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Customer Service Manager Ecommerce (m/f) at Patagonia

Do you have experience in leading customer-faced teams, ideally in the retail industry? Your primary goal work is to make our world just a little bit better and going green is not only a saying, but a way to live by for you? Are you looking to join a company that prides itself in being sustainable and donating 1% of their sales to worthy causes?

Then you will love Patagonia!!

They are in business to save our home planet. Your role will contribute to this mission by setting up and leading our new store in the beautiful city of Amsterdam.

 

Customer Service Manager Ecommerce (m/f)
Amsterdam

 

Key accountabilities Strategy/Operations:

 

  • Develop leading-edge strategies to expand Patagonia’s reach, impact, and quality of customer engagement
  • In collaboration with the Customer Services Representative Ecommerce Deputy Team Leader, gain a first-hand understanding of how customers engage with the brand across all touch points and draw conclusions to continually evolve, improve, and optimize customer service
  • Outline “the service journey” to achieve the customer experience vision, including key benchmarks and measure of success
  • Establish metrics for defining Patagonia’s relationship with customers and define targets for the organization
  • Evaluate the existing customer service technology stack to better understand opportunities and risks
  • Introduce relevant and value-add customer engagement functionality an leverage appropriate emerging innovations as part of the overall customer experience
  • Efficiently manage KPIs, payroll, and budget for the department
  • Liaise with other departments to ensure smooth running of operations
  • Provide all relevant reports on sales and performance metrics

 

Key accountabilities Strategy/Operations:

 

  • Lead and develop the Customer Service team
  • Work with the broader eCom team to define the customer experience vision, set and communicate team goals and strategy. Fister a culture of accountability and continuous improvement
  • Work with the Customer Services Representative Ecommerce Deputy Team Leader to enable training excellence and continuous improvement processes
  • Create a nimble customer service organization that responds quickly to Patagonia’s customers’ needs

 

Pre-requisites:

  • Ideally 5+ years of experience leading customer-facing teams in a multi-channel international environment
  • Bachelor or Master’s degree or similar years’ work experience
  • Expertise in customer experience with a proven track record of developing customer-facing strategies driving customer satisfaction, tenure and revenue
  • Ability to inspire employee commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, respect, sincerity, helpfulness, courtesy and humility
  • Track record of successfully managing, coaching and mentoring Customer Service teams and delivering excellent Customer Service
  • Good CRM and IT systems experience related to Customer Service
  • Project Management Experience
  • Strong communication skills verbal, written, and visual
  • Capability of streamlining and improving processes and troubleshooting
  • Fluent English, other languages are a plus
  • Budget management experience forecasting and productivity analysis
  • Flexible and adaptable
  • Self-starter attitude
  • A positive outlook, promoting constructive responses to the challenges of work within their team
  • Strong linkage with the Patagonia business and mission statement

 

 

If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV in English via email in word format to Giulia Severn – g.severn@eurolondon.de

 

Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

 

 

Dutch or French speaking Business Development Executive

Are you a Dutch or French speaker near to Reading/Berkshire looking for well-paid work with a company that makes a fantastic addition to any CV?

I am currently recruiting Dutch or French speakers to work as Business Development Executives for my client in Berkshire. The office is a stones throw from Reading station, which already has great connections to London and nearby counties, but will be even better connected with the introduction of the new Elizabeth tube line later this year.

Hours are 7:45am - 4:30pm Monday to Friday with an hour for lunch. You also receive 15 minutes break in the morning and 15 minutes break in the afternoon. Basic salary begins at £26,000 but there is a competitive commission structure allowing top performers to take home over £50,000 per annum.

We are looking for candidates who:

- Are fluent in Dutch or French
- Are Target Driven
- Have excellent communication skills
- Have great negotiation and persuasion skills

Having experience in Customer Services or Business Development, Lead Generation, Sales, Account Management or Telemarketing is a highly desirable but not essential.


Responsibilities:

- Lead generation for the sales team
- Calling both Dutch/Czech and English businesses
- Organising meetings with clients
- Researching companies
- Identifying sales opportunities

The company provides training and offers fantastic opportunity for progression for talented candidates.

If you think you might be interested please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to hearing from you!

German speaking Business Development Executive

Are you a target driven German speaker in Oxfordshire looking for well-paid work for a company that makes a fantastic addition to any CV?

We are currently looking for a German speaker to work as a Business Development Executive at one of our well established clients in Oxfordshire. Successful candidates will be paid £12 - £13 an hour depending on experience and will work 37 hours a week

8:00am - 4:00pm or 9:00am-5:00pm Monday to Thursday
8:00am - 3:30pm or 9:00am - 4:30pm on Fridays

Responsibilities:

- Lead generation for the sales team
- Calling both German and English businesses
- Organising meetings with clients
- Researching companies
- Identifying sales opportunities

We are looking for candidates who:

- Are fluent in German
- Have experience in Business Development, Lead Generation, Sales, Account Management or Telemarketing (a huge advantage not essential).
- Are Target Driven
- Have excellent communication skills
- Have great negotiation and persuasion skills

If you think you might be interested, please apply with your CV, email t.chau@Eurolondon.com or call on 0207 029 3751.

German Digital Marketing Campaign Specialist - Barcelona

German Digital Marketing Campaign Specialist in Barcelona, Spain

DESCRIPTION
Are you passionate about the web and new technology?
If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

Responsibilities:
* Interaction with customers to solve various issues and provide information;
* Respond to user inquiries with high quality, speed, empathy and accuracy;
* Gather, analyze and utilize relevant data;
* Communication through e-mail, chat, phone, and social media;
* Interaction with other company departments;

REQUIREMENTS
* Native level of German;
* Advanced English - both verbal and written;
* Strong interest in modern technologies, and advanced computer skills;
* Experience in using social medias and networks;
* Excellent communication skills and active listening;
* Analytical thinking;
* Time management skills;

BENEFITS
*Full time position (39h per week, Monday to Friday)
*Salary: 23500€ gross/year up to 2500€ gross/year in bonus
*Long Term Contract
*Relocation Package:
*Flight Ticket
*Accommodation
*Free Gym Membership
*3 weeks of intense introduction training and specific sales training.
*A permanent presence of coaches who will facilitate your personal and professional development
*Established career path to grow within the project
*Continuous training and certifications within Google products
*Bi-weekly, monthly or quarterly contests
*Employment with the world's largest provider of contact center services
*Excellent work environment, great colleagues, social arrangements and personal development
*Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
*Office location surrounded by the sea (World Trade Center, Barcelona, Spain)


For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

Hotel Manager

Experienced Hotel Manager looking for a new challenge? I am working with a leading UK based brand in the process of opening their first innovative aparthotel concept here in Frankfurt.
 
This organisation is experiencing considerable growth with their high quality brand of living and co-working brands and Frankfurt is part of that expansion with their first Aparthotel outside the UK.
 
Be part of an exciting start up phase for this established brand and make your mark as a professional
Hospitality Manager
  
Hotel Manager

Duties and Responsibilities
As the new Hotel Manager you will be instrumental in the opening of the property here in Frankfurt with the primary goal of delivering great customer experiences, managing a motivated and successful team and developing the overall operational approach for the Hotel.
Your role will include
• Taking responsibility for the overall performance of the hotel and managing the day to day operations.
• Taking responsibility for  cost management, purchasing and suppliers and ensuring complete customer satisfaction with the hotel
• Managing and developing the hotel team
• Representing the hotel in the local community and supporting sales in order to drive commercial success
• Ensuring all health and safety procedures are followed.
• Managing all aspects of reporting and liaising with head office in regards to the overall commercial operation of the hotel.
• Be part of the continuous growth of the brand in Germany. 
 
Your Background
• You will have previous experience in Managing a small hotel or be an experienced operations manager from a high occupancy hotel
• You will be looking for a next step in your career with challenges and built in career progression with a growing organisation
• People management experience is essential
• Fluent German and English

Interested? If you meet these criteria then please send your full CV via email to Emma Brady at e.brady@eurolondon.de
 

Mandarin/Cantonese Part-time Chef

My client is seeking for Cantonese/ Mandarin speaking chef to join their team and prepare delicious tasters for their customers. Are you looking for an extra income and excited about traveling to different regions across south England? This role will give you the opportunity to work on weekend basis and creates unique dishes that inspire guests to come back repeatedly to see what is new in the stores.

Location: London, Bristol, Birmingham and Coventry

Start date: June and September

Working hours: 11am - 17:00pm

Pay rate: 10- 12 per hour depending on experience

Training provided

Requirements:


*Have own car: need to drive to different cities (about 2.5 hours' drive) for cooking demo. Hotel will be provided if going to different city
*UK driving licence
*Native level speaker in Mandarin or Cantonese
*Excellent communication skills in English
*Level 2 Food Safety and Hygiene Certificate (the agent or the candidates should cover the cost)
*Outgoing personality: an in-store demonstrator must be able to establish a quick rapport with a wide variety of people and communicate in a style that is likable, relatable, and persuasive. Must be respectful and have a pleasant personality when interacting with customers at all times
*Basic cooking knowledge
*Food promotion experience is preferred

Responsibilities

*Set up the kitchen with cooking utensils and equipment
*Study each recipe and gather all necessary ingredients provided by the company
*Cook food in a timely manner
*Ensure appealing taster presentation
*Monitor food stock and place orders
*Check freshness of food and discard out-of-date items
*Experiment with recipes and suggest new ingredients Ingredient: demonstrators need to buy all necessary ingredients 1 day before the demo. All food preparation will be done at home. During the 2 days of the demo, ingredient will be stored at the cooking demo venue. We will pay the demonstrator one hour for the ingredient buying and preparation
*Cooking demo equipment: each demonstrator will be assigned with one set of demo set, which will be kept and maintained properly by the demonstrator
*Ensure compliance with all health and safety regulations within the kitchen area

If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to o.rodrigues@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Mandarin/Cantonese Part-time Chef


My client is seeking for Cantonese/ Mandarin speaking chef to join their team and prepare delicious tasters for their customers. Are you looking for an extra income and excited about traveling to different regions across south England? This role will give you the opportunity to work on weekend basis and creates unique dishes that inspire guests to come back repeatedly to see what is new in the stores.

Location: London, Bristol, Birmingham and Coventry

Start date: June and September

Working hours: 11am - 17:00pm

Pay rate: 10- 12 per hour depending on experience

Training provided

Requirements:


*Have own car: need to drive to different cities (about 2.5 hours' drive) for cooking demo. Hotel will be provided if going to different city
*UK driving licence
*Native level speaker in Mandarin or Cantonese
*Excellent communication skills in English
*Level 2 Food Safety and Hygiene Certificate (the agent or the candidates should cover the cost)
*Outgoing personality: an in-store demonstrator must be able to establish a quick rapport with a wide variety of people and communicate in a style that is likable, relatable, and persuasive. Must be respectful and have a pleasant personality when interacting with customers at all times
*Basic cooking knowledge
*Food promotion experience is preferred

Responsibilities

*Set up the kitchen with cooking utensils and equipment
*Study each recipe and gather all necessary ingredients provided by the company
*Cook food in a timely manner
*Ensure appealing taster presentation
*Monitor food stock and place orders
*Check freshness of food and discard out-of-date items
*Experiment with recipes and suggest new ingredients Ingredient: demonstrators need to buy all necessary ingredients 1 day before the demo. All food preparation will be done at home. During the 2 days of the demo, ingredient will be stored at the cooking demo venue. We will pay the demonstrator one hour for the ingredient buying and preparation
*Cooking demo equipment: each demonstrator will be assigned with one set of demo set, which will be kept and maintained properly by the demonstrator
*Ensure compliance with all health and safety regulations within the kitchen area

If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to o.rodrigues@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Senior Regional Marketing Executive DACH

Do you speak German fluently? Are you creative, well organised, assertive and have a solid level of marketing experience?

An award winning global Cyber Security company is looking for someone with your skills to come in as a Senior Regional Marketing Executive DACH and manage all marketing efforts in the region.

With offices in the United States, Europe, Australia and Japan they have an excellent global presence and yet are still growing considerably.

It is your mission to help ensure this growth in the DACH region, one of the most important regions in the world for business.

Are you up to the challenge?

You will create, deliver and manage marketing campaigns with the aim of making solid sales leads come in.

Both traditional and digital methods will come into play.

You will be working closely with the DACH Sales Director as this role will be driver of success in the sales team.

There will be travel to Germany about once or twice a quarter.

An absolute requirement for this role is that you are fluent in German. There is no flexibility on this.

You need to have a Bachelor's degree or higher in Marketing or a related subject.

In terms of experience the company is looking for someone with a proven track record of leading successful marketing campaigns, managing budgets, organising events and showing an innovative mind-set.

What's in it for you?

On top of excellent job satisfaction and seeing clear results of your work, the company offers a great salary package and a whole range of perks and benefits including:

25 days holiday with the option to buy/sell up to 5 days and 1 giving day per year to undertake charity work

BUPA private healthcare and optional BUPA dental cover, life assurance, income protection insurance and group pension scheme matched to 5%.

"President's Club" - Winner receives a 5* holiday for them and a partner

"Game Changer" - Winner receives £250 voucher

Annual Health Checks - Free voluntary health checks carried out by an external health care provider

Free refreshments and two deliveries of free fresh fruit per week

Weekly Bootcamp session (voluntary!) and free workshops incl. back care, stress management and periodic free massages

Regular organised off-site events including Summer and Christmas parties and an on-site games room and beer fridge

Opportunities to enter in house competitions……And lots more!

Store Manager (m/f) at Patagonia

Do you have experience in retail, ideally fashion or outdoor sports? Your primary goal work is to make our world just a little bit better and going green is not only a saying, but a way to live by for you? Are you looking to join a company that prides itself in being sustainable and donating 1% of their sales to worthy causes?

Then you will love Patagonia!!

They are in business to save our home planet. Your role will contribute to this mission by setting up and leading our new store in the beautiful city of Munich.

Store Manager (m/f)
 

Key accountabilities:

• Ensure the store provides the highest level of customer service possible

• Be personally available to all customers to identify their needs and address their questions or concerns

• In conjunction with the HR Europe team, hire people who pursue passions that relate to our products and philosophy

• Inspire, train and develop the store employees and maintain a positive work environment

• Achieve budgeted revenue goals and monitoring expenses

• Maintain high merchandising values that reflect the Patagonia image

• Uphold our company's mission and be a voice in the community on environmental and community issues, using the store as a theatre to bring the issues to life to educate and inspire our customers

 

Pre-requisites:

• Ideally 2 to 5 years of experience in retail store management

• Language skills: Fluent in German and English. Other languages are a plus

• Have an outstanding ability to lead and motivate employees

• Provide excellent customer service

• Be proficient in Microsoft Word, Excel, Outlook and Retail Pro or similar

• Have strong linkage with the Patagonia business and mission statement

 

If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV in English via email in word format to Giulia Severn – g.severn@eurolondon.de

Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

 

 

Store Manager (m/w) bei Patagonia

Hast du Erfahrung im Einzelhandel, idealerweise in der Fashionbranche oder im Outdoor-Sportbereich? Dein Ziel ist es, unsere Welt ein wenig besser zu machen und "going green" ist nicht nur ein Sprichwort, sondern auch deine Lebenseinstellung? Bist du auf der Suche nach einem Unternehmen, das stolz darauf ist, nachhaltig zu sein und 1% seines Umsatzes für wohltätige Zwecke spendet?

Dann wirst du Patagonia lieben!!

Ihre Mission ist es, unseren Planeten zu retten. Durch den Aufbau und die Leitung ihres neuen Ladens in München leistest du dazu deinen Beitrag.

Store Manager (m/w)

Hauptaufgaben:

• Eigenverantwortliche Leitung des Stores

• Persönlicher Kontakt mit den Kunden um sicher zu stellen, dass sie den bestmöglichen Service erhalten

• In Zusammenarbeit mit dem HR-Team bist du verantwortlich für die Auswahl des engagierten Personals

• Führung, Coaching und Weiterentwicklung des Store Teams und Aufrechterhaltung eines positiven Arbeitsklimas

• Budget- und Umsatzverantwortung und Überwachung der Ausgaben, inkl. regelmäßiges Reporting

• Verantwortlich dafür dass das Visual Merchandising das Patagonia Image widerspiegelt

• Botschafter der Patagonia Misson und Sprachrohr für Angelegenheiten in Bezug auf Umwelt und Gemeinwesen in München, Nutzung des Ladens als Plattform um unsere Kunden zu inspirieren.

 

Profil:

• Zwei bis Fünf Jahre Berufserfahrung als Store Manager in vergleichbarer Position wünschenswert

•  Sehr gute Deutsch- und gute Englischkenntnisse

• Motivierende Führungspersönlichkeit und Team Player

• Gute Microsoft Office und Handelssystem (RetailPro) Kenntnisse

• Starke Verbindung mit der Patagonia Mission und Philosophie

 

Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf in Word Format in Englisch zusammen mit Ihren Zeugnissen an
Giulia Severn, g.severn@eurolondon.de

Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.

Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.

Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de

Field Service Administrator

Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team in Germany.

We are recruiting a Field Service Operations Associate to be based in their office just outside Frankfurt am Main.

Field Service Operations Associate (m/f)

Permanent Position / Frankfurt am Main area

 

As the new Field Service Operations Associate it will be your responsibility to provide administrative support in areas relating to the service of the medical devises. This will include working closely together with the Field Service Engineers. You will work across the departments Operations, Customer Success and Analytics with the aim of aiding the Process Improvements within the department.

Your new responsibilities will include:

  • Deliver clear, effective and efficient support both internally and externally
  • Identify issues in the service provided by collecting feedback and analyzing data and then develop effective solutions to fix the issues
  • Managing and updating the ERP system
  • Maintain and generate the metrics and reports
  • Coordinate the Field Service Engineers activity
  • Coordinate spare parts, shipment and inventory control
  • Oversee the order of spare parts from Field Service Engineers when needed
  • Coordinate return shipments

 

Your qualifications and experiences

  • Ideally experience working in a similar customer oriented administrative role. This can include order management, claim management, logistics support, supply chain support, customer service, sales administration etc.
  • Ability to problem solve
  • General understanding of technical equipment would be of advantage, but not necessary.
  • Reporting skills – ability to use a ERP system
  • Good MS Office know-how
  • Good documentation skills
  • Good planning and time management skills
  • Fluent German and a high level of English

 

Your new employer and how to get in touch

This is a great chance to work for a large international corporation and I would be happy to receive your application! 

To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 341053. Alternatively call +49 (0)69219320.

Sales Manager DACH (m/f/d)

Solution Selling ist kein Fremdwort für dich? Du bringst mehrjährige Erfahrung im Software Vertrieb mit und hast gerne die Kontrolle über den kompletten Sales Cycle? Sowohl New Business als auch Account Management sind dir vertraut?

Dann ist das der Job für dich!

Für meinen Kunden, einen internationalen Wettbewerber im Technology Consulting Bereich, suche ich:

 

Business Development Manager

München

 

Das kannst du:

  • Neukundenaquise vor Ort und über alle anderen gängigen Kanäle
  • Selbstständiges Betreuen von Key Accounts
  • Reisetätigkeit in DACH, die du selbst planst
  • Upselling und Cross selling von Products und Services
  • Mehrjährige Vertriebserfahrung im SaaS Bereich
  • Verträge verhandeln und abschließen und verlängern
  • Fließend in Deutsch und Englisch

 

Das bringst du mit:

  • Huntermentalität
  • Gerne mindestens 4 Jahre Berufserfahrung als eigenverantwortlicher Sales Manager/Außendienstmitarbeiter im Cloud Solutions, Saas Umfeld Drive to exceed expectations
  • Start Up Mentalität und Lust, in einem kleinen, internationalen Unternehmen zu arbeiten

 

 

Das bieten wir:

 

  • Selbständige Planung des Arbeitsalltags
  • Internationales Supportnetzwerk aus Fachexperten
  • Attraktive Vergütungsstruktur


 

Sind Sie interessiert? Für Fragen zur Stellenausschreibung und zum Bewerbungsprozess stehe Ich sehr gerne zur Verfügung (089 23239580). Bitte schicken Sie mir Ihren aktuellen Lebenslauf auf Englisch, bevorzugt als Word-Dokument, unter Angabe Ihrer frühestmöglichen Verfügbarkeit Gehaltsvorstellungen an Luisa Gröger: l.groeger@eurolondon.de

 

Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europa’s grösste, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen, so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil entsprechen.

 

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