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  • Du teilst die Begeisterung für die digitale Welt und Medien? Technische Affinität und Kundenorientierung zeichnen Dich aus? Im Customer Service siehst Du Dich bzw. konntest dort schon gute Erfahrung sammeln?   Wenn das auf Dich zutrifft, sollten wir uns unterhalten! Mein Kunde, ein bekannter Anbieter im Verlagsbereich in München, sucht einen Customer Service Professional (m/w) Das machst Du: Direkte Kundenbetreuung vom Onboarding bis hin zur potentiellen Weiterentwicklung Funktion als Schnittstelle zu IT, Sales, Marketing und Management Pflege der internen Systeme und Weiterentwicklung von Prozessen und Produkten Marktanalysen und Kundenfeedback zur Qualifizierung von Produkten nutzen Das bist Du: Studium / Ausbildung im Bereich der Medien, Marketing oder Wirtschaftsinformatik Gern 2-3 Jahre Berufserfahrung  im Customer Service für B2B Endkunden im Bereich Medien, Journalismus oder Verlag – Berufseinsteiger sind auch gern willkommen! Fließende Deutsch- und gute Englischkenntnisse in Wort und Schrift Kenntnisse in: SEO, E-Commerce, Social Media, Ticketsystemen (z.B. Jira) Das bekommst Du: Innovativer Arbeitsplatz in einem wachsenden Unternehmen mit Start-Up-Flair Lukrative Vergütung inkl. Altersvorsorge Kaffee, Getränke und ein abwechslungsreiches Mittagessen gehören zum Programm Flache Hierarchien und viel Gestaltungsspielraum, Ideen werden hier gehört Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format und Ihre Zeugnisse an Philip Karstedt, p.karstedt@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird.   Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.

  • I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities.   They are looking for a candidate who wants a foot in the door of a company that is growing and will continue to do so. With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact. They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies.   To strengthen their team in Frankfurt they are seeking a new Business Development Executive with the focus on the German speaking region   Business Development Executive – Fantastic Entry Level Vacancy The Challenge This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation and get your foot in the door and really learn and develop your career with a growing organisation that invests time in to its employees in order to make them successful. As the new Business Development Executive it will be your responsibility to assist in expanding the market share throughout the German speaking region.   As a Consultative Sales driven individual you will: • Assist the Sales Manager with both initiating and closing Sales of subscription services • Developing business through regular meetings with clients throughout the region • Facilitate Asset Management focused round table debates and conferences between organisation and senior business executives • Assist with identifying and establishing relationships with key stakeholders within potential new business • Work closely with MD to create and execute strategies to sell subscription products • Build a portfolio of satisfied clients and further develop the existing client base • Follow up on marketing campaigns • Attend and network at trade shows and round table events   The Right Candidate You will be looking to start your career in a Consultative Business Development role • You will have recently completed your Business, Finance or Economics focused Education • You will be confident on the phone and face to face with new people and enjoy networking • Strong organizational skills, with the ability to work on multiple projects with multiple deadlines • Excellent listening, oral, and written communication skills • Strong analytical and problem-solving skills to identify sales gaps • Ability to work independently after training and manage priorities • Fluent German and English is essential: further European languages are of advantage   The Benefits This is a fantastic opportunity for a candidate at the beginning of your career looking for a role where you can really learn and develop your skills. This is a target driven role, however with very much a Consultative approach with the focus on quality of relationships with clients.   This company is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV. Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de  

  • Do you have experience in leading customer-faced teams, ideally in the retail industry? Your primary goal work is to make our world just a little bit better and going green is not only a saying, but a way to live by for you? Are you looking to join a company that prides itself in being sustainable and donating 1% of their sales to worthy causes? Then you will love Patagonia!! They are in business to save our home planet. Your role will contribute to this mission by setting up and leading our new store in the beautiful city of Amsterdam.   Customer Service Manager Ecommerce (m/f) Amsterdam   Key accountabilities Strategy/Operations:   Develop leading-edge strategies to expand Patagonia’s reach, impact, and quality of customer engagement In collaboration with the Customer Services Representative Ecommerce Deputy Team Leader, gain a first-hand understanding of how customers engage with the brand across all touch points and draw conclusions to continually evolve, improve, and optimize customer service Outline “the service journey” to achieve the customer experience vision, including key benchmarks and measure of success Establish metrics for defining Patagonia’s relationship with customers and define targets for the organization Evaluate the existing customer service technology stack to better understand opportunities and risks Introduce relevant and value-add customer engagement functionality an leverage appropriate emerging innovations as part of the overall customer experience Efficiently manage KPIs, payroll, and budget for the department Liaise with other departments to ensure smooth running of operations Provide all relevant reports on sales and performance metrics   Key accountabilities Strategy/Operations:   Lead and develop the Customer Service team Work with the broader eCom team to define the customer experience vision, set and communicate team goals and strategy. Fister a culture of accountability and continuous improvement Work with the Customer Services Representative Ecommerce Deputy Team Leader to enable training excellence and continuous improvement processes Create a nimble customer service organization that responds quickly to Patagonia’s customers’ needs   Pre-requisites: Ideally 5+ years of experience leading customer-facing teams in a multi-channel international environment Bachelor or Master’s degree or similar years’ work experience Expertise in customer experience with a proven track record of developing customer-facing strategies driving customer satisfaction, tenure and revenue Ability to inspire employee commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, respect, sincerity, helpfulness, courtesy and humility Track record of successfully managing, coaching and mentoring Customer Service teams and delivering excellent Customer Service Good CRM and IT systems experience related to Customer Service Project Management Experience Strong communication skills verbal, written, and visual Capability of streamlining and improving processes and troubleshooting Fluent English, other languages are a plus Budget management experience forecasting and productivity analysis Flexible and adaptable Self-starter attitude A positive outlook, promoting constructive responses to the challenges of work within their team Strong linkage with the Patagonia business and mission statement     If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV in English via email in word format to Giulia Severn – g.severn@eurolondon.de   Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • Are you a Dutch or French speaker near to Reading/Berkshire looking for well-paid work with a company that makes a fantastic addition to any CV? I am currently recruiting Dutch or French speakers to work as Business Development Executives for my client in Berkshire. The office is a stones throw from Reading station, which already has great connections to London and nearby counties, but will be even better connected with the introduction of the new Elizabeth tube line later this year. Hours are 7:45am - 4:30pm Monday to Friday with an hour for lunch. You also receive 15 minutes break in the morning and 15 minutes break in the afternoon. Basic salary begins at £26,000 but there is a competitive commission structure allowing top performers to take home over £50,000 per annum. We are looking for candidates who: - Are fluent in Dutch or French - Are Target Driven - Have excellent communication skills - Have great negotiation and persuasion skills Having experience in Customer Services or Business Development, Lead Generation, Sales, Account Management or Telemarketing is a highly desirable but not essential. Responsibilities: - Lead generation for the sales team - Calling both Dutch/Czech and English businesses - Organising meetings with clients - Researching companies - Identifying sales opportunities The company provides training and offers fantastic opportunity for progression for talented candidates. If you think you might be interested please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to hearing from you!

  • Are you a target driven German speaker in Oxfordshire looking for well-paid work for a company that makes a fantastic addition to any CV? We are currently looking for a German speaker to work as a Business Development Executive at one of our well established clients in Oxfordshire. Successful candidates will be paid £12 - £13 an hour depending on experience and will work 37 hours a week 8:00am - 4:00pm or 9:00am-5:00pm Monday to Thursday 8:00am - 3:30pm or 9:00am - 4:30pm on Fridays Responsibilities: - Lead generation for the sales team - Calling both German and English businesses - Organising meetings with clients - Researching companies - Identifying sales opportunities We are looking for candidates who: - Are fluent in German - Have experience in Business Development, Lead Generation, Sales, Account Management or Telemarketing (a huge advantage not essential). - Are Target Driven - Have excellent communication skills - Have great negotiation and persuasion skills If you think you might be interested, please apply with your CV, email t.chau@Eurolondon.com or call on 0207 029 3751.

  • German Digital Marketing Campaign Specialist in Barcelona, Spain DESCRIPTION Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Responsibilities: * Interaction with customers to solve various issues and provide information; * Respond to user inquiries with high quality, speed, empathy and accuracy; * Gather, analyze and utilize relevant data; * Communication through e-mail, chat, phone, and social media; * Interaction with other company departments; REQUIREMENTS * Native level of German; * Advanced English - both verbal and written; * Strong interest in modern technologies, and advanced computer skills; * Experience in using social medias and networks; * Excellent communication skills and active listening; * Analytical thinking; * Time management skills; BENEFITS *Full time position (39h per week, Monday to Friday) *Salary: 23500€ gross/year up to 2500€ gross/year in bonus *Long Term Contract *Relocation Package: *Flight Ticket *Accommodation *Free Gym Membership *3 weeks of intense introduction training and specific sales training. *A permanent presence of coaches who will facilitate your personal and professional development *Established career path to grow within the project *Continuous training and certifications within Google products *Bi-weekly, monthly or quarterly contests *Employment with the world's largest provider of contact center services *Excellent work environment, great colleagues, social arrangements and personal development *Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team *Office location surrounded by the sea (World Trade Center, Barcelona, Spain) For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Experienced Hotel Manager looking for a new challenge? I am working with a leading UK based brand in the process of opening their first innovative aparthotel concept here in Frankfurt.   This organisation is experiencing considerable growth with their high quality brand of living and co-working brands and Frankfurt is part of that expansion with their first Aparthotel outside the UK.   Be part of an exciting start up phase for this established brand and make your mark as a professional Hospitality Manager    Hotel Manager Duties and Responsibilities As the new Hotel Manager you will be instrumental in the opening of the property here in Frankfurt with the primary goal of delivering great customer experiences, managing a motivated and successful team and developing the overall operational approach for the Hotel. Your role will include • Taking responsibility for the overall performance of the hotel and managing the day to day operations. • Taking responsibility for  cost management, purchasing and suppliers and ensuring complete customer satisfaction with the hotel • Managing and developing the hotel team • Representing the hotel in the local community and supporting sales in order to drive commercial success • Ensuring all health and safety procedures are followed. • Managing all aspects of reporting and liaising with head office in regards to the overall commercial operation of the hotel. • Be part of the continuous growth of the brand in Germany.    Your Background • You will have previous experience in Managing a small hotel or be an experienced operations manager from a high occupancy hotel • You will be looking for a next step in your career with challenges and built in career progression with a growing organisation • People management experience is essential • Fluent German and English Interested? If you meet these criteria then please send your full CV via email to Emma Brady at e.brady@eurolondon.de  

  • My client is seeking for Cantonese/ Mandarin speaking chef to join their team and prepare delicious tasters for their customers. Are you looking for an extra income and excited about traveling to different regions across south England? This role will give you the opportunity to work on weekend basis and creates unique dishes that inspire guests to come back repeatedly to see what is new in the stores. Location: London, Bristol, Birmingham and Coventry Start date: June and September Working hours: 11am - 17:00pm Pay rate: 10- 12 per hour depending on experience Training provided Requirements: *Have own car: need to drive to different cities (about 2.5 hours' drive) for cooking demo. Hotel will be provided if going to different city *UK driving licence *Native level speaker in Mandarin or Cantonese *Excellent communication skills in English *Level 2 Food Safety and Hygiene Certificate (the agent or the candidates should cover the cost) *Outgoing personality: an in-store demonstrator must be able to establish a quick rapport with a wide variety of people and communicate in a style that is likable, relatable, and persuasive. Must be respectful and have a pleasant personality when interacting with customers at all times *Basic cooking knowledge *Food promotion experience is preferred Responsibilities *Set up the kitchen with cooking utensils and equipment *Study each recipe and gather all necessary ingredients provided by the company *Cook food in a timely manner *Ensure appealing taster presentation *Monitor food stock and place orders *Check freshness of food and discard out-of-date items *Experiment with recipes and suggest new ingredients Ingredient: demonstrators need to buy all necessary ingredients 1 day before the demo. All food preparation will be done at home. During the 2 days of the demo, ingredient will be stored at the cooking demo venue. We will pay the demonstrator one hour for the ingredient buying and preparation *Cooking demo equipment: each demonstrator will be assigned with one set of demo set, which will be kept and maintained properly by the demonstrator *Ensure compliance with all health and safety regulations within the kitchen area If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to o.rodrigues@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is seeking for Cantonese/ Mandarin speaking chef to join their team and prepare delicious tasters for their customers. Are you looking for an extra income and excited about traveling to different regions across south England? This role will give you the opportunity to work on weekend basis and creates unique dishes that inspire guests to come back repeatedly to see what is new in the stores. Location: London, Bristol, Birmingham and Coventry Start date: June and September Working hours: 11am - 17:00pm Pay rate: 10- 12 per hour depending on experience Training provided Requirements: *Have own car: need to drive to different cities (about 2.5 hours' drive) for cooking demo. Hotel will be provided if going to different city *UK driving licence *Native level speaker in Mandarin or Cantonese *Excellent communication skills in English *Level 2 Food Safety and Hygiene Certificate (the agent or the candidates should cover the cost) *Outgoing personality: an in-store demonstrator must be able to establish a quick rapport with a wide variety of people and communicate in a style that is likable, relatable, and persuasive. Must be respectful and have a pleasant personality when interacting with customers at all times *Basic cooking knowledge *Food promotion experience is preferred Responsibilities *Set up the kitchen with cooking utensils and equipment *Study each recipe and gather all necessary ingredients provided by the company *Cook food in a timely manner *Ensure appealing taster presentation *Monitor food stock and place orders *Check freshness of food and discard out-of-date items *Experiment with recipes and suggest new ingredients Ingredient: demonstrators need to buy all necessary ingredients 1 day before the demo. All food preparation will be done at home. During the 2 days of the demo, ingredient will be stored at the cooking demo venue. We will pay the demonstrator one hour for the ingredient buying and preparation *Cooking demo equipment: each demonstrator will be assigned with one set of demo set, which will be kept and maintained properly by the demonstrator *Ensure compliance with all health and safety regulations within the kitchen area If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to o.rodrigues@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Do you speak German fluently? Are you creative, well organised, assertive and have a solid level of marketing experience? An award winning global Cyber Security company is looking for someone with your skills to come in as a Senior Regional Marketing Executive DACH and manage all marketing efforts in the region. With offices in the United States, Europe, Australia and Japan they have an excellent global presence and yet are still growing considerably. It is your mission to help ensure this growth in the DACH region, one of the most important regions in the world for business. Are you up to the challenge? You will create, deliver and manage marketing campaigns with the aim of making solid sales leads come in. Both traditional and digital methods will come into play. You will be working closely with the DACH Sales Director as this role will be driver of success in the sales team. There will be travel to Germany about once or twice a quarter. An absolute requirement for this role is that you are fluent in German. There is no flexibility on this. You need to have a Bachelor's degree or higher in Marketing or a related subject. In terms of experience the company is looking for someone with a proven track record of leading successful marketing campaigns, managing budgets, organising events and showing an innovative mind-set. What's in it for you? On top of excellent job satisfaction and seeing clear results of your work, the company offers a great salary package and a whole range of perks and benefits including: 25 days holiday with the option to buy/sell up to 5 days and 1 giving day per year to undertake charity work BUPA private healthcare and optional BUPA dental cover, life assurance, income protection insurance and group pension scheme matched to 5%. "President's Club" - Winner receives a 5* holiday for them and a partner "Game Changer" - Winner receives £250 voucher Annual Health Checks - Free voluntary health checks carried out by an external health care provider Free refreshments and two deliveries of free fresh fruit per week Weekly Bootcamp session (voluntary!) and free workshops incl. back care, stress management and periodic free massages Regular organised off-site events including Summer and Christmas parties and an on-site games room and beer fridge Opportunities to enter in house competitions……And lots more!

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