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  • Are you passionate about providing support to customers and having a direct impact on their success ? Are you driven by solving technical questions and issues? Do you have a passion for working with the latest cutting edge technologies in the online media and video technology sector? If so Euro London Appointments may have the ideal opportunity for you! Our client, a renowned and innovative online video and media company expanding globally is currently looking for a talented candidate looking to continue their career in technical support, assisting some of the world's most well known online video publishers. Overview of responsibilities The following responsibilities overview is designed to give a summary of the key activities that the successful candidate will be involved in on a daily basis and is not exhaustive. The Technical Support Engineer will research investigate and resolve customer technical issues arising from their use of my client's online video and cloud solutions. This will involve the engineer replicating technical problems, using diverse sources of information and close collaboration with colleagues to ensure that issues are resolved swiftly and with minimum disruption to the client. As part of a truly global team the Technical Support Engineer will interact closely with international colleagues in the US, Mexico, Japan, Australia and Singapore as well as with customers across the EMEA region. *The candidate will also have excellent attention to detail as they will be involved in documenting issues and contributing to the online knowledge base to enable the resolution of future incidents. *Demonstrate excellent analytical skills to troubleshoot technical issues and provide timely resolution of incidents to international clients. *Possess excellent team as well as autonomous working abilities and a collaborative approach to resolving problems alongside a medium-sized international team of Technical Support Engineers (TSEs) and Senior TSEs. * The position involves travelling occasionally to on-site customer training to provide escalated support. Skills and experience required The successful candidate should have the following skills, qualifications and abilities: *A university Bachelors degree in a technical discipline, ideally Networks and Telecommunications, Networks, Computer Science, Computer Engineering, Digital Media Technology or similar, with any knowledge of online media and videos being a significant advantage, but not essential as full training will be provided on my client's products. *At least one significant customer-facing technical support experience, involving analytical problem solving , whether through full time employment or an internship. *Strong technology background with a comprehensive knowledge of PC-based (Mac is advantageous) applications and network applications, including knowledge of browser compatibility issues *Excellent communications skills and a strong desire to support clients *Proven analytical or problem solving abilities. *An understanding of internet technologies including browsers, networking, firewalls & proxy servers is key to the position. *Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript and CSS. *A demonstrated ability to learn new skills and pick up new technologies quickly. *Ability to work independently and take initiative as well as part of a team *Demonstrable multi-tasking abilities in a fast-paced environment. *Experience of video editing/encoding applications would be advantageous. *Fluency in written and spoken English. Fluency in a second European language is beneficial but not essential. In return our client can offer excellent training and a stimulating career path , with long-term growth prospects in a world leading online video development company , constantly developing new video and cloud based solutions at the forefront of the online media industry. The team environment is friendly, down-to-earth and welcoming , you will work within an international team passionate about video technologies. A competitive salary and benefits offering accompanies the role for the selected candidate.

  • Euro London Appointments is currently recruiting on behalf of a globally renowned innovator of scientific technologies, respected in the scientific research community for the quality and range of precision instrumentation the company offers to their clients. As part of their ongoing expansion our client is looking for an International In-House and Field Service Engineer to support several ranges of scientific instrumentation that they offer to their clients, based on Mechanical and Electrical technologies, but also software applications. If you're passionate about the latest Mechanical /Electrical/IT devices, are a creative problem solver with strong analytical skills and a confident, approachable communicator, able to adapt to end-users of all levels of scientific expertise , with a globetrotting interest, then this might just be the position for you ! Responsibilities *Installing , repairing and verifying the performance of our client's products and scientific instrumentation. Product lines are assigned by the team manager depending on requirements. *Provision of operational training on product usage to international clients, typically at the point of installation but also at distributor and service engineer training programmes to ensure effective and safe product usage. *Providing immediate feedback on product quality of design issues reported by customers, working closely with R&D. Also works alongside Sales and takes advantage of close collaboration with Sales team members to make them aware of new products and services. *Works in independently or in association with the Helpdesk team to provide accurate diagnosis on technical issues and to deliver outstanding service to clients. *Completes regular training sessions and keeps up to date with new assigned product ranges coming out on the market. *Managing company assets including spare parts stocks, company car, telephone , tools , software and computers etc… Requirements , skills and experience *Degree level or equivalent in an engineering or science based subject. *Experience within the scientific , mechanical or electrical engineering instruments and devices field. *Self-motivated with good communications skills and organisational abilities. *Flexible attitude in a highly mobile position ( 3 weeks travel in the UK and internationally in 4 weeks) A current valid drivers' license is essential *Excellent public relations attitude and commercial awareness. In return our client can offer a stimulating, challenging and diverse opportunity where no day is the same and where you'll constantly learn new instrumentation technologies changing the face of scientific research globally. Your dependable client engagement and support will enable researchers to focus on their projects whilst utilizing instruments who reliability you will ensure. Our client offers an attractive compensation package, relocation allowance and range of benefits.

  • Passionate about Automated Systems, Electronic Engineering and problem solving ? Fluent in German and English ? Interested in working for a leading Clinical Diagnostics company based in the South of France supportin cutting-edge diagnostic systems for clinical environments ? If so Euro London could have the ideal opportunity for you ! Our client, a leader in the Clinical Diagnostics sector, based near Toulouse is currently looking for a talented German speaking Systems Support Engineer at their European operations HQ, based near Toulouse. As a client-focused on dedicated problem-solver you enjoy investigating sometimes challenging issues relating to Automated Systems ( or you'd be interesting in learning more about them using your engineering knowledge ! ) , you'll help a wide range of clients from clinicians, to researchers and humanitarian organisations who will rely on you to help them provide timely and accurate support on the company's diagnostic products. Responsibilities *Providing phone and email based support for our client's automated diagnostic products for internal and external customers ( end-users and distributors across EMEA and predominantly in the DACH region) *Filter , log and handle incoming requests from these clients. *Documenting all support activities into the customer management system. *Following ISO regulations carefully. *Escalating complains to the Technical Support Manager as required. *Carrying out related ad-hoc tasks. Qualifications , skills and experience required *A Bachelors degree with a least one long-term experience or a Masters degree with non experience but a strong desire to learn and apply academic knowledge to industry. *Fluent German and English with French, Spanish, Portuguese, Russian and Italian beneficial. *From an automated systems , electronic /hardware product background. *Good IT skills with ideally knowledge of Networks ( TCP/IP, LAN/WAN ) and connectivity and Operating Systems basics. *Excellent written and verbal communications skills. *A real team-player who enjoys working in a medium sized team environment. *Enjoys troubleshooting and solving problems on devices in a logical, structured way. *Strong customer support skills and empathy. *Any extra-curricular experience in volunteering, mentoring, teaching etc…is beneficial. *Knowledge of commercial computer application packages ( MS Office etc….) *Full drivers license and personal transport is essential as the office is not connected to public transport. *Calm under pressure. *Thorough, meticulous and methodical approach. *Flexible to work very occasional shifts outside office hours. *Thrives in a dynamic , fast-flowing environment solving challenging issues that have a major impact on quality of treatment provided to patients globally. In return our client can offer an excellent opportunity to grow and develop your career in a diverse international team environment, learning the latest medical diagnostic technologies ( 2nd ranked globally in their sector) through full training whilst applying your skills. Our client can provide relocation assistance. If you like the sound of this why not apply today !

  • Into online video technologies or Web Applications, love editing your own videos ? Fluent in French and English with a passion for new technologies? Customer focused and analytical ? If so Euro London Appointments might just have the ideal opportunity for you to start this summer ! We are currently recruiting for a talented multilingual Support Engineer leading international video technologies client who are searching for a Senior Support Engineer to join their medium sized and welcoming team of Engineers passionate about delivering the best online video experience to thousands of academic and corporate organisations globally. This is an ideal opportunity for an Engineer with a strong Microsoft Windows and Databases and /or Networks focus to join an fast-expanding company with a reputation for cutting-edge technologies, delivering some of the highest quality video experiences on the market. As part of our client's front-line team you'll need to forge strong relationships with clients who will rely on your excellent grasp of product ( after full training) , analytical skills, troubleshooting flair and rigorous documenting of issues to solve complex issues relating to the product's functionality and usage. You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team. Responsibilities *Representing the company and forging strong client relationships from staff to high end decision makers within client organizations. *Approaching external product users with a motivated, efficient and reliable follow-through to their issues. *Diagnosing performance issues spanning multiple software components. *Replicating, describing and troubleshooting complex bugs and product issues and following up tickets on the ticketing system. *Managing the ticket escalation process and working closely with the engineering team in reporting software bug resolution. *Developing the knowledge base by proactively updating and adding to product documentation, FAQs and support materials. *Being a role model for other support engineers and junior members of staff and collaborating in the efficiency of the team. *Flexible , pragmatic attitude to stepping in where necessary to provide superb customer service. Desired skills and experience *A university degree in Computer Science, Business Information Systems or similar *Excellent troubleshooting and problem-solving skills in a professional environment. *Outstanding collaboration skills with an empathy towards colleagues and clients *You should be a flexible, supportive colleague who enjoys working in a multicultural team environment. *Able to excel in a fast-flowing working environment. *A track record supporting end-users effectively via phone and email. *Strong skills and experience working with Windows/MAC OS/Windows Server 2008/2012, Windows Media Services and Microsoft SQL 2008/2016. *Experience in Networking, SaaS/ Web Applications and APIs is a strong advantage. *Knowledge of Video Production, Editing or Online video technologies is a big plus. *Any experience with Fiddler, Wireshark, Perfmon or other similar diagnostic tools is a bonus. *Fluent French and Fluent/Advanced English is essential. The position is oriented towards the French speaking market , however, initially some support will be conducted in English. In return our client can offer a fantastic , down-to-earth, supportive and fun to work in working environment, with a high-performing culture conducive to career and skills progression and development. You'll work with some of the academic and corporate world's best know institutions and companies with a cutting-edge product suite with an established reputation with over 4,5 million end users in the US and the UK, currently expanding rapidly in France.

  • Our client, a gaming sector supplier based on the Isle of Man, is seeking a Product Manager for a new and leading Sportsbook. The Sportsbook Product Manager will work closely with the Head of Sportsbook to further develop a leading Sportsbook offering and ensure they have the best possible product. This position would ideally be suited to an experienced Sportsbook professional with significant experience in a product development role. Core Responsibilities *Helping to define the long-term Sportsbook Product strategy *Work across several departments to ensure the effective development of the Sportsbook offering *Conduct regular analysis of the product success points and failures to identify areas for improvements *Analyze and calculate business value for new features and feature improvements *Conducting research on competitors to identify trends in the industry and define overall improvements to our product *Gather, interpret, understand and create business requirements, including writing detailed and comprehensive requirements and wireframes *Work closely with the product owners and other stakeholders to create functional specifications and user stories for the development teams to scope clearly, to ensure quality and timely delivery *Monitoring features and the software in general, analyses adoption and produce further improvement and suggestions based on the data *Communicate with key stakeholders in the company and clearly communicate status and progress to the senior management team Desired Skills: *At least 5 years of professional experience within the online SportsBook industry *Proven experience in interpreting and defining product requirements and scope *Comprehensive sports betting understanding *Excellent analytical skills *Useful to have a technical background in order to understand technical issues associated with sportsbook *Experience in working with development teams directly *Strong communication skills *Fluent in Mandarin and English If you think you have the right experience for in this role, please apply with your CV, email w.yang@eurolondon.com or call on 0207 029 3799. I look forward to hearing from you.

  • Nachhaltigkeit und Energiewirtschaft sind Herzensangelegenheiten für Sie? Im Bereich Consulting konnten Sie schon gute Erfahrungen sammeln und streben nach dem nächsten Schritt? Ein Unternehmen mit toller Work-Life-Balance, in dem Wertschätzung groß geschrieben, wird ist für Sie außerdem ein Muss? Wenn Sie sich damit identifizieren können, zögern Sie nicht mit Ihrer Bewerbung! Mein Kunde aus der Unternehmensberatung in München sucht einen Energy Consultant (m/w) Das machen Sie: Bedarfsanalyse und Vorbereitung beratungsrelevanter Unterlagen zum Thema Strom Marktanalysen und Optimierungsanforderungen Beratung der Kunden hinsichtlich strategischer Ausrichtung und zukunftsorientierter Weiterentwicklung Identifizieren und Gewinnen von potentiellen Kunden Das sind Sie: Abgeschlossenes technisches oder naturwissenschaftliches Studium Gern 2 Jahre Berufserfahrung in einer Unternehmensberatung und/oder in der Energiewirtschaft Fließende Deutsch- und Englischkenntnisse in Wort und Schrift Professionalität und Eloquenz zeichnen Sie aus Das bekommen Sie: Attraktive Vergütungsstruktur, inklusive vieler Benefits und Altersvorsorge Namenhaftes Unternehmen mit toller Work-Life-Balance Die Möglichkeit, aktiv beim Wachstum mitzuwirken und eigenständig zu arbeiten Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format und Ihre Zeugnisse an Philip Karstedt, p.karstedt@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.

  • Do you understand Critical Environments? Are you an Experienced Electrical Engineer or Manager with strong Project Management Skills looking for the new big Opportunity? Then we need to Talk!   My client is a leading principal contractor and installer of Secure Data Centres Infrastructure for Leading Defence and Financial Institutions. Their core competencies cover all aspects of Mechanical & Electrical (M&E), including Data Centre Infrastructure installation. They are expanding their footprint in Germany and are looking for an experienced candidate to join their team as an Electrical Project Manager.   Key Responsibilities: Ensure delegated workloads are carried out on time and with acceptable levels of quality. Ensure all work is in accordance with local codes and manage any relevant TUV acceptance procedures Liaise with the H&S manager to ensure safe working practices are complied. Monitor progress against Construction and Commissioning Programmes and report to Project Director. Carry out independent snagging of installations after senior site manager has inspected. Supervise and manage Electrical installation and coordination with other system Project Managers. Manage Foreman/Senior Forman/Senior site & Package managers and delegate tasks and workload accordingly. Hold daily coordination meetings with Foreman/Senior Forman/Senior site managers. Attend weekly site progress meetings. Ensure all required materials are ordered as required and manage procurement schedules in accordance with company policies and procedures Carry out any other works as directed in addition to those already defined in line with the ability and experience of the Electrical Project Manager. Key Requirements Min 7 years of relevant experience in electrical project management Strong background in HV/MV/LV knowledge Fluent in German is a MUST Critical Environment work experience is a MUST Experience of working with Live data Centers is a plus! Knowledge of office fits outs is a plus! Strong Microsoft Project skills Familiar with AutoCAD/Revit etc Interested in taking the next step as an Electrical Project Manager? An attractive salary package awaits you! If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de   I look forward to hearing from you!   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Hast Du Lust auf IoT? Bist Du proaktiv und arbeitest Du gerne mit neuen Kunden? Kannst Du fließend Deutsch und Englisch? Bist Du ein Selfstarter? Brennst du für Industrie 4.0 und überzeugst auch Deine Kunden von Deinen neusten Produkten? Wenn ja, dann suche ich Dich! Mein Kunde sucht derzeit nach einer/m                                     Business Development Manager (m/w) Verantwortlichkeiten: Konvertieren von Leads Neukundenaquise und Bestandskunden betreuen Repräsentieren des Unternehmens auf Messen Enge Zusammenarbeit mit dem Rest des Sales & Marketing Teams Profil: 2-3 Jahre Vertriebserfahrung in der Telekommunikations- oder Digitalbranche wünschenswert Interesse an IoT und Industrie 4.0 Fließende Deutsch- und Englischkenntnisse Huntermentalität Vorteile: Gutes Basisgehalt mit einer attraktiven Vergütungsstruktur Firmenwagen mit einer Tankkarte Weiterbildungsmöglichkeiten Professionelles Arbeitsumfeld in einer internationalen Firma in Hamburg   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf auf Deutsch oder Englisch an Ryan Stewart, r.stewart@eurolondon.de. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.    

  • Ceci est une belle opportunité d’évolution au sein d’une entreprise dynamique en constante quête d’innovation technique ! Notre client proposent des solutions Télécoms et d’hébergements aux sociétés monégasques tout en développant les partenariats internationaux. Responsabilités Vous serez en charge de la surveillance du réseau, vous garantirez la détection, la qualification et la communication des incidents et piloterez le rétablissement du service afin d’en assurer la disponibilité aux clients. Poste sur roulement de 15 jours/mois. Vos missions principales : Vous aurez en charge la surveillance du réseau, et le rétablissement des services dans les meilleurs délais. Vous superviserez la disponibilité et la qualité du réseau ainsi que des services fournis aux clients. Vous identifierez les dysfonctionnements, assurerez l’ouverture d’une  fiche d’incident. Vous évaluerez les impacts sur le réseau et sur le service rendu aux clients et attribuerez la sévérité adaptée. Vous assurerez une communication régulière et adaptée à la criticité de l’incident (matrice d’escalade IG) Vous mettrez en œuvre les moyens nécessaires pour résoudre l’incident et minimiser le temps d’indisponibilité du service. Vous établirez un diagnostic et réaliserez les actions de télémaintenance ou déclencherez les intervenants capables de prendre les actions de maintenance nécessaires. Vous serez partie prenante dans la mise en production de services pour valider la remontée des alarmes et vous serez amené à mettre à jour les outils de supervision pour améliorer la qualité de la supervision du réseau. Vous participerez aux tests d’intégration de nouveaux matériels sur le réseau suite à leur mise en place et corrigerez dans la mesure du possible les anomalies ou les signalerez aux personnes concernées. Vous gèrerez les événements réseau de type Sécurité (SOC) et devrez en cas de détection d’attaques réseau ou d’autres événements sécurité des systèmes d’informations gérer l’alarme avec réactivité et effectuer les communications adéquates aux supports afin qu’en cas de coupure de l’IP incriminée, le support client dispose des éléments pour rassurer les clients concernés. Vous contrôlerez et donnerez accès aux sites d’hébergement. Profil Bac+2 ou équivalent en Télécoms, Informatique ou Réseaux. Expérience en exploitation réseau Bonnes connaissances réseaux et systèmes  Une compétence approfondie sur une ou plusieurs technologies : tel mobile, fixe, IP, TV, transmission, plateforme de services, bases de données. Vous êtes proactif dans le suivi des incidents et des alertes. Vous êtes flexible en terme d’horaire (service ouvert 24h/24). Autres détails : Poste basé à MONACO Contrat Monégasque (en direct avec la société) : sécurité sociale et Allocations familiales Monégasques Avantages société : Salaire fixe + variable + prime d’intéressement + 13ème mois, Tickets Restaurants   Merci d’envoyer votre CV à c.dangelo@eurolondon.fr Merci de noter que seuls les candidats retenus seront contactés

  • My client is a fast growing, international company, that brings objective analytics, data mining and management reporting to the world of e-Business and automotive. Their services are specifically designed for owners of multi-national, multi-domain CRM/web site structures, where the requirement to combine off-line and on-line data is crucial. They are looking for an experienced Data Analyst to help take responsibility for delivery of their services across their client. Key Responsibilities: Maintain and deliver web analytics/business intelligence reporting services using different Web Analytics tools including Sophus3, Google Analytics, Adobe, Matomo (Piwik) to provide actionable insights. Work alongside the Account Manager and Insight Team on the day-to-day maintenance/growth of Management reporting for different high-profile auto brands. Work alongside the Account Manager to deliver standard and ad-hoc reporting, as well as introduce automated reporting, making sure the client’s deadlines are met Identify trends and insights in the data, flagging them to the Account Manager and providing recommendations to the client Liaise with different stakeholders to collect multiple data, data pulling and data cleaning. Support the Account Manager and Sales team to increase sales opportunities. Focus on expertise in reporting technologies and analysis. Key Requirements: Bachelor's or Master's degree in computer science, mathematics or an analytical/business discipline. At least 3-5 years of relevant adobe analytical experience Fluent in English is a MUST! Ideally from either the Automotive or Retail Sector Experience working as a web analyst (including conducting analyses on a website and providing recommendations). Proficient with Excel (going beyond the mere VLOOKUP and SUM functions) Excellent numerical and analytical skills with the ability to translate numbers into actions and deliverables Good communicator & comfortable in a client facing role Highly organized with the ability to multi task and meet deadlines in a fast-paced environment. Excellent attention to detail with a passion for data and an interest in data visualisation General Understanding of Digital Marketing Familiar with Web Analytics tools and Google Analytics – both using the tools but also understanding the tagging and tracking of campaigns would be beneficial. Experience of Business Intelligence tools such as Klipfolio, Tableau or MicroStrategy would be an advantage Some experience working in a client support role, understanding and analysing client’s needs and being able to liaise with clients. Experience in delivering regular comprehensive reports and in automating them Experience in working on multiple projects at the same time Understanding of JavaScript and HTML Interested in taking the next step as an Data Analyst? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

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