew Speaking Customer Support Are you looking for a new challenge? Are you fluent in Danish and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful, global company that helps people live a better life in more than 20 countries. They are looking for fluent German speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided. Job description: Handle calls or emails in English and Hebrew as assigned by management, ensuring individual targets are met on a daily basis Enter appropriate and correct data in respective data systems Work towards SLA's as set by management Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business Carry out all other tasks as assigned by the management team Strive for a first time resolution to all enquiries via call, email and social media Support CRM, quality and incident management together with other administrative tasks Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities. Skills: Customer orientation Fluent English and Hebrew Speaker Efficient problem solving Stress-resistant Ability to calmly respond to customers Ability to develop trusting relationship with customers Team skills Professional and friendly manner when interaction with customers Benefits: 22 K per year Monday to Friday job (enjoy your weekend) Barista in office for you! (tea, coffee, latte, mocha, juice, etc -all free) Free breakfast Gym membership Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a determined, enthusiastic, friendly Latvian speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Wellness industry is currently looking for a Customer Service Representative with fluent Latvianto be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Latvian and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Latvian and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Wellness industry Given the nature of the role candidates must have excellent command of both Latvian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly Hebrew speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Wellness industry is currently looking for a Customer Service Representative with fluent Hebrew to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Hebrew and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Hebrew and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Wellness industry Given the nature of the role candidates must have excellent command of both Hebrew and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

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