French Speaking Reservation Sales Consultant Are you a passionate communicator with exceptional skills in both sales and customer service? Do you possess fluency in French and have a deep understanding of the luxury hospitality industry? If so, we have an exciting opportunity for you! They are a renowned and prestigious luxury hotel located all over the globe. With a reputation for unparalleled service, exquisite facilities, and a commitment to guest satisfaction, they provide an extraordinary experience for their esteemed clientele from all over the world. Job Responsibilities: As a French Speaking Reservation Sales Consultant, you will be the first point of contact for their valued guests. Your main responsibilities will include: Providing exceptional customer service in both English & French, anticipating guest needs, and delivering tailored solutions. Effectively communicating the unique features and experience that they offers to potential guests. Managing reservations and sales inquiries through various channels, including phone, email, and online platforms. Collaborating with other hotel departments to ensure a seamless booking process and overall guest experience. Utilizing your knowledge of the luxury hospitality industry to upsell and promote additional services, experiences, and packages to guests. Complying with company guidelines, policies, and procedures to maintain high-quality service standards. To be successful in this role, you should meet the following criteria: Fluent to native level in French is essential. Proficiency in English and any additional languages is a plus. Demonstrated experience in sales, preferably within the luxury hospitality industry. Exceptional interpersonal and communication skills, with the ability to build rapport and establish long-term relationships with guests. Strong attention to detail, organizational skills, and the ability to multitask effectively. Passion for delivering exceptional customer service and exceeding guest expectations. Flexibility to work in rotating shifts, including weekends.
Are you a passionate individual with exceptional customer service skills and an understanding or interest withing financial services? Look no further! We are currently seeking a dedicated and dynamic German speaking Customer Services Representative to join the team. Responsibilities: * Handle inbound calls from customers and provide exceptional service by addressing their inquiries, concerns, and requests promptly and professionally. * Provide accurate and up-to-date information regarding financial products, services, and policies. * Assist customers with account inquiries, transaction processing, and troubleshooting any technical issues they may encounter. * Maintain detailed and accurate records of customer interactions. * Collaborate with other departments to resolve complex customer issues and ensure a seamless customer experience. * Stay updated on industry trends, regulations, and best practices to deliver top-notch service and accurate information to customers. Qualifications: * Native to fluent level in German * Previous experience in customer service, preferably in a financial services environment. * Excellent communication skills, both verbal and written, with a professional and friendly demeanor. * Strong problem-solving abilities and the ability to think on your feet. * Proficiency in using CRM software and other relevant computer applications. * Familiarity with financial products, services, and industry regulations. * Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.